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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Good price, and very easy to place my order. Very satisfied.
Lenses always come quickly and with no problems. The only issues is the rebate thing, great rebate program but it just takes forever to get. I'm sure your busy and I get it but Covid employment issues are pretty much over so stop the excuses and get it in under 4 months
Jennifer at Customer Service provided excellent guidance.
It took about three weeks for the lenses to come.
I supplied a photo of the perscription, so they had no verification to do. I'm used to lens.com ordered taking closer to a single week.
Easy to use website. I order my contacts every year. Great prices as well!
Great service. Order was easy to completed and received very quickly
The orders came on time and the contacts are great.
Great product. Received in a timely manner. Have ordered more than once with lens.com.
I've ordering contacts from here for over 5 years. One time I had a problem and they resolved it. I became a loyal customer because of how they handled the situation. It's a great place to buy contacts because they have so competitive prices and also customer service is always willing to help you.
Easy order and fast delivery. I love these contacts and packaging
2 lenses have torn so far after only 1-2 days. The ones that haven't irritated my eyes after only 5 days or so. My others have always lasted 2+ weeks. Will not purchase again.
A big part of Lens.com's sales/marketing pitch is their rebates and a $160 rebate is substantial. I completed the appropriate form and mailed in my UPC codes. It's been almost six months and no $160 Visa card rebate. I looked up my rebate status on their website & it's been processed all the way up to the "mailed out" step. Delays are sited due to supply chain issues. Really? Is there actually a shortage of plastic credit cards or is this just an excuse?
Fast easy and low price I had no issue with the website easy to use easy to download prescriptions
I ordered my contacts in December of 2021. I still have yet to receive my rebate as of August 2022. The tracker on their website shows that is was approved and just needs to be mailed. This is well past the promised timeline when I made the order. I don't buy the global material shortage excuse for a simple plastic card. There are also digital alternatives available to provide a rebate which would not require any materials at all. Very disappointed in this company and their support was extremely unhelpful. I feel like I have been scammed out of my rebate.
I never received my rebate in my box to get the $30 back
Was promised a $100 rebate for ordering a bunch of contact lenses and never received the rebate. It's 6+ months now and still no rebate when it was promised months ago. Absolute terrible customer service regarding it, won't ever order from there again due to this debacle. Plenty of other providers to order from.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members