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LegalZoom

2.9

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LegalZoom Reviews Summary

LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
284
value
270
shipping
146
returns
159
quality
240

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Best experience ever
October 23, 2015

Legalzoom is awesome sauce made my business formation as easy as possible.
The team took care of every need my business required as well informed me on the next steps to starting a new business and great contact info for other entity's that can help with my business.
I will most certainly inform anyone trying to start a business to go with the
Legalzoom team they will not regret it in any way...

Thank you Legalzoom for all your help.

Shane Sandoval,

Date of experience: October 22, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks so much Shane. We think you are pretty awesome too!

California
1 review
1 helpful vote
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Great company
October 21, 2015

I've really enjoyed the professional manner in which we where treated. Highly recommend

Date of experience: October 21, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks for your kind words Bernadette, so glad we could help!

Alabama
1 review
1 helpful vote
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Wouldn't go this way again...
October 21, 2015

The main problem with LegalZoom in this case is their initial search was sloppy and misleading. The Trademark Office found many instances in THEIR search that were not reported by LegalZoom for the same words I was using for requesting a trademark.

When LegalZoom did my Copyright on a manual, all went well.

For a Registered Trademark, I think I'd actually hire an attorney outright. This type of thing is much more involved than I had considered. I will not continue to pursue the Registered Trademark, but I feel like it would have been a better experience face to face with a knowledgeable attorney.

Date of experience: October 21, 2015
LegalZoom S. — LegalZoom Rep
over a year old

We do our best to make sure every customer is happy. We’d like to learn more about how we could have improved your experience with us or if you just wanted share exactly what happened so we can do a better job for other customers in the future, please feel free to contact us via [email protected].

New Jersey
1 review
2 helpful votes
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What happened?
October 21, 2015

I have had a glitch in getting copyright protection for 3 songs. Apparently the application did not list me as author of the " music". I submitted materials that clearly specified myself as author of lyrics and music. I have responded by phone for two days now and have had no response from LZ to correct the situation. I payed a lot of money to LZ to avoid rookie moves. I might suggest to others to save over $100.00 per song and go directly to COPYRIGHT OFFICE MYSELF. I NOT A HAPPY CAMPR

Date of experience: October 21, 2015
LegalZoom S. — LegalZoom Rep
over a year old

We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. We are very sorry that you haven’t experienced us at our best and we would like an opportunity to help with a resolution. Please feel free to contact us directly via [email protected]. We look forward to hearing from you and making this situation better!

Kentucky
1 review
0 helpful votes
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Heather's performance
October 20, 2015

Heather is very knowledgable with all of the questions I had for her. Very prompt to reply with the answers that I needed.

Date of experience: October 20, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks John, glad we could help!

New Mexico
1 review
1 helpful vote
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Tension relief
October 20, 2015

I had been caring for an elderly friend with cancer and other issues for some time. During this period it became necessary to obtain authorization for health care and financial matters along with final arrangements and a Will. I am 78 years old and he was 70. Both on fixed income. We were extremely pleased with the service and follow-up service once we contacted Legal Zoom. My friend died two weeks ago. I am so glad that we had the proper documentation at the appropriate time. Now as we go to probate I feel confident that Legal Zoom will be there to help.

Date of experience: October 20, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Richard, so glad we could help you. We really appreciate you!

New York
1 review
1 helpful vote
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The lawyer I spoke with was informative, easy to talk to, and most of all very patient with me and my questions. She made sure that by the time our conversation ended that I felt satisfied and enpowered. Thank you for your compassion

Date of experience: October 20, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Abdon, thanks so much for your kind words and for being a valued customer!

Pennsylvania
1 review
2 helpful votes
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Evaluate Legal Zoom
October 19, 2015

This is a perfect example of what is wrong. No one in Legal Zoom has any idea what is going on. I have sent about 6 complaints and no one even knows or cares what time it is, or what day it is, or what is failing. "Just keep sending E-mails"

Date of experience: October 19, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Thomas, I would like to extend my sincerest apology in regards to your less than great experience with LegalZoom. I would like an opportunity to try and make things right. Please email your order information & concerns directly to [email protected]. I look forward to hearing from you.

New Mexico
1 review
1 helpful vote
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Easy and Experienced
October 19, 2015

I wanted to update my existing will and be sure my "house was in order" so after checking around I decided to try LegalZoom. I was very happy with price, experienced lawyers, and the professional manner that LegalZoom provided. I would recommend (and have) to anyone who needs this service.

Date of experience: October 19, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you so much for choosing LegalZoom. We appreciate you as our customer!

Texas
1 review
1 helpful vote
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Great job, LegalZoom!
October 20, 2015

LegalZoom provides me great services, and I appreciate it!

Date of experience: October 19, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks Travis, glad we could help!

New Jersey
1 review
1 helpful vote
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5 starts (Excellent)
October 19, 2015

I have excellent experience dealing with LegalZoom. LegalZoom helps me all the way whenever I needed.

Thanks a lot
Best Wishes

Naseem A Khan

Date of experience: October 19, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks Naseem, much appreciated!

Colorado
1 review
1 helpful vote
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Company Formations
October 20, 2015

I have formed several companies with LegalZoom and each time it has been a very easy experience.

Date of experience: October 19, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for being a valued customer Karen. We really appreciate your business!

Virginia
1 review
1 helpful vote
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Last Will and POA
October 19, 2015

This site is really unique, it lets u set up any papers u want with a low cost. Im glad I was able to have these papers drawn up by an attorney. I really like this site, mainly because its done in the privacy of your home, not in an attoneys office. Papers were done in about 2 wks, fast and efficient.

Date of experience: October 19, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Karen, glad we could help you. Thanks so much for being a valued customer!

Pennsylvania
1 review
3 helpful votes
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Ended up with a nightmare situation
October 19, 2015

Initially I would have given LegalZoom a top notch rating. The process starting from the online application to completion was pretty user friendly. I was, however, on a tight time frame to obtain our LLC due to the closing on a property. I chose our name and was required to supply a "back up" name in case the first was not available. In a phone conversation a few days before our closing I was lead to believe we were all set for the chosen name. We went to closing and finalized the transaction. A couple weeks later the express package from Legal Zoom arrived and we were shocked to find that our chosen name was NOT transacted and the secondary one was used. We subsequently had to have another closing with the bank, another closing with the title company, new contracts, deeds... a complete nightmare for all involved. I might also add that we are multiple business owners and not new to the business world!
A business service in Harrisburg, PA helped us out of the mess by obtaining a name for us very close to our first choice. They offered us feedback that they see all kinds of issues with companies like LegalZoom and often have to fix their messes. We won't be doing this again.

Date of experience: October 19, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Harry, we do our best to make sure every customer is happy and it seems we may have fallen short of that goal in this situation. We’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened so we can do a better job for other customers in the future. Please feel free to contact me at your convenience via [email protected]. I look forward to hearing how we can make this right.

Virginia
1 review
0 helpful votes
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NO TITLE
October 18, 2015

Using LegalZoom I created for my dear friend, several documents she needed, including her Will, Living Trust, and Powers of Attorney for Health Care and Asset Management. In addition, using GODeeds via LegalZoom I was able to remove her deceased husband from the title to their property and place the title in my friend's name only.
I was very satisfied with LegalZoom as these documents were created. I was dissatisfied with GODeeds. The person assigned to me to remove my friend's deceased husband's name from the property title and place the title in my friend's name only in her living trust was incompetent in my experience and caused me a lot of frustration.

Date of experience: October 18, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Hi Clay, glad to hear we were able to help you and I am very sorry about any frustration caused during your process.

Florida
1 review
1 helpful vote
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Great customer service.
October 18, 2015

Got the information I was needing, and several referral attorneys in my local area to contact as well. Response time was up to the 48th hour advised, which drove me nuts, but in the end it was just what I needed. ADVICE!

Date of experience: October 18, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Glad we could help Ginger!

Tennessee
1 review
2 helpful votes
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FIVE
October 18, 2015

We wanted to start our company but wasn't sure how to get started. LegalZoom helped us with everything we need and is keeping us up to date on thing we need in the future.
I would recommend LegalZoom to all new companies getting started.

Date of experience: October 18, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for your kind words Kathy, glad we could help!

Virginia
1 review
1 helpful vote
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Legal paperwork made easy!
October 18, 2015

We needed to change the ownership name on the deed for a piece of property, LZ made it easy and kept us up to date on what was happening and what the next step would be.

Date of experience: October 18, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks Samuel, glad we could help!

Massachusetts
1 review
1 helpful vote
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Finally have a will
October 18, 2015

It was really easy... just had to follow instructions. It's a relief to know that my wishes are in black & white so everyone knows what to do.

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks Sarah, glad we could help!

Illinois
1 review
1 helpful vote
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It was very easy to make out my own will via the instructions I received for each line of importance to me. What is the old saying, " if I can do it, anyone can do it ".

Date of experience: October 17, 2015
LegalZoom S. — LegalZoom Rep
over a year old

Thanks Gregory, glad we could help!

From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.


legalzoom.com
Founded in 2001
Mountain View, CA