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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Again, people with agtismatism would like to buy color contacts here. Why they don't make it? Otherwise is perfect.
On the printed prescription, it wasn't clear there was a specific brand of contacts that I needed to order and Lens.com didn't indicate that was necessary. It took me four attempts at ordering online before my order was successful, and I had to go to the place where my eye exam was done and prescription issued in order to get the order placed. It would be great if there was a note in the brand field that said you needed to order the specific brand the prescription was for.
I have ordered from this company multiple times. I have only had an issue once, and that was resolved. The prices are great, and I will continue to order from this company.
Easy to order and fast delivery! I recommend it to all my friends!
My order was received in perfect condition. I appreciate how promptly my order was placed and delivered.
The package finally arrived but the package was badly torn and was repaired with packing tape. The lenses appear to be okay but will need to wear them to be sure. If there is any problem with them, I will contact you.
Rod Fisher
Order #*******541
Easy to order. The correct lens
Was able to fill my order correctly because it was wrong on my end
The ordering process went very smoothly and quickly. I like that they use your prescription which they keep on file, or that they will contact your doctor on your behalf. That speeds up the ordering process. The customer service is excellent!
Quick and easy! They gave great customer service when I had a problem.
I've gotten my contacts pretty fast.
Thank you for offering contacts at affordable prices, significantly less expensive than other websites!
I have used lens.com before very successfully. I will certainly order from you again. The only struggle I had was understanding the very nice young man. I was talking to his English was a little rough.
IT ONLY THING I WAS CONCERNED ABOUT THEY DIDNT LET ME KNOW THE LENS WERE DELIVERED LAST FRIDAY 3-7-25 NEVER WENT OUT OF THAT DOOR TILL MONDAY THEY SHOULD E MAIL THE SAME DAY THEY DELIVER UNLESS I DIDNT SEE E MAIL. THANK YOU
Delivery was faster than my eye doctor. Fit was the same as the ones I received from my eye doctor. Upload of RX was a little combersome because image didn't take which was a PDF format. I sent my RX through the email and that worked fine. Overall great experience as the quality of the lenses appears the same as my eye doctor. I wear RPG so quality is important to me. Thank You lens.com
No hassle free shipping and it arrived faster than I expected.
Came on time and everything was correct. I really appreciate this company. Can't go wrong with them!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members