Let's Be GothicReviews 81

This company is a complete SCAM. This business is under the name Let's be Gothic and Dark Moon. I've been waiting for my paid order for 4 months! They send faulty tracking information which states "destination unknown" and "waiting for seller shipping". Then refuse to offer returns since it's "not they're responsibility" after it "ships". This company is run by someone named Abby according to emails. They have blocked me on every social media platform so far and refuse to message me back regarding my order. I cannot find an address or number for this business on any advertising site they're on. When I posted reviews of my experience on social media, they were deleted and I was blocked. I have reported them on social media sites including Facebook and Instagram various times without any action taken.

I placed an order on January 16th. It is now February 27th and three of the items have yet to even ship. I asked for a refund and to cancel, and they immediately printed labels so they could claim they "shipped" the items. That was 4 weeks ago and there has been no update on my "shipped" items other than the label was printed. Filed a complaint with PayPal, they lied and sent them the tracking numbers for the other items that WERE delivered, so I had to contact PayPal and show them the ample proof I had that the items had not shipped, let alone delivered. Thankfully PayPal opened the case again, so we'll see, but I got yet another email from LBG saying it's not their fault, it's the shipper, but the packages have not even been picked up yet! Offered me an insulting 10% off another order, I laughed. Also, quite a bit of their stuff can be found on wish.com for MUCH less. Don't shop here! Being in China does not grant unlimited time to ship!

I ordered a few items from this site. The first item arrived and it was horribly cheaply made. It was suppose to be a push up bra yet had no structure to it at all. The fasteners were extremely loose and would even survive a hand wash. The company said I could have a replacement item but I had to pay for shipping which was close to same cost as the purchase. I really hope next items are better but after reading more into this company I am doubtful.
Michelle

The items are ill made, don't look like the pictures on the website at all. I put my order in October and still waiting to receive an item. I have sent countless emails, only to be sent template emails that they send to all their unhappy customers. Spent $200 on this site, and NOTHING is wearable and they will not do exchanges or refunds. They have the worst customer service of any online shop I have ever used. Please save yourself the headache and DO NOT SHOP HERE.

I ordered 2 items. The 1st item was size small, and did not fit me at all (literally made for a toddler). The 2nd item was never shipped to me. They sent me an incorrect item instead. They refuse to refund me and are not following the return policy on their website. See attached picture of their response below. The quality of the products is absolutely horrible and you cannot return anything. Just stay away.

I reported them to the better business bureau. You can do so as well in an easy 3 minute form listed below. Report them so this scam will stop:

https://www.bbb.org/scamtracker/washington-dc-eastern-pa/reportscam

I ordered a gift for my other half, it advertised 2 weeks delivery and took over 4 weeks to arrive. On arrival it was from China and looked like a cheap piece that you'd order off eBay for a fiver!
I emailed straight away and the customer service I've received is terrible. They told me that the item that you order from them is only a guide of the item you'll receive! I've continued to email and they've just ignored me but have a appointment soon to take this further so await a update before purchasing from this sham of a company that advertise under a different name to who you buy from!
If I could give zero stars I would have done.

If I could give this site zero stars I would. I ordered three products, 2 actually came to my apartment and were so poorly made that I can't even wear them. The third one never came and was actually delivered to an address in Florida when I live in California. When I contacted the website about the third item, they refused to give me a refund stating that it was "Not their fault", blaming the delivery issue on UPS instead of themselves. This has been the worst experience I have EVER had with a website. AVOID THIS SITE LIKE THE PLAGUE!