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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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These contacts are cheaper and fit good and are comfortable and at a great price
Excellent experience. Website is very easy to use - especially when you are re-ordering.
Thank you
They offered a very good price on their contact lenses, but taxes and "handling" more than doubled the price so that they are no longer competitive.
The service was awesome from ordering to delivery. Very fast exactly what I ordered. Hope to keep ordering from them in the future.
Entrega rápida y excelente producto y el precio es muy barato
Fast ordering even when prescription needs to be verified by my eye doctor.
I sent in my prescription (via upload) the same day I went to the Dr and got a new prescription for them to reject it 3x's then had to call in and ask them to read the dates. Because of the lack to pay "attention to detail". This delayed my order 2 weeks from its original expected arrival date. This is not an indicator or good business.
I received a different brand for the left eye and the same brand for the right eye (the same as the order)
After waiting a month to get the contacts on back order they shipped but we didn't receive them. After contacting customer service they sent another order pretty fast. They were very understanding and sent them 2 day. I will order again
Lens.com prices might be the lowest online, but, their processing fees are ridiculous. A $25 box of contacts had $40 of processing and shipping fees. I won't be using them anymore. I'll be ordering through my Optometrists office again.
One of the boxes in my order was the wrong product. UT had to be returned & I still haven't received my rebate
Great experience. Was faster than expected and easy.
Quick and no other concerns. I have bought lens before and I have been pleased both times.
Products were exactly what I wanted. Fit well
And overall priced decent.
Great service and delivery time. Overall good experience.
Very easy to use and great service. Was a pleasure to use.
Will be looking for another place to shop, for what you charged I can get anywhere
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members