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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Always seem to have the best pricing and shipping is always prompt, couldn't ask for better service
Easy shopping and fast turn around. However, the additional $25 in fees on top of the purchase price is ridiculous. I was travel and in desperate need of my contacts so unfortunately I paid the extra money.
Overall positive experience. Purchasing contact lenses again
It was quick and easy! I uploaded the Rx, clicked a few buttons and BOOM! The contacts were here within a week with the lowest prices anywhere.
The ordering process was super easy and my lenses were delivered quickly. I wear RGP lenses and these are some of the most comfortable I've had. I would order from Lens. Com again.
User friendly app; fast and reliable shipping and delivery.
Helped me get the correct lenses even though my eye doctor prescribed a lens brand that they didn't stock. Perfect and arrived fast.
Ordering is easy even if you don't have your prescription. Shipping is decent and price is the best
Love ordering from here they are easy to order from and the shipping is super fast will continue to order from this site they rock! Keep up the good work.
Ordering was easy. Delivery was disappointing. Tracking indicated delivery days, but no package arrived. I finally received the lenses several days after ordering
Good. Would have been very good. But on my first order i got no feedback. It kept saying processing. Then 2 weeks later i sent a chat and got a response that they couldnt read my Rx. 2 weeks went wasted.
Hidden fees aren't even listed on your receipt. You just get a total nearly $30 higher than the quoted price.
Fast shipping. Great product! My go to for contacts. Been a customer for over 5 years now!
Arrived earlier than expected just took a while to verify the prescription
I needed to order lenses to get me through until my next doctor's appointment. I have never had a problem getting them from Lens. Com. After my next appointment I will be ordering more.
I was very satisfied as Lens. Com had the contacts I needed and they were delivered to my house in a timely manner! I will definitely continue to order my contacts from Lens. Com in the future! Very satisfied and the process was so easy!
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Did a online eye exam and got my prescription within the same and placed my order that day. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members