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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I placed order on telephone. The woman reviewed my charges and said she was waiting the shipping fee. She out loud read a statement and read the charges of $46 and I agreed. The next day there was $54 from my acct. I called and the rep said it was nothing she could do but offer me a credit for the next time! This Is fraud and there won't be a next time. How dare they take out what they want to take out!
I wish I had read reviews before ordering. I would NEVER have ordered. It's insane in this day and age to wait over two weeks for delivery. Not worth the savings.
If you're like me, you have probably been searching for a day or so for the best site to order your contact lenses from. After doing your research, you have probably decided to buy them from lens.com and now you're trying to find out how legit is the site. Right? So I'm leaving this review here for all of you people. I did not get payed or asked to leave a review.
Everything well perfectly well. I ordered the lenses I was looking for, uploaded my prescription and my order was on its way. The driver was pretty fast for where I live. The package was in a great condition. The lenses were exactly what I ordered.
Bill,
Thank you for your kind review. Here at Lens.com we strive to provide our customers with the best customer service possible. That sounds exactly what you received. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Lens.com had the best price for my contacts. The order process was quick and easy. My contacts arrived quickly. I will order from Lens.com again.
Kathy,
We strive to provide the lowest prices possible for our customers. As well as making the reorder process as easy as possible. We are so glad we were able to do just that for you! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
5-7 days is turning out to be 17 days or more. If you want to get your lenses before your prescription changes again do not buy them from lens.com. Ordered my lenses on 10/4, they shipped on 10/7. Was told they would arrive around 10/11. They arrived to a Fed Ex location on 10/11 that is about 40 minutes from my house. Estimated delivery date is 10/21. They made it across the country in 4 days and now it will take 10 days for the last 40 miles. Customer Service told me I had to reach out to Fed Ex myself. They do not control their shipper. Ridiculous.
Chris,
When looking into your account we show this has been resolved via email. We have issued a refund of your shipping costs to your credit card that we have on file. The shipping method that we use does incorporate FedEx and USPS. When following up with the tracking information on the USPS site, it does state your package is due to arrive to you by the end of the day 10/18/2019. We understand the importance of receiving your contact lenses in a timely manner and we apologize for any inconvenience this has caused. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
I received my order quick with no problems. I love the fit of my contacts. I have no had any issues. I will definitely reorder from Lens.com.
Antoinette,
We are so happy to hear that you had a great experience with Lens.com! We strive to make our buying experience as easy as possible for our customers. We appreciate your business and look forward to doing more business with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Took 2 weeks for my lenses to arrive. I was not happy with the product and returned it following the exact instructions.
ITS NOW BEEN 4 MONTHS apparently for 2 months my return lenses have been in Ontario I called the customer service line and they would not give me my refund and could not explain why the product was still in canada! HASSEL FREE RETURN MY...
CANADIANS BEWARE!
Joel,
We are so sorry this has happened. We offer options in this situation. Our Canadian returns take longer to reach our facility than our usual returns. However, in this situation we can see the package is in transit to us and we would be happy to issue the refund. Please give us a call at 1-800-536-7266 and provide the credit card information you would like us to issue the refund to. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
I bought 4 boxes of 6 packs, chat online with a customer service agent, i SAVED THE CHAT, the agent said that i can get the rebate $100 as long as i purchased a year supply = 4 boxes, there is NOTHING exclusive about anything on there. The link on website just sent you a run around and end up at the same spot with no rebate form, i call rebate center, nobody pick up the phone, i called customer service, chose option for rebate, nobody pick up the phone, i called customer service, choose "question about existing order", they picked up after 20 minutes wait, then they told me that i am not qualify for the rebate. I included my chat history as well. My order number is *******429. This is the second attempt i trying to reach lens.com. I will seek further until i get my rebate as promised. Thank you for reading.
Kim,
Thank you so much for taking time out of your day to review this order with me. When looking into your account, we show you qualified for the introductory price. In order to qualify for the rebate price you would have needed to make a purchase at $45.99 per box. We have issued an account credit for free shipping off your next order. If you have any other questions, please feel free to give us a call at 1-800-536-7266. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
I do not like the fact you must mail in forms for a rebate. That is antiquated and only designed to keep people from actually getting the rebates. This is my first experience with them, and the order came in fast and accurate. I mailed off the forms yesterday for my rebate. We will see how long it takes to get it. If it takes too long, I will search other sites and compare prices.
Malissa,
Here at Lens.com we strive to provide the fastest services possible for our customers. It sounds like we did just that. Our rebates are mail in rebate in which you are guaranteed to receive back. We are open 24/7 if you have any questions. Please just give us a call at 1-800-536-7266. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
I usually use lens but thought I'd check prices on other sites. I found the lens I ordered $115 cheaper than 5 other sites I checked out. Best service
Pamela,
We strive to provide the lowest prices available for our customers. We are so pleased to hear you experienced our service! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
I've never had an issue with Lens.com until this order. I placed my order exactly 2 weeks ago. When I called today to figure out what was going on, I was told they still hadn't shipped so I asked for them to cancel my order. I was told out would be cancelled and I'd be receiving an email confirmation. Well, 2 1/2 hours later I hadn't received an email so I called again. The first person never cancelled my order and they had shipped the contacts regular mail so it would be another 5-7 business days before receiving them! If I'd known it would take 3+ weeks to receive my order I would have either rushed the shipping or ordered elsewhere. And all they could do was tell me I could return the order once it finally arrives. I wear expensive daily contacts and they've lost a customer.
Ordered lenses and was given estimated delivery time of two weeks. However after multiple calls found out that the lenses were not even in stock. I was given misleading and erroneous information about the order and expected arrival date. Had to order from another company. Very disappointed with service.
Returning customer, great prices (saved me over $150 ordering here instead of through my eye doctor). A bit apprehensive about receiving my rebate - see others comments about not getting it. I did get the one on my first order, this order is my second, so we shall see.
D. S.
Thank you for your review, it is great to hear from returning customers. We are pleased to let you know the rebates are working just as they did with your first order. Once the rebate center receives your forms it will be processed and mailed accordingly.
Thank you,
Amanda K. Supervisor at Lens.com
I am returning customer as the site is easy to use and the prices (for the products I use) are quite good. Really appreciated being reminded that my prescription was about to expire.
Christian,
Thank you for taking the time to leave such a nice review. We are so happy to hear that you find the site easy to navigate and appreciate the email reminders. It is our goal to make every experience as easy and customer friendly as possible. Thank you for choosing Lens.com we appreciate your business and look forward to assisting with your contact lens needs in the future.
Thank you,
Amanda K. Supervisor at Lens.com
I will not order from them again. Other reviewers also confirm my comments. I ordered approximately $200 of contacts in order to receive their advertised rebate. No response or rebate ever received after over 2 months.
David,
Thank you for responding so quickly to our message requesting a little more information. We were able to locate your account and see that you qualify for a $100.00 rebate. When trying to reach you via phone, we were unsuccessful, however we would be happy to resolve this by issuing a rebate refund to a credit card of your choice. Please contact us at 1-800-536-7266 to provide your credit card at your earliest convenience. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Amanda K. Supervisor at Lens.com
I have had no problems with Any of my orders. And I've been orders for many many years. I just wish it were easier to obtain the rebates. I lose money because it's just so hard to obtain rebates after the fact.
It was my third year to order from Lens.com. Submitting my prescription, getting updates on the shipment, and reminders to re-order makes this an easy process. The contacts I've received are perfect for me.
Brenda,
Thank you for your kind feedback. We are so pleased that you had such a pleasant experience with Lens.com. Thank you for choosing Lens.com, We appreciate your business.
Thank you,
Amanda K. Supervisor at Lens.com
This was my first order from lens. Come and I had a great experience. It was really easy to place the order online, I could upload a pic of my prescription and order came really fast. Also, I shopped around and found their price to be the cheapest for my lenses.
Nidhi,
We are so happy to hear you had a great experience with Lens.com! We strive to provide easy and fast service at good prices. We appreciate your business here at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Ordering was pretty straightforward and I actually received my order earlier than expected. However, my prescription was wrong. The numbers themselves were correct, but were mixed up between each other. I thankfully picked up on this and verified it with the prescription my doctor wrote for me. I'm not sure where the communication fell through, but I know I entered it correctly and if the numbers are verified by lens.com with my doctor, then I am not sure what happened.
Angela,
We are happy that when ordering it was easy. Here at Lens.com after an order is placed, we do communicate with the doctor's office to verify the information before sending these out to you. I would be happy to look into this with you I just need an email address to locate your account. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
I bought contacts for myself and my partner last year since at the time theprice was better than most.
But this is why I'm leaving them:
They are calling me at 1am to order again.
UPDATE/EDIT: Head of Marketing personally called me to apologize. A promotion glitched and went out at AM instead of PM.
Stephanie,
We are so happy that we were able assist you today. We wanted to apologize again for the early morning call and thank you for choosing Lens.com. We appreciate your business and look forward to doing more in the future.
Thank you,
Amanda K. Supervisor at Lens.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lisa,
When looking into your account we show you ordered with our standard shipping of 5-7 business days. The order shows it shipped the day after the order was placed and arrived within our time frame. We also offer expedited shipping, if you are interested in that, give us a call at 1-800-536-7266 and we will help you on your next order. We appreciate your business here at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com