LidsReviews 149

I purchased 2 items. A shirt and coffee cup. Items arrived quicker than estimated so I was pleased with that. As it was a gift and I was already late on ordering. However, when my items arrived it was a large box. And when I opened my coffee cup that was wrapped in very little bubble wrap was broken! So much for my gift timing! I went to there site to access customer support and their is computer robots of no help. And only option of returning items damaged is to mail them back and then to be approved and then your refunded! What kind of crap is this. Iailed item back. We will see if I receive a refund. I should have looked at reviews before purchasing anything from the company.

I ordered two hats for $41.98 plus $7.99 shipping, a total of $49.97. When I received the hats in two separate boxes, they were a size too small for my head. I took a trip to a Lids location to make an exchange and they claimed I could not do it in store and had to ship the hats back.
I followed the prompts on Lids.com to initiate a return. I found out that return shipping would cost $9.99. That's an absurd amount for a package that weighs well under a pound. They populated two return labels, one for each hat. I only used one label and put both hats in one box with the other label because I thought they might charge me twice. To get the right size, I'd have to make a new order and pay $7.99 shipping again. That's $25.97 in shipping for a simple exchange for size. That's a lot of money to ship two hats that weigh next to nothing.
But it gets better... they did charge me $9.99 twice for shipping despite me sending the two hats in one box. Out of the $49.97 I paid initially, I received $18.03 refunded to me. So two hats that did not fit which I simply wanted to exchange cost me $31.94 only to end up empty handed.
I recommend you do everything you can to avoid shopping online with this company. They are clearly thieves and can't be trusted to provide quality service. I've never seen anything like this before. Their customer service never responded to my message about this theft. I will never do business with this company ever again.

Ever since Lids merged with Fanatics it's been nothing but a hassle for loyal Canadian customers to get the products they want and deserve. The Lids Canada website says things are in stock or available in store but nothing seems to be correct about that.
Even when searching for an item online... all you get is... Oops. We couldn't find the page you requested and apologize for any inconvenience this may cause.
Being a long loyal customer doesn't seem to matter to this company now. I had a Lids access pass account and in transition I lost all points. I know I'm not the only one having this problem but talking with their customer service has proven ridiculous and provided no solution. They post twitter, instagram, Facebook...
Showing Canadians things they can't purchase because of lack of availability. I realize Lids isn't the same anymore but this is a pathetic excuse for a way to treat its longstanding Canadian customers. I think they need to apologize to customers and put more effort into fixing this website problem soon.

I made two purchases with Lids. The first I never received. The second, they told me the purchase was sent to the store. I went to the store they didn't have it. For 8 days I call customer service trying to locate my order and figure out why I was told the order was at the store. They could not tell me. They then told me the package may have been lost and I ordered the last one. But they still were not sure, and could not give me any answers as to what happened to the merchandise I ordered. Customer service could not answer any questions and refused to give me a number for corporate. I will never purchase from them again.

In the past two years I've accumulated approximately 300 to 400 hats, including college, covering all the divisions for as low as $5.00 per hat. All the major pro sports hats starting at $10.00 per hat. I'm on a fixed income, and try to get as many per month as my budget allows. At Lids.com I've amassed quite the collection. They have so many ways to save on their site, I am the biggest sports nut, and Lids totally satisfies my cravings for hats. That's not all, they have everything, such as jerseys, pants, and all types of things. Simply go to Lids.com and check it out.

I order $250 worth of items online at Fanzz.com and 2 of the hats I ordered did not arrive. I called the customer service number multiple times when the message stated they were open and just got VM. One of the items didn't fit, so I went to one of their local stores. They didn't have my size either so I ended up giving it to my son. But I mentioned to the store employee, that I was unable to reach anyone at their office and he said he would reach out to the main office for me. Later that day a customer service manager sent me an email saying that the 2 hats I ordered were sold out and they will email me a new gift card # by the end of the day. This was 4/23/18. I have still not received my new gift card # and I have emailed the CS mgr ever week since then, without a reply. This is unacceptable and no way to run a business.

The only reason I gave it 1 star was because -100 stars wasnt an option. SO. I got a jazz sweatshirt about 3 weeks ago. So I order it on FANZZ. Well, about 9 days ago I hadnt heard anything from them, so I emailed and asked for my tracking on it. Didnt hear anything back. So I called, like, 10 times. No answer. Emailed AGAIN today, no answer. Called them AGAIN, THREE TIMES, no answer. So I messaged them very unhappy via Facebook. They said they would send my info over to a sales manager who could take care of me. NO ONE TOOK CARE OF ME. Instead they told me the sweatshirt was out of stock, I wouldnt get it, and a refund would happen in 10 days. You take my money 2.5 weeks and want me to wait 10 days for a refund? You guys are a joke. Dont buy.