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LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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My rep was very helpful and excited for me to have started by own business. I am glad I chose LegalZoom for this type of services.
I was blessed to have one of the most kindest, patient, professional agents ever, I wasn't sure about the category of services I needed straight away once I said what I needed the agent knew right away walk me thru the process, I was excited, thankful for the help I received, the agent made my business experience pleasurable, my goal was accomplished
Thank you!
We are grateful for you taking a moment to share your experience, Jackie.
Wendy were very knowledgeable of the services that Legal Zoom provides and were very helpful when answering any questions that I asked.
We appreciate you, William, for taking the time to share your experience with Wendy.
I had a wonderful experience. They were very informative.
Thank you so much for sharing, Lyndon!
He was very helpful and understanding about my business needs, and also answered all my questions. I was very happy with how attractive and straightforward he was about all the information I needed with out sounding like he wanted to make sale.very happy with my agent experience thank you legal zoom
We thank you for taking time out to share your experience, Jenny.
It was necessary for me to follow up with LegalZoom regarding the LLC I had set up in 2022 and the requirement for LegalZoom to file another Registered Agent with the California. The agent I spoke with was very helpful and knowledgeable about what needed to be done to clear any deficiency. I am satisfied with the assistance I received and knowing that all will be in order within 72 hours at maximum.
Thank you so much for sharing your experience, Patricia!
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
We truly appreciate your feedback, Robert.
The agent was very professional and helpful understanding my needs
Thank you for your feedback, Jerry!
Michelle was extremely helpful with the answers that I was looking for. I am in the beginning process of my businesses and she provided me with enough knowledge where I feel even more comfortable with going forth. She deserves a raise
We know Michelle will love this feedback as much as we do. Thank you for sharing, Tameca!
I have been using LegalZoom for two years, and I could not ask for a more simple and easy company to work with! They are very informative and very professional. Also, every person I have ever spoken with, has been so courteous and nice to me, and does not hesitate to explain to me the things that I need to know. I would highly encourage using legal zoom.
We appreciate you for continuing to allow us to be there for you and for sharing your experience, Jamie.
Caring and understanding and how I was treated, Georgina was simply amazing and wanted the best option possible for me. Great customer service and excellent on how much she knew on the options that was available to me, and the best choice based on what I needed. Kudos to her
We know Georgina, we appreciate this feedback just as much as we do. Thank.you, Alex, for sharing!
Legal Zoom is helping me get my business started the right way!
Thank you for allowing us to be there for you, Travis. We wish you much success with your small business.
Nicole was very professional and very pleasant to talk to. I hope she is valued within the company and promoted quickly, the world needs hard workers like this!
We love a personal shout-out. Thanks for sharing, Jonathan!
The sales associate was very professional and kind! Very nice and understood my needs. Top notch help and I can't stress on how nice and kind they were!
Thank you, Jason, this is wonderful feedback!
It was simply made very easy for me to understand and answered my questions about what I needed to do at this point.
We love to hear this, Keith! We appreciate you for sharing.
My husband wanted to open an LLC and we didn't know where to start. I searched on Google and this company came across. We started the process but I had questions, and i started the char. Raymond was very knowledgeable and answered all of my questions. We opened the LLC yeahhh. Very happy with the service and will recommend to everyone. Thank you so much Raymond for your help.
Thank you, Laura, for allowing us to be a part of your journey, and for sharing your experience with Raymond.
Michelle is such a pleasure to work with! She was very helpful, knowledgeable, attentive, helpful, patient and caring! I love Legal Zooms Services!
Thank you, Ayanna, for sharing your experience with Michelle.
Whenever I have a question, I always ask legal zoom because they always have the answers. Fast friendly and professional service every time.
Thank you for allowing us to be there for you, Ralph, and for sharing.
Very good conversation from beginning to end. Very professional and knowledgeable
Thank you for your feedback, Anthony!
Answer: Hi Kayla, please confirm what type of application you're referring to. Feel free to contact us directly via [email protected].
Answer: Hi Rebekah, we have a partner that can assist with preparing your license applications but we do not apply for the licenses directly. However, our partner can help for additional costs of their services.
Answer: Hi Tarja, LegalZoom does not currently assist with small claims filings but we do offer a personal legal plan where you can consult with an independent attorney. For more information, call us at 1-877-818-8787.
Answer: Feel free to visit our website www.legalzoom.com. We've been in business over 15 years and assist many customers with their personal & legal needs.
Answer: Hi Gloria, yes we can help you. Call us directly at 1-800-773-0888.
Answer: Hi Cindy, the package fees listed are for the petitioner placing the order with LegalZoom. These fees do not include the court filing fee. Please call us at 1-800-773-0888 for more information.
Answer: Hi Tonya, we're sorry but we are unclear of your question regarding "membership fees". Please send further details to us directly via [email protected].
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.


We love hearing feedback like this, Alfredo. We wish you much success with your small business.