LegalZoomReviews 1,786

It is very hard to navigate the phone system (not one option ever mentions s-corps). Once I get someone and give them my info, it's like this is their first day and they have never heard any of my questions. Documents were missing from my package, according to the rep on the phone, but she couldn't provide a list of everything I was supposed to have so we could confirm that nothing else was missing. She asked me to hold, left me for over 11 minutes, and said it was because her system was down? She could have the courtesy to come back at least once during the 11 minutes to tell me so? Such a bad experience but now I am stuck with you so too bad for me I guess

I gave my order to dissolve a corporation, they did not help me at all in spite of constant follow up. They are just not bothered. Also, their one of the accounts representative Christilyn Burgos did not want to listen to me and directed the return of my money in the amount of $198.95 my closed credit card account. Now they are telling me it is my responsibility to get money from the credit card company and they just don't help me at all.

Date: 27th June 2016

First of all thank you Sitejabber for proving the platform to express our problems and concern.
After posting my review on this website, Legalzoom got into action and got my money back. Chyna smith, Social Media manager at Legalzoom was exceptionally helpful in getting my money back, She was very helpful and kept me informed about the progress of my case.

WOW! I am very impressed with LEGAL ZOOM! I received exceptional customer service from Legal Zoom consultant, Kris Wyatt-who was professionally knowledgeable and trained to be able to guide me through my questions and my needs. Although I originally called for assistance with business matters, I now realize that Legal Zoom offers me superior assistance and consultation also for real estate, wills, patents/copyrights/trademarks, and more! Thankyou-Thankyou!

Joined with the business membership... approx $200... knowing I'd likely have both personal and business questions.

First I Was more than a little disappointed that you have to wait for an appointment, and didn't have the option... as I do on Justanswer... to submit a detailed question by text on a webform and get a written answer.

My first experience was good, asking an accounting/tax question thru the connected 1800accounting.
Answer was clear, precise. The guy was knowledgeable and helpful.

Second experience not so good.
I set up a contact with the lawyer with a tax and estate question.
First I noticed had little choice of lawyers... once I said my issue was in the state of Oregon, only one.
Second, noticed I had to choose an appointment much further out in the future then I liked, more than a week, and at a time of day inconvenient for me.

Then when he did contact me he said that my question requires a specialist. That he could not answer. Or Would not. It was actually a simple straightforward estate tax question... that probably with a bit of research... IMO in less that the 30 minutes of consult time I was entitled to... One I believe any lawyer or any careful Google searcher could answer within that 30 minutes. Instead he gave me a list of other lawyers I could contact. But I would be charged their normal hourly rates, -25% discount for being a legalzoom member. That would have been a budget breaker for me. And defeat the purpose I joined LegalZoom for.

Based on my experience with the legal question I would say JustAnswer is more useful. Much faster, often within an hour, and you get a written response, with option of talking on phone.

One advantage of legalzoom. One reason I tried... is... unlike JustAnswer... if talking with a lawyer, not an accountant... your communications are protected by lawyer-client confidentiality laws. Not so at JustAnswer when communicating with lawyers there.

Jacqui has helped me understand the procedure very well. I am going to place the order now and in the future.

This company has charged my bank card for 2 months in a row and I DO NOT HAVE AN ACCOUNT WITH THEM! I NEVER AUTHORIZED THEM TO CHARGE MY ACCOUNT... WHEN I CALLED I WAS TOLD I NEED AN ACCOUNT NUMBER EVEN THOUGH I HAVE NEVER HAD AN ACCOUNT WITH THEM, SO ONE DOES NOT EXIST AND THE $#*! I TALKED TO GOT VERY LOUD TALKING OVER ME SO I NOW HAVE TO CLOSE MY BANK ACCOUNT AND OPEN A NEW ONE AS ACCORDING TO THE $#*! ON THE PHONE THEY ARE GOING TO CONTINUE CHARGING MY CARD FOR AN ACCOUNT I NEVER ESTABLISHED... NO ORDER # TO ENTER BELOW AS I NEVER ORDERED A DAMN THING OR EVEN HEARD OF THIS CROOKED $#*! COMPANY! I CAN BE REACHED AT *******271.