LensablReviews 6,507

I initially sent my glasses in the middle of July 2020. 4 weeks later I had no answer on the outcome of the glasses. There wasn't a number nor a chat so after several attempts via email customer service finally responded with they had lost my frames and that I needed to send them where I had bought them to get a replacement. Those original frames which I loved where no longer available so I had to settle for whatever was available. It took another 3 weeks to get the replacement, no expedite shipping which it was the least they coud've done.

I've been thrilled to be able to do this whole process online and it's mostly gone smoothly.
When I looked at the glasses I knew immediately there was a problem for me.
The line for the bifocals is so high. It's literally right in the middle of my eye. I've been wearing bifocals for 25+ years and this line is located higher up on the lens than on any other pair I've worn.
It's terribly distracting because half of my vision is out of focus. I can see the line when I'm looking straight ahead and I've never experienced that before.
So... on the one hand, I'm so grateful to have this new prescription in a pair of bifocals as my others are older and the lenses are scratched.
And... on the other hand... at least half of my field of view is out of focus when I'm driving, walking, biking, birdwatching... I'm hoping I'll adjust because I'm not willing to ship them off again and wait. I followed the instructions for using the camera as best I could and apparently it does not work.

My lenses are beautiful. Clear and sharp and I can see SO well. I have a very high prescription so my lenses will always stick out at least a little bit from the edges of the frames. That is the case with these ones but regardless, I do really like them. The processing time was fantastically quick. My frames came back to me in a beautiful case as well. Customer service was almost instantaneous in answering all of my questions. Thank you for a wonderful experience.

The frames I sent in were Serengeti frames. The frames returned to me were a different color and were Nautica frames. What happened to my frames?

I found frames that I love and tried several eyeglass stores to see if they would put my nonprescription reading lenses in the frames. Places in town wanted to charge me upwards of $250 per pair and take like 6-8 weeks! Initially, I was a bit nervous about sending my frames out - but you can easily track them online. I sent my 2 sets of frames to Lensabl in my own box and had them back in about 2 weeks. Each pair came back with a cool case and a cleaning kit. Amazing! I will use this service again 100%