On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Order process was easy and straight forward. I will buy from here again.
I have been ordering my contacts from Lens.Com for many years and they never fail. I wear hard contacts and not easy to find but this place has them always never have to wait like other places and the prices are unbeatable.
Ordering was simple enough. The process in gernal was pretty easy and simple. I found this website on my phone but switched to my laptop to orde(logined in as me, same account, and same cart and email) but on my laptop it was $87 compared to $37 when I pulled it up on my phone... Obs I switched back to my phone to place my order... Had 2 people try to figure out the difference so I know it wasn't just me. Strange flaw but the $37 Def was the best price airoptics with astigmatism... But besides that one issue everything else was great.
My experience with my first order through Lens.com couldn't have been more perfect. The site was easy to use, they had the best price and my contacts were delivered well before the estimated date. I will be using them again in the future! Thank you!
Ordered contacts and they came a day early, will definitely use this service again
Very easy to get my contact lenses through Lens.com. They verified my prescription with my ophthalmologist and they keep track of my account and needs. Its like having a personal assistant keep track of your lenses!
Lens irritated my eyes and I could not focus well on the left. The next morning both eyes were crusted over with the right completely shut. I have not had this experience with past lenses
Order came in a very timely manner and loved how easy the online exam was, HOWEVER, NOT HAPPY WITH THE HIDDEN FEES that I did not see until AFTER I placed the order! After complaining in an e mail to the company, I was told that the charges were mentioned and even with them, they assure me that lens.com is the cheapest around. Well, if they were there, they didn't make them very noticeable. After this, I am not planning on ordering from lens.com again, even if they are cheaper, as I do not appreciate the hidden fees.
The platform was user-friendly and easy to shop for specific contact lenses
Was very fast and efficient but the prices have gone up (gee, nothing else has since 3 years ago). But one thing is that for the size of the package it certainly could go USPS for less that the $9 or $11 that was charged. Oh, and since you're asking, the dot on the lens does not last past 3 months, any way to make it stay longer? Thank you for asking and my experience overall is Yippie! I can see all sorts of details again, my eyes had changed more than expected. Thank you for your help with that.
Thank you for completing my order. You took care of the tedious task of obtaining my prescription to complete my order in the convenience of my home. I received my order within 4 days.
My contacts made it to my house within a few days, Significantly cheaper than other online options. I will definitely order from Lens.com from now on.
Finding the correct contacts and submitting all required documents was clear and easy. The entire experience was very fast and smooth.
Easy to order. Simple. Direct. Good Value for the money. Easy website to navigate.
I should have gotten d-+2.00 bc-8.4. I received d- -2.00 bc-8.4.
When I put it in I realized something was wrong.
I was very pleased to received the contacts in good time. Thanks for your service
After years of only being able to get my contacts for minimum $70 a box from a big box place like Lens Crafters and what not, I couldn't be happier to be able to order my contacts to my house and have them delivered very quickly to my home for less than half of the price I was paying before. I will absolutely be a customer for life here, can't recommend this enough.
One lens was irritating and was replaced quickly at no cost to me
When talking to your service agent, he was very supportive.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members