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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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This website charges excessive fees and doesn't provide an itemized receipt. Their listed prices are not accurate to what you will pay. BEWARE!
Lens.com makes ordering contacts easy and affordable for me. It's not always fun spending money on things you need rather than the fun things, but with Lens.com I can do both. And my order arrives very quickly.
It was my first time using this service and it was very smooth. I got my renewed prescription fairly quickly and was able to order the contact lenses right after. The lenses were also delivered on time.
The "rebate" system is ARCHAIC! I won't be ordering from lens.com again just for this reason. Overpriced! You require us to physically remove the proof of purchase from the contact lens boxes and mail them to a separate address plus pay for shipping and tracking. Why don't you just do the rebate yourself and pass the savings on your customer like normal companies? I'll be mailing it off tomorrow and we'll see if I actually get a rebate debit card for $101. Shame on you lens.com. Your rebate requirements are ridiculous.
Ordering contact lenses from Lens.com was very easy and quick. I also appreciated that my order arrived on time as expected.
Thank you for the great service.
The automatic refill of contacts is awesome. I can save a little bit of money and never have to worry about running out of them again.
I've been a customer for years and I've never experienced the wait time that I did this time. And why isn't tracking info provided?
I would have purchased my lenses at another sure if i had been aware the price showing was not the actual price. I have to go through a rebate process and be satisfied with a visa gift card?
No thanks. First and last order.
I've bought contact lenses from other online providers, and I'll stick with Lens.com from now on. Their website is the easiest to navigate, prices comparable or lower, and delivery is always fast.
Never have an issue with Lens.com and pricing is aligned with industry. The Rebate cards are an added bonus but a little bit of a pain to apply for them and then continual follow up until they arrive. Would prefer a direct reimbursement or auto-applied discount would be better.
Ordering from Lens.com is pretty straightforward and convenient.
The lenses arrived on the scheduled date.
I find the information on the rebate offer a bit lacking so i will need to call lens.com for info.
Overall, I have had smooth ordering experiences.
Thank you!
My contacts were not in stock/readily available- li d of wish I knew that before ordering/paying. However communication was good. I'd suggest expedited shipping n when that occurs.
Fast delivery. The cost went up from$13.99 to 24.99 per box. I wasn't to happy about that but still cheaper than other companies. I will order again from Lens.com
Ordering contacts off lens.com is super easy once you have your prescription filled by your Eye Doctor. The website is easy to navigate and I received my contacts in about two weeks so definitely plan ahead so that you're not without contacts for very long.
Ordered February 6th, received Feb 21st. The lenses themselves are fine. Also I got a free lens case last time when I ordered 1 box. This time I ordered 2 and didn't get any cases. Just odd that each delivery is different.
Lens.com always seems to have the lowest prices around. Reordering contacts is easy as a click. The shipping process and delivery was quick and reliable. I would definitely recommend them to family and friends.
Got item. Not happy about the fee added to my cart at check out. Additional, fees should be disclosed prior to getting to check out screen
It took over 3 weeks to receive the order. In years past, it took about 7-10 days. Additionally, no communication regarding the order was received until a week prior to anticipated delivery. This delivery timeline information was inaccurate. The plus side was delivery of the order occurred several days prior to claimed delivery date.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members