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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The ordering process was really easy. Good instructions on the website. The price was excellent. My only complaint is that it took WAY longer than the 4-7 business days advertised on the website. My order took almost 3 weeks.
Very happy with Bose Tenor prescription sunglasses. See and hear great! Easy setup. I notice a spare set of lenses included and imagine those are the non prescription lense.
I placed an order just before going out of town. The team accommodated my odd situation by sending the shipping box to an away from home address and the glasses back to the home address. Couldn't be happier with the level of service.
The only reason I didn't give it a 5 is because I am from Canada, and due to the exchange rate it is expensive for Canadians. For US customers, 5 stars. Great custoner service, great quality, great product.
Pro. They did a better job with a picture than my previous store that measured me in person.
Con... selection of styles is quite limited
I love the work they did on my Bose Tenor Glasses. They did a GREAT job replacing the standard sunglasses lenses with my prescription lenses. I love everything about these glasses.
Website is very user friendly, easy to navigate and very inconvenience. The shipping was really fast and always comes with a tracking number. Price was competitive compared to regular in person optic services.
Product itself is a 5 star experience.
I purchased this pair last week and received it just today. However, I noticed that the lens replacement is now on a 25% discount. Now, I feel unhappy with my purchase since it feels like I paid more than what is necessary or what others would be paying for the same service.
I recently sent LensAbl 8 pairs of glasses that needed two different types of prescription lenses (distance for me and progressives for my spouse). Some of the frames were new and some of them were older. I accidentally ordered an extra set online but couldn't change the order, so I contacted LensAbl via email and someone got back to me right away and corrected the order once they got the frames. They also contacted me about a pair of frames that needed new nose pads, and they were able to replace those for me without any issues. I received all 8 pairs of the glasses about a month from the time I ordered them. I didn't expect them so soon because of the holiday, and because delivery services were busy, many of them allocated for delivery of vaccines. But they arrived in great time, and every single pair turned out perfect. I started using LensAbl because their prices and products are so great compared to regular optometrist shops. For everything I purchased and had done, I saved about three thousand dollars, so LensAbl is Awesome!
I just received my new lens order, which was a correction to the original submission from two months ago. They are perfect. I'm very pleased.
This is the second pair of glasses that I've had Lensable fill the Rx for me. They do wonderful work, and my only disappointment is the lack of adequate communication. Sometimes communicating quickly is more important than delays in completing orders.
I am not pleased with the lenses I received. As soon as I put on my glasses, a very distinct glare appeared on the lens from a lamp in the room. For the price, these lenses should be coated with some anti-glare/anti-reflective coating. I can't wear these at night while I am driving as the glare is extremely distracting. I would like them redone with anti-glare coating or a full refund.
I had a wonderful experience with Lensabl. They were in constant communication with me regarding my frames. I am pleased with their service and my frames fit and look great!
Third time I've gotten lenses and totally perfect once again.
My lens are blurry not clear like my old ones. The frames were stretched so wide that they fall off my face. Im afraid to bend them back for fear they will break.
Whole process was smooth. I had lenses put into my frame. They paid for me to send the frames. I was informed of each step in the process.
I sent my old frames with the prescription to you and was very happy with the outcome! I had progressive, and blue lens and love them. The process was very easy and I would recommend Lensabl to friends.
I sent off my glasses. I have not received any confirmation of receipt, no update just a "How did we do" survey. When I logged into your site today, it says glasses have been shipped with a link to track return. The link took me to USPS with no tracking no. So I do not know how you did.
I have never ordered glasses on line before. There process was easy and my glasses were perfect when I received them. I ordered only the lenses.
My lenses were replaced perfectly and when ordering they recommended exactly what I needed as far as tense type, etc. The price very reasonable also and my glasses work and feel great. You can track your order online and you can email or chat with customer service for info on your order if you want to know where it is in the process. Then when it comes, its in a cute case and it even came with lease cleaner and a special cloth. Very pleased with the service and my glasses. Will use again. Only thing is for my insurance plan was considered out of network so my reimbursement was smaller but still cheaper than if I had done entire thing with the eye dr because my eye dr would not put new lenses in my existing frames, he required that I bought new frames which would have been hundreds more so that is why I got only lenses replaced and even with the smaller out of network reimbursement, it was still way way cheaper for me to replace my lenses this way than through dr, way cheaper...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members