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LegalZoom

2.9

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LegalZoom Reviews Summary

LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
284
value
270
shipping
146
returns
159
quality
240

We monitor reviews for authenticity

New York
1 review
1 helpful vote
Follow Dorothy F.
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The process was step by step and supplied very good support for questions. Glad to now be a business owner.

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Congrats Dorothy, glad we could help!

Louisiana
2 reviews
0 helpful votes
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Provide educational services, INC
October 17, 2015

A retired educator appreciating the value of knowledge has a dream. Legal Zoom is helping me to legally go forward with the dream. There is much, much more to do. With Legal Zoom, I have a lessening fear.

GOOD LUCK TO ALL

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Patricia, thanks so much for your kind words and allowing us to help with your journey.

District of Columbia
1 review
1 helpful vote
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Your Staff
October 17, 2015

As a former customer, It was disappointing in viewing your adds, not see any minority attorneys. High profile companies like yours that obtain their income from a cross section of America should have an integrated staff. Considering, your celebrity status was a result of helping to defend OJ.

Date of experience: October 17, 2015
Maryland
1 review
0 helpful votes
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All papers were provided and the job was done in a timely operation. Outstanding and I would give it a five Star rating.

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks Charles, glad we could help!

Oregon
1 review
0 helpful votes
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Wonderful Choice!
October 17, 2015

LegalZoom set up my business perfectly! I had no idea what licenses and permits would be necessary or where to start. Fortunately, LegalZoom provided all of the information that I needed and proceeded to set things up! Now, I'm in business!

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you Gloria, so glad we could help you!

Minnesota
1 review
0 helpful votes
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Innovative product offering
October 17, 2015

I wanted to start a "casual" Small business and just really wanted a little help with some questions from lawyers. They offered unlimited 30 minute consultation for a month. That was all I really needed to get my LLC for a small side business that I swatted to start. Great price and amazing value. I would have rather had something like 4 30 minute seasons in 3 months because I did need a little more help after that month but I was happy what service I did have as it resolve 95% of my questions.

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Amanda, I am glad to hear we could help. We are happy to assist you with setting up a legal plan subscription where you can receive additional consultations on new legal matters. If interested, please feel free to contact us via [email protected].

Colorado
1 review
0 helpful votes
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My last Ill and Tesstament
October 17, 2015

Legal zoom.com did a lovely bit of work creating my Will for me. So far everything seem to be going as planned, and I hopefully won't have to use it for several decades to come. Meanwhile, it just sits lounging in my (future) Executor's safe deposit box. "I personally have never killed a man, but I have read may an obituary with great satisfaction." Mark Twain. J. P., JD.

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks John, glad we could help!

New York
1 review
0 helpful votes
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Great Value
October 17, 2015

I think LegalZoom is a great service considering what you pay for an annual membership to have access to legal advice. They've come through for me many times when I needed information quickly. At times I was able to schedule a call with an attorney one the same day. For a small business owner, this is highly important because there's usually little time to wait when someone is breathing down your neck for answers.

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you so much Stacey, we really appreciate your kind words!

North Carolina
1 review
0 helpful votes
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S corp setup
October 17, 2015

MY EXPERIENCE WAS EXCELLANT IT WAS VERY EASY AND THE PRICE IS GREAT. I WOULD RECOMMEND LEGALZOOM FOR ANY LEGAL MATTERS THEY HANDLE.

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you very much for your kind words Jerry!

New Jersey
1 review
1 helpful vote
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Condescending lawyer
October 17, 2015

I would actually give the staff four stars but the actual attorney I had to deal with was rude and condescending.
He treats my concerns and questions as if I were an idiot and that I was bothering him. I had to consult am attorney twice and wanted to choose another one but there was so little availability that I had to use the previous one and found had the same experience!

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Edward, I am sorry to hear about your experience with a plan Attorney. We are constantly striving to ensure the satisfaction of each customer, and it seems we fell short of that goal in this situation. It is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please contact us via [email protected]

Ohio
1 review
0 helpful votes
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Great Zoom
October 17, 2015

I like LegalZoom very much, although when they "farmed out" a deed search to GoDeeds, they both forgot about me and didn't contact me for a month - I had to call them to see what was taking so long. (GoDeeds said they had sent me an email, but I never got it - LegalZoom never checked on it either.) The only other thing about LegalZoom is that it is next to impossible to speak to someone without waiting for a rather long period of time. You can leave your number for a callback, but, again, it may take a very long time to get the callback. Wish they would hire a couple more clerks to take customer calls!
I would, however, recommend LegalZoom to everyone. The final product looks very good.

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Owen, we appreciate you as a customer and very much value your feedback. Please feel free to contact us with any questions or concerns via [email protected].

Pennsylvania
2 reviews
0 helpful votes
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Zoomed right passed me!
October 17, 2015

I did a dba thru zoom, it was a slow process on my states portion of it, but i got the upgraded package and i dont even know what i got, im clueless, im in business now but i dont even know what legalzoom did or is going to do for me? Seems like they dropped the ball to me!

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Richard, we are happy to discuss and explain your DBA package details. Feel free to reach out to us via [email protected].

Pennsylvania
1 review
0 helpful votes
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Great service
October 17, 2015

I needed an extra legal document paper, and Legal Zoom was there for me.

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you David, glad we could help. Please don't hesitate to contact us for your future needs.

Florida
4 reviews
0 helpful votes
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Could not be better!
October 17, 2015

Easy pages to download, logically organized, totally workable to fill in the spaces and print out.
THANKS!

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks Joan, glad we could help!

Massachusetts
1 review
0 helpful votes
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Great service
October 17, 2015

Quick and easy way to get your financial wishes done without hassle!

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you Mario, glad we could help!

New Mexico
2 reviews
0 helpful votes
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Assorted legal problems
October 17, 2015

I have used Legalzoom on and off for quite some time. What LZ does best for me: provide quick hits of info at times when I may be under stress—viz, my father recently passed on and a helpful chat with a local (okay, same state) lawyer about Family Trust law was very useful.

What it does worse: I used LZ to set up my LLC. Serious mistake. I should have used a local lawyer who knew local law and who could tell me what to expect. The online experience was simply not good enough. For example, I am still trying to figure out exactly what kind of LLC I am. Single owner? Partnership? I have asked and no one can explain.

Date of experience: October 16, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Michael, sorry to hear about your LLC experience. Typically the information you are looking for is listed in your LLC operating agreement. We are happy to research your situation & try to make things right. Please feel free to contact us via [email protected].

California
1 review
0 helpful votes
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Delivered the goods.
October 17, 2015

I needed a Power of Attorney and got it exactly the way I wanted, also medical Power, exactly the way7 I wanted. Quickly, efficiently and at reasonably. I wish all my transactions were this good.

Date of experience: October 16, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks Robert, so glad we could help with your needs!

Vermont
2 reviews
0 helpful votes
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GREAT PLACE TO GET LEGAL WORK DONE.
October 17, 2015

OUTSTANDING MATERIAL AND PROCESS TO PUT TOGETHER WILLS, POA AND LIVING WILLS. WE USED AN ATTORNEY CONSULTATION, AND WE WERE VERY PLEASED AND IMPRESSED WITH THE LAWYER. THE WHOLE EXPERIENCE WAS GREAT AND PAINLESS, WE WOULD CERTAINLY RECOMMEND USING LEGAL ZOOM. QUALITY, FAST, FRIENDLY AND PROFESSIONAL SERVICE AT A GREAT PRICE.

Date of experience: October 16, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you Robert, glad we could help!

Michigan
1 review
1 helpful vote
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Its all legal
October 17, 2015

I tried legalzoom! And so far its one of the best programs anyone could get into. It dose everything that its stated. It will protect you and your credit. I'm so glad that i am a member of legalZoom. It will do everything to help you in a Fraud situation.

Date of experience: October 16, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you so much Joseph. We really appreciate you and your kind words!

California
4 reviews
1 helpful vote
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Quick and Easy
October 17, 2015

I made my Will on Legal Zoom and it was a fairly painless transaction. I highly recommend Legal Zoom for doing basic wills and Power of Attorney documents.

Date of experience: October 16, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks for your recommendation Daniel. We appreciate you and your business!

From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.


legalzoom.com
Founded in 2001
Mountain View, CA