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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Glad to got my lenses) was easy to order and arrived on time! Thanks
Easy, rapid follow-up, got contacts in the time expected, would us them again
Orders are easy to place. The best prices I could find and fast shipping, thank you!
Good service. Added expenses seem excessive_--------+--_------------------------------------------------
The website was very easy to order from and I received my contacts quickly.
Came fast and was what i ordered. Less expensive as going to eye dr to pick up
I was able to reorder my contact lenses easily. Received them quickly and at a fraction of the cost of other sites.
Reliability you can trust~Fast and convenient from ordering to delivery.
Fast delivery and easy to order. Had a great experience and will order again.
I like ordering from here as it's a fraction of what the dr charges.
My formula is not common, therefore I was notified that it would take a while to be shipped. To my surprise, it arrived around a week earlier than the ETA I was given.
I began to order oniine but I had a simple question about one of the prescription factors. So I called for assistance regarding how to complete the form. What a fiasco. The customer service agent couldn't answer my question but asked if I'd like his help placing the order. Big mistake. One question after another. He was very polite and apologetic for the process. At the time, I couldn't tell how much longer it would take. I wanted to say "Forget it!" and hang up but now I had time invested. Never again. Not exactly sure of date. Just guessing.
Great service easy ordering fast service have been ordering contacts for years
On time and as ordered, no problems or concerns. It's all good
Good price, easy to order, and on time. Thanks for a job well done.
After I had made a mistake and ordered 2 boxes Biofinity contacts of each eye, I called Lens.com and they were very helpful. They cancelled the order and placed another order for only one box for each eye. I then got the refund within 2-3 days. I couldn't be more satisfied with how Lens.com helped to solve my issue in a timely fashion.
It was super easy to find and order my contacts on the website. And I received them faster than expected.
Price was good but was a different name of contacts than I ordered but with further research appears to be the same
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members