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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Had a little issue with prescription but got it resolved. And it was good
Receptionists were rude and unaccommodating. They did a poor job explaining the policies to me and the price was ridiculously expensive. I've been a customer about 10 years and hopefully I can find elsewhere to take my business.
I love Lens.com been an avid customer for the past 8 years.
There's a wide range of options, prices are reasonable, and shipping is pretty quick
Hope the greater power lenses help with reading. Will have to wait cause I had just opened last 1.75 power. Very expensive for one box.
Processing costs are too expensive. Why does it cost so much to put a box of contacts into an envelope?
Beware of the high processing fees. Shipping, taxes and fees cost as much as one box of contacts. I didn't realize this until AFTER I purchased.
Ordered them no problem and received them!
Happy with the lenses.
Great price. It was so easy to order them online. I received them so fast. Thank you.
When I initialy uploaded the wrong prescription the first call did to help so I gave the survey a 1 and was caled again but this time the follow up made my order a success
Had my script ready and shipped quickly. Always nice working with lens.com. Thanks!
Everything's simple, fast, and affordable.
Great prices and shipping. I like the reminder call about expiring prescription.
I ordered contacts from lens.com and they are blurry, so I went to my eye doctor and ordered contacts trhough them and they are working great. I am not happy with my contacts from lens.com
Found the product easy and simple enough to get my order placed. My only stipulations were the fees at the end. $30 processing fee? It makes this more money than expected. Most customers expect the tax and shipping, but a $30 processing fee on top of that makes the price not as great.
Thank you lens.com for not charging a processing fee everyone else i tried to order from does. I will continue to order from you
Great experience. Easy to use, highly recommend. Quick delivery
Had a great customer service help. But is getting almost too expensive for me anymore.
Best name brands. Best service. Best delivery. Best price. This was the best overall contact purchase. Thank you lens.com.
Ordering went well, easy process. Delivery took about 8 days. Tried out contacts and they are totally wrong - can't even see out of them.
Processing and shipping happen quickly. The one aspect of the process that I don't particularly like was having to submit payment details before I know the final cost.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members