LidsReviews 149

I ordered a Orange Donavan Mitchell Jazz Jersey and they sent me a barf green colored jersey and when I emailed the customer support to try to exchange it for the Original order they responded with this "Hello,
Thanks for your photos. We are so sorry to hear that and apologize for you on behalf of our company. As you know our price is wholesale price, the price is very low. If you donot like it, we suggest you can send or resell it to others. They may like it. What do you think? If you place orders next time. We can give you discount. Ok?" I would never order anything from these people ever again.

I purchased an online Seahawks jersey for my son's birthday on Jan 31,2018 When I was checking out, it said shipping would take 2-7 business days. I never received a confirmation email which alarmed me. On Feb 2,2018, $106.84 was taken out of my bank.

On Feb 14,2018 I called customer service *******946. It was an automated message saying they are open from 8-5 Monday through Friday and to leave a message with my order number or contact them by email at *******@fanzz.com.

I did both and of course no response. I tried calling several other times with no answer. I emailed them again on Feb 16,2018. No response. I called a local Fanzz store to see if they could assist me. I was told that it was recently bought out and that may be the issue and I could come into the store to buy another jersey.

Today I have contacted my bank to dispute the purchase. What a hassle. This was my first experience with Fanzz and it certainly will be my last!

I bought 9 items from Lids.com for my boyfriend only to find out they would be shipping out separately, however that is not the bad part. Upon receiving one of the 4 packages, there is a note inside handwritten by the way that says oops, the other item that was supposed to be in this shipment are not. Ok... next package comes. Two shirts and they are balled up in a bag. Ok idk about you but when i pay my hard earned money the least you could do is fold the shirt I'm not sure you if you all ball up your clothing i store but i don't. Third thing i never got the 3rd package after it says delivered. (it's still not here) the other package is to be delivered today and I'm pretty sure it wont make a difference in my opinion about LIDS.

Customer Service is Non-Existent! Was on Hold for 49 Minutes (I Kid You Not!). They Sent my Order in 4 separate Deliveries and ALL TO THE WRONG LOCATION! They Told me I had to get in touch with FedEx & USPS to have them hold packages for me for pick up. I asked them to Cancel my order within 10 Minutes of Completion Online and they said they are not able to? Worst Experience EVER. If I could give them ZERO or Negative Stars I would but cannot.

I ordered 2 hats on line. I revived tracking number and awaited my order. 10 days later I received my package opened it up to find 1 hat, that I did not order. Inside the box there was a receipt for the hat, with someone else's name on it and the packing slip for my order. When I called customer service I was given Apologies. I called again and they stated they would send out the replacement and give me 2 day Air. When I spoke to them to check about shipping tracking number I was told the order would not be fulfilled for 2 business days and it would then take 2 business days to reach me. So in total my order will take approximately 17 days to reach me if it reaches me in their time frame. When I call customer service all I get is apologies. They mess up and the best part I have to go to ups to send out the hat they sent in error to me. So not only do I have to wait for my order I also have to go and send out there package back to them. I will never buy online from them again. Horrible business practices and there employees must be high when they're fulfilling orders

HORRIBLE EXPERIENCE! I went into the store with my 7 year old son... obviously to purchase some merchandise. It took me over 20 minutes to get someone to help me get a hat down from the top row, mainly because the employees were too busy having a dance party and rapping there music... one of the guys was off work and must have announced he was leaving to go get "LIT" for his birthday but don't worry he won't be "hungover tomorrow"... When I asked for help 3 different times I got told "oh yeah, give me a sec". Then they debated with each other on what music they wanted to hear before they came and helped me. One guy came over and got the hat down for me but immediately walked away before I can tell him he got the wrong size down... at that point I just put the hat down and walked out. I will not waste my time at this company anymore.

I see all these negative reviews and they're baffling.
I've dealt with one error in the past, which Lids fixed and still delivered within 2 days.
I just ordered 2 hats 5 days ago with standard shipping and, being a split order, received my first hat today and through tracking, see that I should receive the 2nd within the next 2 days.
Not only were the prices unbeatable, $50-60 in hats for $25, but the delivery was sooner than expected.
Sorry some of you had issues, but they get 5 stars from me.

I ordered a hat for my son's birthday while visiting their store in Mobile, Al. The cashier was very helpful and was happy to place the order. That is where the customer service ended. They sent an immediate confirmation email regarding my order but nothing after that. The cashier gave me a range in when to expect the hat at the time of my order. I called a day before the range was up only to learn that my order was cancelled due to not having the merchandise. It would have been nice if they would have communicated this! My son's birthday is here now and no hat!

I ordered a men's size patriots jersey and received a women's size. I return it to get it fixed this all has been a hassle calling back n forth and emails already it's been 3 weeks dealing with the same situation so the jersey they had to look for it since it wasn't online nomore. They finally contacted me saying my new order was set to go and positive it was the correct size. Now they sent it with FedEx I was tracking it very happy I was finally gonna receive it and it told me it got delivered I called the ones that were home to confirm with me they said their was nothing their they even went to check with the nieghbors. I'm completely over it i don't know what to do it's a gift and now i don't know what to say. Fanzz completely messed up with expierence for me I will never order from here again. I hope I find my order or they help me resolve it.

I ordered 3 hats and I did this a week in advance because they ship it when they want too ship your package I put the correct address my hat wasn't shipped to me it was a big circle thing and I didn't even want the money but I wanted the hat so I called she told me she fixed the issue then with out letting me know the cancel my hat so where my money they like oo this that and the third no lids become ode $#*!ty I'm not a fan no more

Fanzz online customer service is a joke! I had to contact them 5-6 times to TRY to get my item shipped and each time they said they would "resolve the issue" and someone would call me within the hour but NEVER did, I couldn't even get a successful money return from them, I had to contact my bank to handle it!
Definitely will not be buying anything from Fanzz any longer!