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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Contacts came quickly & price was reasonable. Rebate offer was very good as well
Still waiting on rebate. Wish they would just discount lens rather than having to get rebate in form of credit card
My size was in stock. Verifying was quick. Great price and quick shipping.
Very easy to order online even for an OG. (lol) was updated daily as to order and shipping status.
I got exactly what I ordered in a timely fashion and have no complaints. Good Stuff.
Very positive, no concerns!
Pleased to be able to call & speak with someone!
Everything was perfect from beginning to end thank you
I am so glad I found Lens.com. The prices, products and service is awesome.
This was my first time to order lenses on the Internet and I found it a very easy process.
Smooth experience. I will recommend, great price and fast shipping!
Polite helpful customer service. Fast delivery. We are very satisfied.
It was a little hard to fill in my prescription on the order page, had to get help. I did get the correct lenses.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members