LidsReviews 149

Ordered a simple Fedora for a man in a nursing home as an anonymous gift. What did Lids do? They chose to use the slowest, cheapest delivery option, USPS, which can't find it's way in broad daylight!
Nor can the USPS compete with a single private carrier even if they bought new horses for theres outdated, snail mail, pony express.

I should have known from the start something about this was not going to work out.
First they manipulated the order date, they show 12. 5. 2015 my credit card was charged on 12. 2. 2015.

So what happens, the gift giving was yesterday, I had to run out and try to find a Fedora, as to not disappoint someone because of Lids/Locker Room gross negligence.

The best is calling "Customer Care", that is of course only if you have many hours to kill on hold or have them call back at 10pm. Lids, cannot obviously handle volume or a simple order during the holiday season. I can't imagine
What "Lids" people do on the off-season. Total and complete mismanagement.

Still waiting!

I placed order # ******* on November 23rd 2015. I received an email it was shipped and received to store Lids Store 6071 on December 4th. I have taken time out of my day to visit that store 3 times and it's still not there. I spend a lot of money at your store and have for years. I just looked at the tracking and it says it is on the truck today?!?

The customer service has been unsatisfactory trying to get a hold of someone in corporate, requesting a call back, receiving a callback, call back happens HOURS later when I might or might not be around the phone that split second, which occurred a FEW times. I would have to rinse and repeat the call back, multiple times!

A confidant of mine suggested taking my business to fanatics.com which I plan to after this whole debacle.

**update** After I submitted this review, the automessage said they would be in response within 48 hours... guess what? It's been 72 hours and no contact. DO NOT DO BUSINESS WITH THEM

Order a shirt and baby pajama to be shipped to a local store. Honestly I'm new to the area and didn't know that the store i chose to send my package to didn't exist. I called a week later and they had no clue where the package was. I asked them to send it to my house, they said for my troubles they'll next day ship the package. I said wow, they f'd up and but they're doing their best. Well a week later i call again and the agent says is was just shipped out today... uhh what? I'm curious I will wait for it but my gut says I won't get it soon. I'll wait to call again to demand a refund

I placed several orders for Lids in a short period of time, all to be shipped to my local store. Most of the orders were received and in a reasonable amount of time, but my largest order (which consisted of items I was most looking forward to) was simply looked over. I called them a few weeks later to find out where my items were, and was told that they weren't sure what happened, but most of the items were now out of stock. I was really upset about this, but wasn't offered much beyond a refund. This happened with another, smaller order as well, and although the items were still in stock and I told them I still wanted them, they issued a refund anyway. Oh well. Won't make a habit out of ordering from here any time soon.

I ordered an in-stock item, a cap, with standard delivery in 5-7 business
Days, shipping confirmation by email. Eight weeks later: no shipping
Confirmation, no order status, no date, no merchandise, no money back...

I did get the opportunity to write to customer service: over a dozen emails.
What happened: I wrote asking about my order, they "escalated" the order.
Whennothing happened, I cancelled my order, and asked for my money back. They
Apologized for the delay, and appreciated my business and loyalty, and my
Fandom.

I cancelled my order again, and they assured my they were doing everything in
Their power to get my order filled, and truly appreciated my etc. etc.,
Including my fandom.

Twelve days later, I cancelled again -- first they couldn't help me as they
Didn't have enough information on my order. (The order and incident numbers
Were in the subject of the mail, in the form and format their mail help system
Provides...)

So resend, pointing these numbers out -- asking for my money back once again.
They "escalated" a request to have my order closed out. But they can't give my
Money back right away, for some reason to do with their order system. They are
Busy appreciating my patience, though.

Six days later, I ask about my money, and ask for a date for my money to turn
Up, and that I will ask PayPal to give me my money back, as they haven't
Delivered for eight weeks.

They tell me: if I do complain to PayPal, I won't get the money back from
Paypal, as "the refund will be rejected by their system".

So they have the money, don't send the merchandise in the agreed time, don't
Give a date for the merchandise to turn up, don't honor a cancellation, and
Tell me that a PayPal refund request will lead to my not getting my money
Back.

PayPal did eventually get me my money back.

If you are looking for a particular cap, go somewehre else. If you have money
You want to lend them for a while, and enjoy aggravation, go right ahead and
Order.

Went to store and only 1 of the 3 shirts I ordered was there. Clerk seemed confused why I did not just want to take the 1 shirt when I ordered 3... I had to basically force them to call customer service who called is back about 30 minutes later... Horrible! And the customer service rep seemed to think it was not at all strange two shirts disappeared and no one notified me within TWO WEEKS! Never will I be a customer again. I got a full refund, even left the 1 shirt that survived travel. If I could give 0 stars I would!

I ordered a hat from their website for $29 and chose the "ship to store" option as the shipping and fees came out to an unreasonable $25. A week and a half later, I still had not gotten an email about my order status. I called the 24 hour help line and after being on hold for 15-20 minutes, the guy told me that it would be at the store within 11-14 business days "at the very latest". On the 14th business day, I received an email saying it would be another 5 days. I tried called the help line 5 times and was on hold for 15 minutes each time. I will not be ordering from them again.

I hate these people so much that I can't go into the details without stressing; suffice to say that if their "customer service rep" Tara isn't a bot, she's an android. They refused to change shipping method within 15 minutes of my order, although the order was placed on a weekend and they state that they don't ship on weekends so the items were still just sitting there. I was trying to upgrade shipping speed, nothing more. So lame.

Holy $#*!; probably the worst "professional" website I've ever tried to order from.
Ordered a custom hat four months ago, which cost me almost $100. A month later, they send me an e-mail telling me I got a refund because the order was cancelled due to stock issues.
Ordered the same custom hat, in a different colour this time, and two months later I get the same e-mail due to stock issues.
The same day I got the e-mails about the refunds, I would talk to the live chat (which is mostly bot responses by the way), and they would tell me that they still have those colour of hats in stock.

I'm so mad, what a $#*!ty $#*!ing website.

Do not expect delivery of anything purchased through the Lids website in a timely manner. I ordered a $20 hat 5 weeks ago and it has not been delivered. I've e-mailed customer service 4 times and they are completely useless. They told me they couldn't cancel the order because "the order has been sent to the warehouse already". Apparently, when an order reaches the warehouse it sits there for 4+ weeks in a vault that no one can access. They had no problem taking the payment. What bull$hi+. Lids can kiss my apples. Will never walk into a store or go on the website again.

$#*! you Lids. Paid $19.99 for next day air shipping. Time quoted on website is 1-2 days. They say the delivery time for your order is the period of time from when you place your order until the time you receive it. This includes the order processing time and shipping time.

First of all, can't get through to their 1-888 line at all. Says it's available 24/7 but just rings until it hangs up. Tried their chat help - offered many apologies and zero solutions. These guys don't know their head from their $#*!. First they say that it takes 8-9 business days for this shipping method, then when I quote what it says on their website they say that it's because it's shipping to Canada - which it was not. This shipment was to arrive to a hotel in the US before checkout within 1-2 days, which is why I placed the order.

I offered to receive a different product if by chance the one I had ordered was on back order and was holding things up (it was not), They said I could only place a brand new order and they couldn't guarantee that it would arrive on time.

I said if I could not receive the order on time that I would have to cancel it. They said that since the order is in a processing status they cannot guarantee that it can be cancelled.

They have no details on the reason for the delay in shipping and cannot expedite the process. Why do you even bother to have a help line, Lids? You clearly do not give a $#*! about your customers and I can honestly say that this is THE WORST customer service that I have ever experienced.

The only thing surpassed by the poor quality of the items they sell is their customer service department. A call to their 800 number can take anywhere between one to three hours to get an answer. I tried to return two baseball shirts I bought for my wife, not for a money refund, but for different sizes. My wife normally wears either a small or medium in a tee shirt. Just to be comfortable, I ordered two medium shirts. When they arrived, not only was the quality of the material terrible, as thin a paper, but my 4 year old granddaughter would have had a difficult time fitting into these shirts. I realize this is one of the problems buying items sight unseen. But this was brutal. I'd steer clear of buying from this company unless you have money to burn. Go to a "real" sporting goods store, look at the quality, feel the material, get help if needed. Lid's.com offers none of the above.

I ordered a ton of items ranging from hats, shirts, sweatshirt, and shorts from Lids (21 items to be exact) and paid for my items. I then placed a 2nd order for another couple of items I overlooked on my first order including 1 shirt I had ordered with the original order. About a week later I had not received any correspondence since receiving the original "thank you for your order" auto-response. So I sent an email from my account page asking for the status…Lids sends me an email stating "Thank you for contacting us. You should receive a response within 24 hours". Well 3 days go by with no response so I go on the website and auto chat with a customer service rep only to find out that my order was cancelled because none of my items were available when I ordered them. She said "This usually happens when we have an incorrect count in our inventory, or if the item was damaged when we tried to fulfill your order." And that my credit card was not charged for this item. Well this would make sense (kinda…in this day and age you cant track inventory better than this, come on!) albeit said that this is the way they conduct online business except for the fact that the duplicate shirt I ordered about 15 minutes after this order has been fulfilled and already delivered! So I ask to speak to a supervisor who comes on to basically say that there is nothing that can be done and that it was just the way the Lids inventory/warehouse system works. However, she DID say my card had been charged and would be refunded once the system/warehouse clears the status of my order but couldn't give me a definitive date (remember, I placed my order 10 days ago) on when I would receive the refund to my card. I would have at least expected some type of offer to at least try to keep me as a customer since I was "attempting" to spend several hundreds of dollars with their company but I guess they could care less. So to show my appreciation I will forever take my business elsewhere. I just hope that I can find another hat and clothing retailer locally and/or online since we as consumers have a very limited choice in this area. Congrats Lids on losing a faithful customer.

Email i sent to lids.com:

Order #xxxxxxxx. The item in question was an embroidered Yankees hat for my cousin that just recently found out he was DIAGNOSED WITH CANCER. Your company decided to embroider the wrong size hat.

When i received the item i called immediately, having to wait 20+ minutes on hold. The agent was very apologetic, and said she will send me an email within the next several minutes with a shipping label to return. She advised me that as soon as it scans from the post office to call back and can escalate this issue to have the same hat of the correct size embroidered and rush delivery shipped to any address i specify - she guaranteed it would be there before Christmas.

While the agent was very kind, she lied to me about the email. It was not sent in several minutes and called back an hour later, having to wait 30 minutes on hold for a representative. The female agent I spoke to had zero empathy, was short with me, and said it gets sent from "some other company" and could take up to 24-48 hours!

I ended up getting the email 12 hours later and shipped the item out the following day. I called as soon as i saw it scan from the usps tracking, waiting another 30 minutes for an agent. This agent also could not care any less, could not promise anything and just told me "we'll get the item out asap". I begged him to please do what he could, since the first agent i spoke with PROMISED ME THIS COULD BE DONE. He took down the alternate address for shipping (i wonder if he even wrote it down!). He told me he would send me an email confirmation - none was ever sent.

I ended up giving him a lesser gift from another company, since now it was less than a week before Christmas and no time to order a custom item. I spent $165.63 over three orders this holiday season and I'm afraid it will be the last.

Today is January 3rd. I just received and email saying my credit card has been refunded for the hat, no word ever of the correct hat being rushed for delivery and shipped as was promised to me. It is nice to know all your customer service reps are liars, or maybe that is your company policy to make them do so?

Order items on black friday-still no items on Xmas Eve. I received an email from lids about a promotion so I ordered 2 random hats and 2 t-shirts on black Friday this year. Two week went by and no communication from lids so I called customer service. Customer service said there was a delay and it would go out on Monday(still no tracking number). Monday came and went and no items. Called again on Wednesday, customer service said another delay and it would be next Monday. Monday came and went again and no item. Called again, rep told me 3 of the items were out of stock and cancelled but one of the 4 has a tracking number. Today Xmas Eve and the one item has a tracking number still in label create status. Not sure how a company can advertise having items at a specific price to get people to their site and then just cancel the order. Unless you love wasting your time and getting the run around, I would not recommend lids.com.