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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Order received within 3 days. Easy online experience for obtaining contact lenses.
Ordering lenses, updating prescriptions is an easy and effortless process. Very customer friendly.
Received lens much sooner than I expected. Faster than my Doctors office. They fit great and the price was wonderful. Will definitely order more lens of different colors.
Always ships quickly. I have been a loyal customer for several years. I just wish the company would not have to verify my prescription every quarter if my prescription is still valid. Perhaps they feel it is a security concern,
This was a great experience. The associate I spoke to was very helpful. I'm going to keep buying through lens.com!
Very efficient and quick delivery! Very very pleased with my experience.
Thanks for my order,a bit expensive,and the fact you had to dropship my order. Also at one point i could have sworn i seen 1 day shipping but didnt recieve for 4-5 days but i could be wrong. It was and has been a good experience!
I was shipped the the wrong contacts but it was made correct after my call and new (correct) contacts were shipped promptly.
Great. I really recommend it! Great brands variety. Fast. Easy. I always get my lens on time. Also I got my prescription by their professionals.
Lens.com makes it so easy to reorder contacts. They send an email reminder when you are getting low with a link to the reorder site. My contacts were delivered directly to me in a few days!
Everything was super easy. I was able to upload a scan of my RX so verification was very fast. Got my order within a few days.
Quick service I'm satisfied with quality of the lenses and packaging they arrived quickly
Easy transaction. Getting my contacts from Lens.com for couple years. Good price.
Was taking care of quick very nice lady wish everyone was as nice as she was got one of my orders when she said it will come very nice
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members