LensablReviews 6,500

I am floored at the lack of customer service with your company. I haven't had any money returned to me for the inconveniences of waiting for almost a month and a half for my glasses back, not to mention that this service was supposed to take 4-7 business days to be complete. I would like to know where my compensation went... after I had to reach out to your company 4 times after 4 weeks going by, I would have been happy with the communication at least from them. I received an additional discount for all of this and yet haven't seen any of my money back! I am going to be leaving you guys quite the informative review over this, because no one should have to be put through the anxiety that your lack of communication has given me.

I've had bad experiences before ordered lenses online due to the lenses not being properly aligned. Not only can I see perfectly out of my glasses but the shipping was fast and so easy! Lensabl is the only online eyeglass website I'll use and have recommended it to various coworkers. Ty to Stoggles for offering a coupon code for Lensabl otherwise I may have never tried this company!

The whole process was extremely easy and swift. I had a pair of dc Oakleys that needed lens updated (very expensive pair that I did not want to go to waste). My rx changes a lot because of keratoconus, so I'm glad that I found Lensabl. Possibly the only reason why I'm giving four stars is because it would not allow me to choose blue lens and transition lens (would of been great to have both). Also, I already have a pair of rx Nike glasses with transition and blue light, I feel like the blue light protection is stronger with my Nikes (not from Lensabl) vs my Lensabl Oakleys.

Lensabl provided me with new eye prescription lenses to be inserted in my old frames. Initially, I was unable to see clearly with the new lenses. Things were blurry. I notified Lensabl of the fault. I was advised by a relative of mine to look through the glasses backwards. That exercise proved that the new lenses were manufactured and curved to fit my original frames inside out. Miraculously, I could see perfectly through my new glasses when I held them to my eyes backwards. The new lense curve needs to be inverted. Also, I want Lensabl to make sure I have a tri-fold no line vision pair of glasses that matches the eye doctor's prescription I provided.

In the midst of the pandemic, I decided to try the AI glasses fit. Turns out, it's not at all accurate. A $500 mistake that Lensabl won't replace.

My mom gave me an old pair of Dior frames that were hers from the 80s - I wanted to swap the lenses out to my prescription but was unable to find someone to do it locally. I found Lensabl online and the experience was a breeze. I uploaded my prescription, they mailed me a super protective box, I mailed them the glasses, and then they just mailed them back to me. The old frames even came with a nice carrying case, which is perfect because theyre kind of an odd shape. I was missing one of the numbers on prescription but the instructions on how to calculate it were super easy. I needed to change my address for the shipping, and that process was easy too. Was so happy to have such a positive experience with Lensabl. Excited to find more interesting vintage frames and have lenses put in. Thanks again!

I finally got my sunglasses yesterday (11/23/20) in the mail. I noted it was sent Priority Mail (2day) on the 16th ( I believe). I also noted that my glasses were completed and ready for shipment for several days. This whole process began on 11/05/20. As far as the sunglasses, they are fine and I used them today. I was concerned because someone stole my other pair of Maui Jim Rx's last month and I have been using an old pair of Rx sunglasses with an old prescription. I understand that there is not much you can do about USPS, but it was way more aggravating than I had experienced with the sunglasses you did for me last year (In case you were wondering, the mirrored lenses are not great for driving for extended lengths of time I found.) That is precisely why I went with your company again!

I compared the lens with lensabl and Jins using the same prescription. Lensabl's are much thicker, heavier, and more comfortable to wear. I really wish I didn't go with lensabl. Stay away!

Everything was great until I received my glasses. I don't know what is wrong, but things tend to have a glare/aren't as crisp as my regular glasses with the same prescription and measurements. It's almost slightly nauseating. Quick service, but quality of lenses overall seems low