LensablReviews 6,504

First, don't expect a quick turnaround - it took nearly a full three months from placing the order to receiving the correct lenses, including having to send them back because the lenses weren't correct. The customer service doesn't help, as they don't act with any concern or expedition when you write in to ask for a status or report an issue. Also, if you value your vision, do not use the online eye exam as it is inaccurate and Lensabl will not update your prescription for whatever reason. Please just save your time and money and go to a local optician because I ended up buying an additional pair of eyeglasses because these took so long - got them back in 36 hours.

Not great and expensive for the sad truth that I will not be wearing these and rather try to have them replaced again. The progressive lenses are okay long distance, but after over a week of trying to acclimate to them they continue to give me a headache when reading short distances and working on my computer. I believe this type of service for these specialized lenses might be best completed with an in person visit.

The prescription does not seem correct on the near sightedness of the bifocal lenses that Lensabl replaced, after receiving the glasses back. I have two other pairs of glasses with the new prescription in new frames, but I wanted to replace the lenses in my old Oliver people frame, because they do not make the color of that frame at the present time. That is why I sent my old frames to Lensabl. I have to find a optician locally to verify the prescription I received from my doctor and the lenses replaced in my old frame. When I put them on it appears that the bifocal magnifies the near sightedness much greater then the lenses in my other two other pairs of glasses.

Hi,
At the beginning the experience was great.
I placed an order for 13 frames at a cost of over $1000 USD. The follow up by customer service was impressive.

But I have only received two pair of frames, and now your company is sending me emails saying the order is complete ‘how'd we do' messages.

I am not happy!

I decided to go with Lensabl because I had a nice frame I liked and wanted to get new lenses for. I found Lensabl and thought I'd give them a try, and the whole experience has been beyond disappointing. First, it took a full month between sending in my frames and getting them back. Fine, between supply chain and shipping issues, a little bit of a delay is understandable. But that was the least of my problems. When I finally got my new lenses, the prescription was wrong: the right and left eye prescriptions had been swapped. Additionally, the anit-fog coating from the "Premium Lensabl AR with Anti-Fog" coating I had purchased made cleaning the backside of the lenses nearly impossible. The anti-fog coating is like a lint magnet, attracting lint even from the brand new cleaning cloth that came with my new lenses. I contacted Lensabl and asked for the lenses to be remade, to which they responded by asking me why I thought the Rx was wrong (as if I were too stupid to determine this on my own). But alas, they finally agreed to remake the lenses and remove the anti-fog coating after I obtained proof from my eye doctor that the Rx was wrong. "Great, problem solved!" I thought to myself, but it wasn't solved at all. It once again took a month for me to receive my (remade) lenses. And when I got them, the anti-fog coating had been applied again, once again making it impossible to clean the backside of the lenses. However, what is much more problematic is that the lenses have virtually no anti-reflective property at all. I can clearly see my own eye, crows feet and all reflected in the lenses as I'm wearing the glasses. Furthermore, this time the lenses had black spots on them that are totally resistant to cleaning at all. I've contacted Lensabl for them to remake the lenses again, but at this point I've totally lost hope that I'll get a pair of acceptable lenses. Save your time, money, and energy: get your lenses made at an established and reputable retailer. Lensabl just isn't worth the trouble.

It is so rare for me to ever leave a poor review but I'm SO disappointed with my lensabl experience that I had to speak up. I had a pair of Chloe frame lenses replaced with blue light and my glasses case was never returned to me. In very small, non-prominent text on the instructions page it says not to send any "accessories" as they will not be returned. However it wasn't shown with any kind of hierarchy and also... how could I possible ship a pair of glasses without the case? The glasses would get crushed and damaged! I practice being as sustainable and low waste of a lifestyle as possible and its just totally disappointing and wasteful that this business would just trash a perfectly good case in favor of one of their cheap ones- bad for the planet and bad for the customer! When I reached out to customer service they basically told me - sorry, that's the way it is. I will not be supporting this business again.

The website makes it seem that the turn around time is less than 7 business days. However it is closer to 14 business days. Also there was no communication letting me know that my frames had been received and/or that the process had started. The only other email I received was the one that said my glasses had been shipped. Even then the return shipping took a few days longer than the website suggest. Bottom line, if you're looking for fast turn around, this isn't the place. Lastly I sent my frames to them inside of a nice glasses bag that was not returned to me.

Jason in customer service was extremely helpful and knowledgeable. He answered many questions thoroughly and promptly and assisted in getting my order processed ahead of schedule. He was very professional and courteous.