Lens.comReviews 5,545

Great experience. Was faster than expected and easy.

Quick and no other concerns. I have bought lens before and I have been pleased both times.

Products were exactly what I wanted. Fit well
And overall priced decent.

It was good, I enjoyed the product, they work well

Great service and delivery time. Overall good experience.

Very easy to use and great service. Was a pleasure to use.

Will be looking for another place to shop, for what you charged I can get anywhere‍

Quick and easy order, and the price is perfect. And they were delivered quickly

Ordering was quick, the site is easy to navigate. And, shipping was too.

Was easy to order. They came in the mail a few days later and I'm very happy with it. So glad I ran into your website! Looking forward to having a long relationship with your company.

Thank you for a great affordable product. Affordable and came quickly

Lens.com shipped the wrong prescription. The order was uploaded from a pdf document from the prescription to ensure the correct information was given for a +25 and they sent -25. Instead of doing the right thing, which would be to acknowledge their mistake and expedite the correct prescription's arrival by immediately shipping it out; I have to go through the entire process of reordering the correct prescription and pay another $500.00 out of pocket until the old prescription is returned. To top it all off, it is costing me $5.00 more for some reason. The customer service rep could not tell me why.

Contact lenses are fine if not overpriced. But I think they purposefully lose rebate submissions. We ordered from them several years ago and didn't get a rebate because we were told they never received it and now it was expired. I would NOT have used them again, but my hubby ordered without checking with me first. So we were stuck with it. This time I was ready for them. I upgraded my shipping to include USPS tracking. I scanned my completed rebate form with all of the little UPC codes that we cut off the boxes. Well - they did it again. Said my form was never delivered and now it was expired and I couldn't get the $220 rebate. Doesn't matter that I have proof of delivery. I think their service reps are trained to give you the run around. Every time I contact them I get a new ticket number. I have called and can't get resolution and its been nearly 2 months of trying. Check out TrustPilot.com - hundreds of the same complaints. DO NOT USE THIS COMPANY

I have always been a fan of Lens.com, until today. I received my order last week, on time- terrific. I went to process my rebate today and, unfortunately I did not know to save my packaging. I thought the rebate would suffice with my receipt. Not the case. What really made me angry is the way customer service handled the call(s) (both a rep and a supervisor), blaming me for not knowing. While it may be my fault for not being educated on the process, perhaps the company could do a better job informing the client of the process, why not include the rebate form in the packaging for the contacts. I will tell you why - they count on unaware people such as myself to do the same thing.

I've exclusively ordered my contacts from lens.com for years. Recently I received an order with a new prescription, after putting them in, I could not see. I realized they gave me the wrong prescription. A prescription that was verified BY lens.com. I reached out to customer service and an agent told me they would send a reshipment out. Then someone else reached out and said they could NOT exchange them because I had opened the box to try on the ONE contact. Even though they incorrectly verified my prescription. I pay out of pocket for vision/contacts so it adds up. I reached out again explaining the situation and a different customer service agent again said they'd send the reshipment. To which someone else AGAIN would not exchange because of the opened box. So I have now had multiple interactions where someone will agree to help and then someone else will override that help. Considering I've been exclusively ordering from them, I would have expected better. It's very clear they are reading from a script and will not deviate to acknowledge my. Frustration even though they made a pretty significant error. No offer for a discount to replace or anything, just a loss for me. Abhorrent in this day and age especially when competitors are comparably priced. Every interaction ends with "we appreciate your business" which feels very disingenuous considering they take no accountability at any point for making agreements to exchange and then retracting. I can't spend any more time on communicating with them since they're not willing to go off script and have a conversation but I will continue to share my experience to let people know there has to be a better option out there for supportive practices when they make errors.

They advise cheap contacts until you check out and charge 98 dollar fee! For four boxes of contacts

My prescription was filled promptly and correctly with the brand that I submitted from my doctor.