LensablReviews 6,504

Received my glasses with replacement lenses packed beautifully... thank you... top shelf. I ordered replacement lenses. BUT, for some reason unknown to me, you also replaced my side pieces with awful, cheap plastic ones AND did NOT return the side pieces of my beloved metal aviator frames which fit my crooked ears perfectly! Please return them a once! Why on Earth would you do that? Please have an authorized person contact me while the situation can be remedied!

There was a problem with my first order. An imperfection in one of the lenses that caused vision issues. I had to send the glasses back of course. Lensabl paid for shipping costs, which was nice. Though, I believe customer service could be improved. Another major issue I did not enjoy was the website user friendliness. The order status icon was absolutely inaccurate during my entire order, and nonexistent during my re-do order. But the overall quality of my lens replacement is great.

Ordered a glasses with nonprescription lens from Lensabl on 8/25. Since I don't need to send the frame I was expecting 4-7 business days to shipment. After two weeks, order was not yet shipped and online status was stuck at "sent to the lab." I had to send an email, and wait for a day, to ask about the progress because the online chat is never available. The response was that the glasses had to be sent back to the lab because it failed quality check but it should be ready for shipping in 2-3 days. Fine. After waiting another week, still not yet shipped and I again sent an email asking about the progress. At this point, I start to doubt the quality of lensbl. On 9/11, I asked to cancel the order. Lens broke their promise to reply in 24 hours, response came back on 9/14 with the same excuse that it had to send back to the lab because the lens failed quality check. On 9/15 I asked for cancellation confirmation but on 9/16 lensabl said that the order had been shipped yesterday. So I looked at the tracking info and it showed that 9/15 was when the label was made but 9/16 7:54pm was when UPSP got it. So they could have stopped this shipment. Now I'm stuck with the return of this order which also is very slow and painfull.

I do not recommend Lensabl.

My glasses arrived with a noticeable flaw in the right lens, a sort of bright spot that was very irritating to the eye. After several back and forth messages with their customer service and having to take photographs twice, the glasses were returned to be verified for the flaw. I was informed that the company quality control had completely missed the fact that an anti-glare coating had not been applied. I had been charged for this coating and but for the slight flaw I would have not have been aware that the coating was missing. I have received a new set of lens but without my own due diligence I would have been defrauded by this company, being charged for something they did not supply. I will never do business again with them

Thanks! I was pleasantly surprised by my new glasses.

I sent in a pair of vintage frames to get new lenses of a custom color, and the customer service team consulted with the lab about what my best option would be to replicate the color of lenses in photographs I sent in. The customer service team is brilliant and very responsive! I mainly worked with Alex and he was great to communicate with, so were Jove, Rhinna and Megan. They kept me updated on the status of my order as well. The presentation was very stylish, too. They spare no expense on the final product they send customers, including the case; it felt like I was opening a brand new pair. My favorite thing about Lensabl was their willingness to wok with me to replicate the color of sunglasses lenses that I really wanted, even going as far as recommending the lens material that would hold the color in question. I highly recommend them over other companies because of their amazing customer service. Nice glasses are an extension of yourself, and you can definitely trust them with your frames.