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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Lenses are great but my bows on my frames arrives all stretched out and they would not stay on my face. Had to go to an optometrist to have them adjusted.
The process with lensabl was easy and efficient. My only complaint is that the lenses I received for my antique frames weren't perfectly round as they should have been, and as the originals were. They are very subtly squashed like ovals, not super noticeable but enough to kind of bother me at times.
I'm very happy with the new lenses and the experience overall. My only criticism is the shipping times. It took longer than expected to receive my frames but on the whole the experience was good.
The frames were received Jan 8 2021. I received a notification Feb 11 2021 that there was an issue and the lens were being reworked. I received the new lens Mar 12 2021. Perfect. They also replaced the nose pads!
Thank you, well worth the wait! I will be sending my wife's in soon.
Ran
It always feels so time consuming to go to the eye doctor just to get my lenses replaced. Lensabl made us SO EASY and convenient. The service is great, and all of the delivery checkpoints were clearly communicated. Great option, especially during quarantine.
Since I had full prescription incl measurements for exact frames receiving replacement lenses, it was a simple straight-forward process from beginning to end! That said, an initial estimate of timeframe from returning furnished shipping materials to return would have been useful but, aside from that... an overall GREAT experience! I will uae again and recommend!
I found a very old pair of frames that I loved wearing back in the day. They were still in good shape and I thought why not send in to make them into readers? So happy I did! The price to convert is about what I've paid for high quality readers. The process time was very reasonable. And last but not least, the collapsible case is super cool!
Great customer service. Quick shipping. Great work!
I have ordered three glasses from Lensabl now and so far one had to be redone which took almost a month to get back without a single update on shipping until they were delivered. That was a PD issue. And now another set has to be sent back because the lenses they made don't actually fit my frames and are bulging out and thus falling out. I'm afraid to take a look at the third pair I ordered.
It took more than a month and numerous follow ups from my side until glasses received.
Sent the team at lendabl my Heatwave sunglasses to get them converted into prescription lenses. Just received green back and they turned out amazing!
Had an inexpensive pair of fashion frames I wanted to put my prescription into. Sent them off and Lensabl had em back to me in no time. Thank you!
Thank you
You are the best I hope to continue doing business with you
My glasses took over 55 days to come back to me and customer service gave excuse after excuse without any reliable estimate. When I finally received the glasses the nose pads were pointed in the wrong direction and rendered my previously fitted frames unwearable. Customer service was unable to adequately assure me that they could put it into original fitting condition and have still failed to give me a refund. Also, the response times are eggregious. All of this is in violation of the Mail, Internet, and Telephone Order Rule and even after being informed, customer service still claims ignorance and fails to follow the Federal Rule.
Love that I found a fairly cheap way to update my childhood glasses from the 90s! The experience was pretty easy. The only problem is the pupillary distance seems a little off, but I bent my frames a little and they seem to be better now. The tracking system is a little wonky too. It said my glasses were completed and awaiting final inspection for a week before they finally shipped. The only truly bummer was that they threw away the case I sent my frames to them in and replaced it with one of theirs. I really wanted that vintage LensCrafters case back, but I'm sure it's long gone by now. Didn't think I had to say I wanted it back. Overall it's nice to have my glasses again and would use them again if I need to.
Nice service too bad the outcome was disappointing. The intermediate part of my progressive lens is about 40% of my vision field. There is about 2mm at the very bottom with my reader prescription. Measured, that's 14mm of mid range fuzzy waste with 2mm useful reading vision. Why such a large intermediate zone? Beats me, but it makes my lenses useless for their purpose. Buy the bifocals. They obviously can't handle the progressive transition.
Vintage pair of Nina Ricci sunglasses with a unique multicolor gradient tint perfectly matched for my new progressive bifocal sunglasses. Wow Lensabl! A+++
I submitted wrong prescription. That was corrected with correct prescription. Resubmitted at a reduced rate ($277 initially plus $193 for correction). Very happy now.
Ordered a replacement lenses about a month ago and it's yet to be delivered. I emailed (sorry - you can't call them) to follow up and was told it was due to a lab error so my lenses were delayed. Most viable companies that are customer oriented ensure having a decent Quality Control process so as to prevent production delays and respect customer's time. Also, good companies will reach out to customers to inform them about any delays on orders, I had to email to find out. Admittedly, it's a terrible first time experience and I really hope my case isn't their norm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members