LegalZoomReviews 1,786

I paid to have legalzoom help me with my Adult Name change. They sent me an organized packet full of papers that seemed to get me going in the right direction. When I arrived at the DC Court, they said that not a single one of the papers legalzoom sent me was valid. The information they have for DC is more than a year outdated. Not a week or a month, more than a year! What a scam. Isn't it their job at legalzoom to be on top of what forms have changed, whats 'legal', whats required...
I wouldn't trust a thing they say.

I have used Legal Zoom several times for business and personal needs. I have no complaints. You will pay triple or more to hire a lawyer.

I placed an order with legal zoom, but Iam looking forward to cancel my service. I paid for an expedited service. After a "delay" status, I decided to call myself to the county and the state and they have no information about my case. This company provides service online, if you want a person talking to you through a YouTube video... This is for you. If you need legal advice go to a lawyer. This is not a good service. I feel like going blind with this company, not happy at all

FRAUD ALERT. DO NOT USE LEGALZOOM! I needed to file a "DBA" on a fairly quick basis - thought I would do it through LegalZoom as I see their ads everywhere. Total bait and switch - they added services onto my account and sent me documents to sign via UPS "next day", claiming I ordered these services! I did not! They harassed me with phone calls trying to RUSH me into signing these documents, saying they were required when filing a DBA, at an extra cost! THEY ARE NOT! Do not USE LegalZoom for anything! The ONLY reason I paid them anything was because two months after purchasing my DBA from them, they FINALLY filed it - and I am now in a position where I cannot wait to do it myself. Do your research, look at others' reviews on various websites. Type a search into Google for Legalzoom Bait and Switch and see what you come up with! My Tax accountant told me he wished that I had called him first, he would have done the work for me for FREE! I was in a rush, I didn't take the time to do it right, and I paid the price in the end.

I used Legal Zoom to set up an LLC and to let me know what other licenses I needed to apply for to set up my business in California. We did all the paperwork and it was submitted to the state, but apparently we made an error on the application online (although I'm not sure of this because once it was submitted, I couldn't access the application to look at it), so the wrong name was attached to the LLC. I called Legal Zoom, and changed the name to the correct one. Apparently from there they need to submit the change, and then let you know they submitted the change, then let you know they need to charge you the whole amount over again to resubmit. This was after waiting on the phone for 45 minutes on two separate occasions. After much waiting and discussing, I spoke with a supervisor, Kristopher, who said we'd only be charged the state's processing fee, since our application appeared to imply we wanted the name we actually desired for the LLC. Kris apologized, and was very nice about it. He gave me his direct line and said I could call him anytime if I didn't hear anything and he'd get right back to me. I called him no less than 6 times and left messages and he never called me back. So, I had to get on the phone and wait 45 minutes again, to speak with an agent. Supposedly the company has decided we don't owe Legal Zoom any additional money for the reprocessing, so it's going to be resubmitted. On this phone call I was told to expect an email instructing me to sign the new papers within 2-3 days. That has never arrived so once again, I'm waiting on hold for going on 15 minutes now. This service is terrible! In summary, long wait times on phone, no follow through, no personalized service, and they are more than happy to take more money, so be careful!

Left hand doesn't know what right hand is doing. They are sending emails stating that they have attempted to contact many times, however no phone calls have been received. When you call them you have to wait for at least 30 minutes listening music and hearing polite message about their friendly agents. Very poor service.

I recently ordered the LLC package, the information regarding my purchase is not showing up under my profile. In fact, it's treating me as if I have no prior purchases. I contacted customer service 4 days ago, despite promising a 24 hour turnaround, I've not received any feedback... NOTHING! No email, no phone call, no nothing! I did receive a call from a Los Angeles number, but when I said "Hello", I heard a "hello" several times and then he hung up. I paid an installment of $169.00 and the way I feel, they can keep it, I'll cut my losses there... rather than spend $500 to be frustrated. One of the most important business principles that I've read is the idea of "delivering what your business promises". Advertising is CLEARLY the reason why this company ranks so high, because the customer service is very, very poor and that is a companies first line of customer contact. I would never recommend this service to anyone.

After my first review of Legal Zoom. Someone responded on this site that they would like to make things right and for me to contact them. But they did not leave a phone # or a name. They left the email *******@legalzoom.com - I sent an email to them, a week ago, with my name and cell phone # and VOILA! No response to my email. Why did I expect that someone was actually going to contact me. They do a good job of taking your money. I should have done this on my own, I thought it would make it easy to hand it over to someone that can do this faster. I started this process in December, I still don't have any confirmation that my DBA is complete.

I think they respond to all bad reviews and provide the contact email *******@legalzoom.com to make it look like they are here to help. But emails to that address go nowhere and get no response.

You are better of doing things yourself or finding an attorney locally to do this for you.

My Divorce papers were completed incorrectly and were sent back by the courthouse with a detailed list of inaccuracies. I asked legal zoom to re-do the papers. They did. The court found more errors so I combed thru them, redid them again and swung by legal aid to double check. They found more errors and some forms needed I didn't even receive from legal zoom at all. The only way legal aid would help me is if I promised to post this and ask for a full refund. They see legalzoom errors all the time and gate having to correct their work. Apparently, courts and clerks are all different and you need expertise on the inside to know exactly what to file and how to do it. Even the copies and paper clips have to in the right order and placement. I don't fault legal zoom entirely. How are they supposed to know every nuance of each court and clerk? I do think it's misleading to ask for $299 to complete paperwork that ultimately won't be done correctly. As promised, I asked for a refund via email but was told I'd have to call customer service. I've been on hold a very long time and I'm bidding my time by writing this review. If I get the refund I will donate it to legal aid.

Zero Star Rating, Trademark: Misleading website appears you will get the trademark application with the Comprehensive search. No, that is another $444. I could not find the answer to this on their website and had to call and had to hold over 20 minutes to speak to a person. I got the application to sign, but they did not change my email address as previously requested (email). I sent by email per their request with 2 brief succinct issues. They answered 1 and ignored 1 (my email address change). I have sent 4 request by email asking them to change my email address on the application-still nothing. I got an email reply saying they will contact me within 1 business day. It has now been 3 bus. Days. I sat on hold for 31 minutes to speak to a person before I gave up. Their service is so bad the answering machine says you can leave your # on the machine and they will call you back. (that was about 30 minutes ago) Also bad website design, can not get to the application thru the website, only by the email they sent me.

I ordered to register my trademark with Legal zoom. They didn't file my application correctly. They didn't include the translation of the trade mark. Due to the incorrect filing my application is pending and I have to submit translation and pay additional $50 fee to the USPTO. When I called Legal zoom to resolve this issue I was told that "they are not lowers and not responsible for the CORRECT filing of the application. They can't guarantee that they collected all necessary information from the client to file an application correctly."
So, they are charging a fee to provide service which they don't know how to provide. Stay away and go to professionals!

Not happy at all with the service I am receiving from Legalzoom. They promise to do something by a certain date but never follow through. They do not even bother to tell you that it will be late. You can set up an account on their website to follow the progress of your order. Unfortunately the website doesn't get updated. I really don't understand why companies do business this way. I guess that is one reason companies don't stay in business beery long.

I was incorporated in 2009 for a fee of $936.41 by Legal Zoom. I paid for Legal Zoom to be my RA for the past 4 years, another $159.00 each year. This year my credit card that I used to originally make the purchase was charged another $936.41 without my authorization. I have since been in touch with both the credit card company and Legal Zoom. The credit card company is investigating and the supervisor at Legal Zoom is telling me in fact my card should not have been charged without my knowledge. If my card is not credited I am seeking legal council about my next steps, and it is not with Legal Zoom.

I too would award LegalZoom a zero or better yet a below zero rating if possible. I thought it would be easier to have them handle my LLC, however it turned into a nightmare. They made themselves the Registered Agent even after I explicitly told them NO! On top of that they wanted more money to change the Registered Agent! This may not meet the legal definition of extortion, but it sure meets the man-on-the-street's definition.

Don't get duped by Legal Zoom. After completing the initial input for a Last Will I was directed to a page to select either the basic package or a comprehensive package. The comprehensive package included a checked block for unlimited revisions. It also included a DISTINCT separate checked block for a $14.99 a month plan (first 30 days free, cancel anytime) giving you access to a legal rep. I called and spoke to one of their representatives to inquire if the benefit of unlimited revisions was separate from the $14.99 a month plan as is clearly the implication on their website. After much obviating I learned to my dismay that these items are inextricably linked. I find this approach deceitful and purposely misleading. I will not use their service because of it and I will be sure to mention to misleading approach Legal Zoom uses to all my friends and acquaintances at each opportunity in the future in the hope that I can prevent them from being duped.