LensablReviews 6,505

Ordered glasses the morning of January 28, was given a "6 business days" delivery message on the website. Farther down the page was a notification that one of the features I ordered (anti fog coating) would take another week. OK, 13 business days, no problem. And the glasses arrived 13 business days later on February 16. But the website continued to state "6 business days" through February 15. Perhaps you might consider just putting an estimated delivery date instead.

That said, the glasses were worth the wait. Fit, finish, coatings are all perfect. The ordering process was smooth. Well done.

I was very excited for my prescription Bose sunglasses. I ordered them January 13 and finally received them February 17 which was very frustrating. More frustrating is they're not sunglasses they just sent them as a regular glasses without the transition lenses.

I've used Lensabl several times and usually had good experiences, but the most recent one has made me hesitant to return as a customer. After my prescription changed, I ordered new lenses from Lensabl to replace the old Lensabl lenses in the same frames. The lenses I received back stuck out much more than my old lenses, and one arrived with a small imperfection. I returned the frames and lenses to Lensabl easily -- that part was fine. But then communication ceased. On my own, I realized maybe I should try thinner lenses, if the new prescription was going to stick out so much. (I really wish this had been communicated to me before the lenses were made and inserted. I would have asked to go thinner from the get-go.) I emailed customer service to see if I could have them returned with thinner lenses inserted (and pay the difference, of course). I heard no communication from customer service at all until my glasses, still with thick, sticking-out lenses, were being mailed back to me. I still have lenses I'm unhappy with, and I think both parties could have saved time and money had the Lensabl team been more communicative from the jump.

I ordered 2 pair of glasses.
One of them was a pair of sunglasses.
It was supposed be changed to be singlases with a prescription. It was clearly explained and I sent a picture of the glasses and I got response that I could be done.
I received a total new prescription lens on my nice glasses but no on the lens I sent and the two glasses removed from the frame.
Obviously, I can't do anything with my sunglasses now.
My sun glasses were ruined.

Sent my glasses in for lenses and got them back two weeks later. The lenses were not made right and were misshapen around the edges. I had to email the company for over a week before I got a response. Finally sent them back to get fixed. Two weeks go by and I hear nothing so I email the company. They respond a day later saying that their having difficulty with the lenses and they need the dummy lenses. I had originally sent the glasses with lenses already in them by the way. I asked them why I wasn't notified that they needed the dummy lenses sooner and why they couldn't use the lenses that were already in the glasses and got no response. So I sent them the other lenses. Over a week goes by and I finally have my glasses back though the lenses are still not acceptable and my glasses were clearly not handled with care because there are scratches all over the bright gold frames. I will never use this company again and I will absolutely not send my glasses back to be fixed because clearly they don't care about quality. The company is also really hard to get ahold of since it's only through email.

Ordered lens back in December 2020, in February I realized I had never received the lens and contacted customer service. I was told the lens had to be re-done. I did not feel this was truthful as I think if that were the real case, someone would have contacted me to let me know. I think the order fell through the cracks and got lost? In any case, very disappointed. I have used them for years and this was a shock of how it was handled. The order should have been discounted or something. It took over two months to get the order that arrived two days ago on February 15th, 2021.