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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I have ordered several glasses at Lensable and they have always done well. It's the only place that I found that'll take my favorite frames and fill the prescription. This is where I'll be coming for all my glasses. Thanks guys
Sent and returned properly and quickly. That I upgraded my prescription sunglasses but they are clear
I am very happy with the lenses that were put in mine and my husband's frames. Although it took awhile to receive them the wait was worth it. Great quality
Everything was great until I received the glasses. They were to be no line bifocals. They have a pronounced line. What do I do?
Simple process, and got great looking inexpensive glasses that I'm happy to wear every day!
The service was solid, and pretty quick.
I didn't give 5 stars because I sent in my glasses in my eyeglass case with my name and order number printed on a label and applied to the outside, they didn't return my really nice eyeglass case
Nice product once received, took a month to have my order completed after given the expectation of 6 days for processing. Would not have minded the wait if i had been given an honest completion date with some communication. Would do business again.
Glasses came back great! Would have given 5 stars but I requested the original lens sent back with new ones and got a response that they would try. Original lens not sent back nor any note as to why. Overall very happy with job done
I needed to remake an expired prescription that I was more comfortable with and am so grateful to Lensabl :)
Looked through your glasses (you already had my prescription) and chose frames I thought I really liked. They came back & they are PERFECT!
Bad from the start. Ignored all emails about order statues took several months for my glasses no customer help or service
After 3 weeks waiting still have not received glasses or e-mail...
Ordering experience was "ok". There was slow communication from the onset of my order. Also, the PD number was never discussed despite having my images uploaded manually and the lenses came back pretty wonky. I ended up not using them. Regardless the site was easy to navigate but I probably wouldn't recommend them to anyone else. Unless I'm completely missing something.
This is my second pair of lenses from Lensabl. The first were for a set of cycling glasses and the most recent are lenses for standard frames. Both were progressive lenses. Absolutely perfect. Their craftsmanship has been exceptional.
I sent my glasses May 25th 2021.,. After not hearing anything for 2 months I made an inquiry. I was told my lenses were being remade.,. I was told that again a second time that they were being remade again. I truly feel as though I was lied to and someone dropped the ball with regards to taking care of my order. The lenses that came in my new glasses are totally fine it's the service and the lack of integrity that makes me say I would not refer you to anyone. I'm a former policeman and I try to give people the benefit of the doubt but in this case I believe it was just bad business on your part.
Lensabl team did an amazing job turning around my order so I would get them in time for my trip. Amazing customer service and impeccable job exchanging my lenses
I ordered some Bolle sunglasses online and then sent them to Lensabl to put my prescription lenses in. They did a great job and I'm extremely happy.
I ordered their Oakley Gascans with custom lenses. I received them, was not satisfied with how they looked, and wanted to send them back for what I thought would be a full refund on the frames and a full refund minus a 25% restocking fee on the lenses. Not a problem with me, I knew this before ordering. They then informed me that they would only be refunding the frames and would give me a 25% discount on lenses if I purchased a new set from them (giving me $0 back on the lenses I had already ordered). This policy can only be found in the "Bose Eyewear" section of their return policy, notably not the brand of glasses I purchased. They were very unwilling to work with me and even more unwilling to listen to my complaint that that was unclear on their return website. If that's their policy, it should say it more clearly somewhere. Their brand is misleadingly called "Everyday Eyewear" which is the return policy I had been looking at. There is no "Oakley Eyewear" section on their return page. Not only would customer service not work with me, they actively tried to tell me that I was in the wrong, basically calling me an idiot, and that I could've contacted customer service before ordering or looked at their FAQ (which is on a completely different website mind you). I had no reason to believe I needed to contact customer service before ordering, because I was under the impression that I understood their return policy. If this is their return policy, it should be included on the RETURN POLICY PAGE. They weren't even willing to take that feedback into account to make the return policy more understandable for other future customers. Incredibly frustrating experience with a company that clearly does not care about their customers. I will not be ordering from them again.
I bought new sunglasses and had prescription lenses put in. The experience was great. The communication was outstanding and I'm very happy with my glasses!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members