Lens.comReviews 5,716

Easy, affordable, and fast delivery! Easy to use website and love that they contact my dr for the prescription fast

Contacts out of stock, poor communication, inaccurate estimated timing for when I would receive (12 days after order, and SUPPOSEDLY my contacts shipped TODAY - should have been shipped within 24 hours of order), customer service reps not helpful, one was borderline rude. Was told I would receive email updates, which I did not. I will most likely run out of contacts before I receive my order. In a highly competitive market with lots of other options, I expected a lot more.

I purchased an order of contact lenses from Lens.com on 11/30/21 and I submitted the rebate paperwork per the instructions provided on the website right away. I have chatted with 4 different customer service representatives who have been quick to say that the delay has been due to COVID, but COVID has pretty much come and gone as of today. I hate that I did not look up the reviews on Lens.com prior to placing my order, but I should have known that it was too good to be true. I have filed a complaint with the Federal Trade Commission regarding this company's false advertisement of the $50 rebate Visa card. According to my rebate status, it still states that the last step needs to be completed (which is the mailing of the rebate card). It has been 5 months since I made my purchase and I truly believe that Lens.com assumes that consumers will forget about the rebate (which I am sure some do because I damn near forgot myself). With gas and grocery prices being as high as they are, customers need their rebates as advertised. My advice for customers is that you stay away from such a DISHONEST company as Lens.com and go with a company that is honest and offers the same product.

Ordered contact lenses in December 2021 which were much more expensive than competitor websites, but they offered a really great rebate. It is 5/16/22 and I have yet to receive the rebate. Each time I inquire they keep saying a few more weeks. Don't waste your time and money to only most likely get screwed out of a rebate.

I have not received the rebate. The order was offered with a rebate.

Lens.com changes the prices constantly. Or they charge a ridiculous amount for processing so there is absolutely ZERO savings.

Great customer service. Excellent quality product.

I ordered contacts with lens.com in 11/2021. The contacts were delivered quickly and they're working out great. However, my $90 rebate card is delayed by 6 months. I will have to buy my contacts from another online shop this time.

I made an error on my prescription. I called and someone picked up right away---no problems.

I have used this company for years and they are good about getting you the product. But if you shop Lens.com and expect them to actually follow up and send you a rebate go someplace else. I sent in a rebate and it was received by the company on 1/19/22 it is not May 14th and I am still waiting. The company rebate tracker show it had been waiting to be mailed out for over 3 weeks. At first, they said it was due to COVID, and I get that for 2020 and 2021, but we are into mid-2022. I personally believe for some reason they are just not sending them out. But I will NOT place another order with this company until I actually get my rebate. Maybe $120 is not a big deal to the company, but it is to me.

Great pricing! The quality is comparable too. I would definitely recommend this place to anyone.

Still waiting for my rebate but nice experience. Easy to use

I've read a ton of reviews that many people even last year haven't received their rebate. It's a scam for you to bank on people likely not remembering to ask for their rebate to claim a lower price for your product. This could lead to a class action lawsuit so you should process those rebates or not advertise it.

I've been waiting 5 months and have starred this email and will continue to ask for my rebate. I will never order from here again. It just doesn't seem transparent or trustworthy.

Easy & quick! Was cheaper than most doctors. Came in a timely manner!

So much savings! I have the same prescription in both eyes and I've been buying my contacts through my eye doctor at 95$ a box. Thank you for offering such great prices

It's been super easy and quick to add my info and place my order and the prices are great!

Súper rápido la llegada de los lentes, pero me vinieron de fuestuoso