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LegalZoom

2.9

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LegalZoom Reviews Summary

LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
284
value
270
shipping
146
returns
159
quality
240

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Business Owner
March 23, 2024

My rep was very helpful and excited for me to have started by own business. I am glad I chose LegalZoom for this type of services.

Date of experience: March 13, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We love hearing feedback like this, Alfredo. We wish you much success with your small business.

California
1 review
0 helpful votes
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I was blessed to have one of the most kindest, patient, professional agents ever, I wasn't sure about the category of services I needed straight away once I said what I needed the agent knew right away walk me thru the process, I was excited, thankful for the help I received, the agent made my business experience pleasurable, my goal was accomplished
Thank you!

Date of experience: March 13, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We are grateful for you taking a moment to share your experience, Jackie.

North Carolina
1 review
0 helpful votes
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Excellent Professionalism
March 23, 2024

Wendy were very knowledgeable of the services that Legal Zoom provides and were very helpful when answering any questions that I asked.

Date of experience: March 13, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We appreciate you, William, for taking the time to share your experience with Wendy.

Florida
1 review
0 helpful votes
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Very good service!
March 23, 2024

I had a wonderful experience. They were very informative.

Date of experience: March 13, 2024
LegalZoom .. — LegalZoom Rep
over a year old

Thank you so much for sharing, Lyndon!

Florida
1 review
0 helpful votes
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Great experience
March 23, 2024

He was very helpful and understanding about my business needs, and also answered all my questions. I was very happy with how attractive and straightforward he was about all the information I needed with out sounding like he wanted to make sale.very happy with my agent experience thank you legal zoom

Date of experience: March 13, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We thank you for taking time out to share your experience, Jenny.

Arizona
1 review
0 helpful votes
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It was necessary for me to follow up with LegalZoom regarding the LLC I had set up in 2022 and the requirement for LegalZoom to file another Registered Agent with the California. The agent I spoke with was very helpful and knowledgeable about what needed to be done to clear any deficiency. I am satisfied with the assistance I received and knowing that all will be in order within 72 hours at maximum.

Date of experience: March 12, 2024
LegalZoom .. — LegalZoom Rep
over a year old

Thank you so much for sharing your experience, Patricia!

Illinois
1 review
0 helpful votes
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Reliable Service
March 22, 2024

After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.

Date of experience: March 12, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We truly appreciate your feedback, Robert.

Massachusetts
1 review
0 helpful votes
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The agent was very professional
March 22, 2024

The agent was very professional and helpful understanding my needs

Date of experience: March 12, 2024
LegalZoom .. — LegalZoom Rep
over a year old

Thank you for your feedback, Jerry!

Illinois
1 review
0 helpful votes
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Michelle deserves a Raise
March 22, 2024

Michelle was extremely helpful with the answers that I was looking for. I am in the beginning process of my businesses and she provided me with enough knowledge where I feel even more comfortable with going forth. She deserves a raise

Date of experience: March 12, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We know Michelle will love this feedback as much as we do. Thank you for sharing, Tameca!

Georgia
1 review
0 helpful votes
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Great service!
March 22, 2024

I have been using LegalZoom for two years, and I could not ask for a more simple and easy company to work with! They are very informative and very professional. Also, every person I have ever spoken with, has been so courteous and nice to me, and does not hesitate to explain to me the things that I need to know. I would highly encourage using legal zoom.

Date of experience: March 12, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We appreciate you for continuing to allow us to be there for you and for sharing your experience, Jamie.

Utah
1 review
0 helpful votes
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Amazing customer service
March 22, 2024

Caring and understanding and how I was treated, Georgina was simply amazing and wanted the best option possible for me. Great customer service and excellent on how much she knew on the options that was available to me, and the best choice based on what I needed. Kudos to her

Date of experience: March 11, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We know Georgina, we appreciate this feedback just as much as we do. Thank.you, Alex, for sharing!

Georgia
1 review
0 helpful votes
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Awesome!
March 22, 2024

Legal Zoom is helping me get my business started the right way!

Date of experience: March 11, 2024
LegalZoom .. — LegalZoom Rep
over a year old

Thank you for allowing us to be there for you, Travis. We wish you much success with your small business.

California
1 review
0 helpful votes
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Business grants
March 21, 2024

Nicole was very professional and very pleasant to talk to. I hope she is valued within the company and promoted quickly, the world needs hard workers like this!

Date of experience: March 11, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We love a personal shout-out. Thanks for sharing, Jonathan!

Texas
1 review
0 helpful votes
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Perfectly done
March 21, 2024

The sales associate was very professional and kind! Very nice and understood my needs. Top notch help and I can't stress on how nice and kind they were!

Date of experience: March 11, 2024
LegalZoom .. — LegalZoom Rep
over a year old

Thank you, Jason, this is wonderful feedback!

Ohio
1 review
0 helpful votes
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Agent for the entity
March 10, 2024

It was simply made very easy for me to understand and answered my questions about what I needed to do at this point.

Date of experience: March 10, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We love to hear this, Keith! We appreciate you for sharing.

New York
1 review
0 helpful votes
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Smoth and easy process
March 9, 2024

My husband wanted to open an LLC and we didn't know where to start. I searched on Google and this company came across. We started the process but I had questions, and i started the char. Raymond was very knowledgeable and answered all of my questions. We opened the LLC yeahhh. Very happy with the service and will recommend to everyone. Thank you so much Raymond for your help.

Date of experience: March 9, 2024
LegalZoom .. — LegalZoom Rep
over a year old

Thank you, Laura, for allowing us to be a part of your journey, and for sharing your experience with Raymond.

New Jersey
1 review
0 helpful votes
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Excellent Service!
March 9, 2024

Michelle is such a pleasure to work with! She was very helpful, knowledgeable, attentive, helpful, patient and caring! I love Legal Zooms Services!

Date of experience: March 8, 2024
LegalZoom .. — LegalZoom Rep
over a year old

Thank you, Ayanna, for sharing your experience with Michelle.

California
1 review
0 helpful votes
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LEGAL ZOOM GETS IT DONE
March 8, 2024

Whenever I have a question, I always ask legal zoom because they always have the answers. Fast friendly and professional service every time.

Date of experience: March 7, 2024
LegalZoom .. — LegalZoom Rep
over a year old

Thank you for allowing us to be there for you, Ralph, and for sharing.

Tennessee
1 review
0 helpful votes
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She was pleasant to talk to wish everyone else was like that when I call

Date of experience: March 7, 2024
LegalZoom .. — LegalZoom Rep
over a year old

We appreciate you for sharing your experience, Lyndon!

Pennsylvania
1 review
0 helpful votes
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Good customer service
March 6, 2024

Very good conversation from beginning to end. Very professional and knowledgeable

Date of experience: March 6, 2024
LegalZoom .. — LegalZoom Rep
over a year old

Thank you for your feedback, Anthony!

From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.


legalzoom.com
Founded in 2001
Mountain View, CA