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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I didn't have my lens prescription to submit, so Lens took care of it. It added extra processing time to my order but still got here after a week or two, and the lenses were comfortable and had the right prescription.
From beginning to end very smooth no problems just great company to work with
Think I might have ordered the wrong box, but double checking website says they are the same contact lenses, I will find out at a later time and if not, try to reorder the infuse box versus the ultra if needed, but very thankful that they have arrived.
They save my prescription, so that makes it easy. They offer a rebate, which definitely helps!
Price and shipping and handling shock!
Their website is easy to use, the process was seamless. My contacts arrived sooner than expected. A little on the expensive side, but the service is great!
Easy navigation but those extra fees on the order are excessive and they don't break the fees down for you a little bit to see where your money's going. The fees are almost the exact cost of the product.
It came earlier than the delivery date posted & I am very grateful.
Great service and fast delivery. Quality of items are of highest material. Highly recommended
Was trying to order an extra pair of RGP through a benefit available through my insurance. Went to 2 places they recommended a neither could make the curve prescribed for my left eye. Started an internet search and found lens.com. For under $40 / lens they accepted the order on Thursday and Monday they were in the mailbox.
Very EZ and perfectly done. Have found my new supplier
Highly Recommend
You advertise extremely low prices and then add on somewhere between 30 and 50% ridiculous fees. That's the last time I ordered from lens. Com
Ordered contacts and they got here quick. Will continue to order from lens.com
No hassle, arrives fairly quick, stock always available!
The handling charge is a bit high! Almost more than the lens.
Helpful when called. Responded promptly. Order appears to be correct. What more could you ask?
A little confused at first but then it was easy afterwards. My experience with lens.com has been great. Their people's are professional 👏 and 👍.
It is very quick & easy & very helpful.
I love the price and the fast delivery
Average experience, what the hell do want me say. Quit begging for approval!
It's OK, nothing special, just a place that sells contact lens. Average at best.
I received my order a few days before the estimated date. It was very convenient!
Am pleased with the cost and how fast I received the contacts.
Fast and easy to order thanks for lens.com super convenient
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members