LensablReviews 6,503

I recently got a new prescription for my glasses which left me with my expensive Silhouette frames that now needed new lenses. Most place will not even work on this type of rimless lenses. Luckily i found Lensabl who not only would replaced them with my new perscription but at about half what it would've cost at my old optometrist. The process was very easy... they promptly answered all my questions then sent me a prepaid box to safely send them my frames. About a week later they sent me my new glasses which work perfectly and fit just like my trusty previous ones because they were the same frames. It was a great experience and I'll be sending in another of my favorite frames soon for another pair. Thanks.

This was an awesome way to get our lenses prescription filled. I sent my husband's and my frames and in less than 2 weeks we got our glasses back. We are so impressed with the turn around time that we are sending in our old frames to have the lenses replaced.

I sent the glasses in to Lensabl on the 9th of October, they were received on October 13th and showed the 6 days to complete. After 8 days I contacted the company to find out that they could not insert the type of lens I ordered and had to use a different one and it would cost an additional $30 (No one bothered to contact me to tell me this). I told them to go ahead and charge me and please put a rush on the order. I paid the $30 the same day and after another 7 days I kept noticing there was no progression on the lens, kept showing 6 days to completion. Contacted them again after another 8 days asking why aren't the lens being done, they said they had not heard back from me, fortunately I kept the email string to show we had talked and the payment was made the same day, I asked again could they rush the order since so much time had already passed. Another 6 days passed with a status on my lens still showing 6 days and I contacted them again and request to rush the order, I was told there were layers of checks that the lab had to go through. I finally received my glasses November 12th. When I received my glasses, they kept my lens that came out the glasses which are replacement sunglasses lens. I'm done with this company. Beyond all this, I used a Groupon but could not use the 15% at the same time which they offered me. I only used this company because Bose recommended them for prescription lens for their Tempo glasses.

This company is hot, steaming garbage. First, my frames were delayed - but the company didn't reach out to explain why. When I got in touch, they told me they couldn't make the lenses in the material I ordered and paid for. Several days later, the frames arrived with thicker lenses - but I had to push for a refund in the price difference, which was eventually refunded. The frames also arrived scratched, so I requested a replacement. I received a replacement that had been previously used (Bose smart frames; these tried to pair to someone else's iPhone out of the box). I can't activate the frames because they are paired to someone else's Bose account - some anti-theft feature, perhaps? I'm hoping to get a refund and be done with this company and its crummy user experience. It's been years since I've had such a tough time with a service-focused company. STEER CLEAR.