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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,501 reviews

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New York
1 review
0 helpful votes
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Great lenses
October 20, 2020

Alex at the Lensabl Customer Care Team helped me with Pupil Distance and Segment Height. Lenses are perfect.

Date of experience: October 20, 2020
Illinois
1 review
0 helpful votes
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Tom ford
October 20, 2020

Please with the out come only thing it took longer to complete then I expected... but over all good job I would definitely use your services again

Date of experience: October 20, 2020
Arizona
1 review
0 helpful votes
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Poor Service
November 19, 2020

You received my frames on August 14,2020 and after a 6 weeks you admitted to me that you broke my frames. Even though you sell frames I was asked to find replacement frames and send you a link to find them. I just received my glasses today (10/19/2020). You don't provide a phone number or email address to request an update or speak to a customer service person. I have had several pairs of glasses completed by Lensabl and they have all taken about a month to receive. The moral to the story is don't use Lensabl if you need your glasses relatively soon.
Even though I rank your service and business model fairly low because of all of the delays and an absence of customer service I am satisfied with the final glasses.

Date of experience: October 19, 2020
Georgia
1 review
0 helpful votes
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Perfect glasses
October 20, 2020

Took a little long but glasses are perfect worth the wait

Date of experience: October 19, 2020
Idaho
4 reviews
0 helpful votes
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Perfect!
October 20, 2020

Helpful customer service! Fast service. Beautiful job. Also a very nice case.

Date of experience: October 19, 2020
South Carolina
1 review
0 helpful votes
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Perfectly matched my original lenses
October 19, 2020

I have used lensable three times now to put new prescription lenses in old glasses and each time they have turned out perfectly. And for much less than my local eyeglass store. Couldn't b happier.

Date of experience: October 19, 2020
California
1 review
0 helpful votes
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Late delivery
November 18, 2020

Took way too long to get my lenses. They also didn't return the original case for my frames.

Date of experience: October 19, 2020
Texas
1 review
0 helpful votes
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Happy with Glasses
October 19, 2020

I am happy with the entire process. The only thing that I am disappointed with is the the bifocal line that I can see on my glasses. I was hoping the line would be invisible.
Overall the process is very smooth and I would order again.

Date of experience: October 19, 2020
District of Columbia
1 review
0 helpful votes
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Just incredible!
October 19, 2020

Positive in every way, wish I would of discovered Lensabl long ago, but just so glad I did now. Superior service, product and "price"! No doubt you are growing by leaps and bounds. Already have and will continue to highly recommend your company. Thanks so much!

Date of experience: October 18, 2020
Minnesota
1 review
0 helpful votes
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Good Quality, Slight Delay
October 19, 2020

I ordered prescription Bose Tenor sunglasses, my biggest concern was that the prescription was correct. Lensable got it right, transition, progressive bifocals. I inquired after two weeks about them and was told they were delayed because they failed final inspection. They remade he lenses. So they took a while longer but I'm very happy with them.

Date of experience: October 18, 2020
Tennessee
1 review
0 helpful votes
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Very Happy with my Lenses
October 18, 2020

I LOVE my new purple prescription lenses placed in my Slyk Shade Beachcomber frames!
Very comfortable and FUN to view the world with such vivid colors.

Date of experience: October 18, 2020
California
1 review
0 helpful votes
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Lens replacement
October 18, 2020

Loved the tracking of stages on the website, plus pretty fast service for what was being done! My only complaint is that the amethyst color on the transitions lenses is less purple than I was expecting based on pictures from the transition lens website. Might be helpful to provide more pictures, but I understand this is a feature that fewer people use.

Date of experience: October 18, 2020
Colorado
1 review
0 helpful votes
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Flawless
October 18, 2020

Easy and clear process throughout resulting in a perfect execution.

Date of experience: October 18, 2020
Pennsylvania
2 reviews
0 helpful votes
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Great glasses
October 18, 2020

I have used Lensabl several times now and their lenses are great. Service has gotten a lot slower recently but maybe that's because of school resuming or other seasonal reasons but the important thing is that the finished product is good and theirs has always been good. I certainly recommend checking them out if you need new lenses or glasses. Their prices are competitive with other quality facilities.

Date of experience: October 18, 2020
Alaska
1 review
0 helpful votes
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Amazing!
October 17, 2020

I live in a remote area. I took a chance and sending my glasses to get my lenses changed to progressive. It took awhile but well worth the wait. I prayed to "see" better and my prayers were answered. I had held off reading because I could not see well. I got my glasses back and now I cannot put my book down. Thank you for your help.

Date of experience: October 17, 2020
Washington
1 review
0 helpful votes
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Good lenses. Took FAR TOO LONG.
November 16, 2020

Took almost a month to get my glasses back with no notifications between their receiving my frames and shipment.

Date of experience: October 17, 2020
Florida
1 review
0 helpful votes
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Oakley
October 17, 2020

Excellent... Glasses are superb! They are perfect same as the original prescription... Thank you so much

Date of experience: October 17, 2020
Washington
1 review
0 helpful votes
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Valuable service
October 17, 2020

Lensable enabled me to use frames that my own optometrist wouldn't put my prescription in. A little bit tricky by shape and fragility. I'm very pleased.
Only downside is they take a long time to come back to you once you ship them off.

Date of experience: October 17, 2020
Ohio
1 review
0 helpful votes
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Very satisfied! Good communication- when I needed to provide more info, you were on top of it. I could keep track of my order and it's progress and when I got my glasses they were exactly what I was hoping for. I've been looking to get a pair of glasses like these for a long time and was never satisfied with what I found from glasses companies so when I did find my perfect frames I was so glad this company existed so I could have exactly what I wanted in my glasses.

Date of experience: October 17, 2020
Florida
1 review
0 helpful votes
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Wonderful lenses
October 17, 2020

I am very pleased with the final product of my lens replacement. The only thing that dismayed me was the insistence on an OCH measure, which was complicated to measure since I had already sent my frames in, and no one reached out in the interim to see what I wanted to do. The order took 7 weeks! I just don't get why I didn't need to submit an OCH measure with Warby Parker or any other lens companies but you guys held my order up because of it. In the end though, the glasses came back great, and it's so nice to be able to wear my old glasses with new unscratched frames. I also placed another order for sunglasses using your frames and I look forward to getting them too.

Date of experience: October 17, 2020