Lens.comReviews 5,551

This was my 5th and final order with Lens.com, other 4 orders were fine but now they add a service charge to your order, my service charge was 88% of my lens cost. There was nothing to explain this on the site and my invoice checking out did not have this on it. After I got the charge they send an invoice with the total. Over $200 was added, no line item no explanation. I contacted them and they call it a service charge, I call it unethical scamming. I own a very successful small business and I would NEVER dot anything like this. This is probably illegal and not sure how those people sleep at night. I am going to turn this over to the FL State District Attorneys Office. I am sure they have done this to thousands of people and should be stopped. I put in the receipt I got after challenging the service fee, I redacted my info and my Dr's. Still on my account it shows clearly no line item for the service fee, just and added $205.92 for no reason at all.
DO NOT BUY FROM LENS.COM!

Every time I order from Lens.com I am lured in by the rebate, and every time I have a terrible experience. You have to print a from, save your "box tops", mail back your receipt and everything via physical mail and then wait MONTHS to receive a rebate card in the mail. If you don't do it immediately the window for your rebate closes and they will not honor it. I have lost $360 in rebates due to this. My last order I paid for overnight delivery and my order was not shipped over a week later and I had to leave the country without my contacts. Moving forward I am looking for a new online contacts company. I have spent thousands of dollars with them and have been disappointed too many times by lens.com.

Wanted to order 4 boxes. Total around $80 they say after rebate. Ok no problem. At checkout taxes and fees are over $105 dollars. I chat with customer service. They say the rebate takes care of the fees. After rebate my order will be around $197. What? Their taxes and fees eat up the rebate. So there is no discount. Not buying from them anymore. Plus I believe that the rebate comes in gift cards. So you are out the whole amount. Be aware.

Terrible customer service, asked for my prviousr prescription and that is exactly what they gave me back. I can't see clearly, money back guarantee is a joke. Agent just disconnected chat on me after telling me my prescription, I told him that it was not letting me see clearly. He said " I hope I have answered your questions, have a great day." the disconnected. Will NEVER use them again.

My order was fine - as expected. No complaints. Free overnight delivery would be one thing that would make it better.

This company is a joke. I had terrible experience ordering contact lenses from them.
After a month and a half of waiting for my order and sending them presentation though email and web 3 times, I called them and learned that they never processed the order. I talked to two supervisors Ty and Candy. Asking them what happened to my order and they said it was a flaw of the system and took no responsibility, I told them I'm running out of lenses and I need my contacts and they promised they will get back to me with the updates the same day. They both refused to give their extension number or email or any way to contact them back. After 4 days there was still no updates or emails I called again and both of them were unavailable to answer. So I had to go ahead and cancel the order, after literally waiting from June 24 to Aug 13! For nothing. It blows my mind how people like this can be employed by a any business as costumer service, let alone supervise others!

Excellent...Quick account setup and ordering! Thank you!

I ordered from walmart had a horrible experience
Not a fan,fast accurate always friendly
Amazing service

Like the previous reviews, they start with contacts at $27.49 per box when you order 4. Then they add service fees that raise the price to over $56 per box(double the price of the original add)

Got contacts at an incredible price. Shipping wasn't the fastest, but was received before expected date. Well worth the wait. Will definitely order again.

They have hidden fees that are not itemized or shown at ANY point in the purchase procedures.
The customer does not EVER see what the additional charges are or what they are for even when checking out online. The customer representative we called admitted there were the hidden fees that are not itemized anywhere. We could see the price difference but did not have any explanation as to why what was advertised did not match what we were being charged.

This is repulsive, immoral behavior.

I do not care if it is the cheapest contact lens price in the universe - I will not do business with these dishonest people.

Quick process to order and items arrived on time. Appreciate the service

I got the correct brand and power. However I did not get the Multifocal version that was indicated on my prescription. I called and am in the process of exchanging them.

Easy to navigate and great prices. Will use lens.com in the future.

N/a I have not received my order that I am aware of

I wish the cost would go down but it's very convenient to order from here. I use to do the rebates but lots of stores don't seem to accept the rebate card plus I can't buy 5 boxes at a time

Easy, great service and highly recommended if you need eye exam or prescription!

Purchased contact lenses thru this company for the 1st time on 6/22, paid $205. I paid $17 extra for 2 day shipping thru FedEx, as of today 6/29 I have not received a email/phonecall or ANYTHING in regards to my contacts. I had to reach out to the company and was told it was lost and they would ship out. I advised it was not MY fault and I paid extra $17. After back and forth they finally said they would overnight my lens but would not get to me until Monday REALLY today is Thursday.
I WILL NEVER ORDER AGAIN FROM THIS COMPANY!