On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This form walked you through completing the form. It was very simple to complete, but allowed you to be as detailed as you needed which other on-line forms did not. I definitely recommend to others!
I only needed this service to make a W-9. It did it well. While I would like the text formatting alignment to be a bit more useful, I found the document worth filling out.
Thank you for your feedback. We’re glad the W-9 met your needs and appreciate your suggestion regarding formatting alignment.
I signed up for the trial membership to get a rental lease. It was quick and customizable. I ended up cancelling the membership right after. I wish there was an option to just pay for documents as needed. Other than that, the site was really easy to use.
Thank you for your feedback. We’re glad the lease was quick, customizable, and easy to use, and we appreciate your suggestion about pay-per-document options.
I tried the free membership but I couldn't do anything to see if it worked for my company so now im going to find what I need somewhere else
Thank you for your feedback. We’re sorry to hear the trial didn’t meet your expectations. If you’d like to share what you were trying to accomplish, we’d be happy to clarify how the platform works or see if we can assist.
The website is easy and fast to use. You can fill in the blanks then print which looks more professional than printing then filling in the blanks. It helped me with what I needed
Thank you for your feedback. We’re glad to hear the website was easy and fast to use, and that the finished document looked professional and met your needs.
I was searching for needed information to conduct a title transfer. It was very helpful to see what is needed. This transfer will not take place for several months and I don't have exact information yet to complete all information required. I'm anticipating using your web site when actual transfer will be ready to complete. Thank you for assisting me in what is required to proceed when ready to make actual transfer.
Thank you for your thoughtful feedback. We’re glad the information was helpful as you prepare for the title transfer. Whenever you’re ready to complete it, we’ll be here to assist. We appreciate you considering our website and look forward to helping you when the time comes.
I would not recommend this to anyone because it says online free documents and then you fill out the whole document. Guess what then they make you pay for it then you gotta redo the document again then you gotta cancel your subscription. It's bull$#*!. Company sucks.
Thank you for sharing your feedback. We’re sorry to hear that your experience was frustrating.
Our platform allows users to create documents during the trial period, with subscription details disclosed at checkout before any payment is processed. We understand that expectations around “free” documents can sometimes lead to confusion, and we appreciate you calling that out.
We’re continuously working to make our pricing and trial terms clearer and the overall process smoother. If you’d like us to review your account or assist further, please feel free to reach out to our support team directly.
Needed to create a contract and did within minutes and it was free. Would definitely subscribe to monthly use if I had the need to make multiple documents over time.
Thank you for your feedback. We’re glad you were able to create your contract quickly and at no cost. We appreciate you considering a subscription in the future and look forward to assisting you again if the need arises.
I selected the $0 trial period and right before I pressed the button to selected to start the trial the system automatically defaulted to another trial period selection. By the time I noticed it was already too late. I request a refund.
Thank you for your message.
We’re sorry to hear about your experience. The trial option selected at checkout is displayed for review before confirmation, and users must actively confirm their selection before the subscription begins. The system does not automatically change the selected plan without user input.
That said, we understand how frustrating this situation can be. Please provide the email address associated with your account so we can review the transaction details and determine what options may be available.
We look forward to assisting you further.
This was an EASY TO USE, IMMEDIATE way to get legal docs. I wish I had more use of it to warrant the subscription. Would be great if you could pay by the document.
Thank you for your thoughtful feedback. We’re glad to hear the platform was easy to use and helped you get your documents quickly. We appreciate your suggestion about a pay-per-document option and will take that into consideration as we continue improving our services.
I so appreciated the document that I was able to create on your site. It was simple but comprehensive enough for the rental situation. Thank you!
Thank you for your kind feedback. We’re happy to hear the document was both simple and comprehensive for your rental situation.
This is a good tool many options, if you know exactly what you need. Good to have in general, if you are able to afford the annual payment.
Thank you for your thoughtful feedback. We’re glad you found the tool useful and appreciated the range of options available.
Provides good looking end product but coupled with unstable net connection, was a misery to use. Even free 7 day trial required credit card info. Was unnecessarily cumbersome to cancel though managed to eventually
Thank you for taking the time to share your experience.
We’re glad to hear you were satisfied with the final document, though we’re sorry to learn that connectivity issues made the process frustrating. We understand how disruptive that can be.
Regarding the trial, a credit card is required to activate the 7-day trial, and clear cancellation options are available within account settings. That said, we appreciate your feedback on the cancellation experience and will continue working to make that process clearer and more straightforward.
If you ever need assistance in the future or would like to share additional details, please feel free to reach out to our support team. Your feedback helps us improve.
I love the walk-through approach to creating documents. I used it primarily for an LLC, and it was easy and smooth. The pricing is reasonable, though I imagine the periodic charges might add up over time, even those amounts are quite reasonable. I did not need any support, and worked through the creation of my main document with a friend/partner. We were able to answer all the questions, and ended up with a simple, straightforward, useable document. In sum, a very positive experience.
Thank you for sharing such detailed feedback. We’re glad to hear you enjoyed the walk-through approach and found the process smooth and easy, especially for creating your LLC document.
It’s great to know the pricing felt reasonable and that you were able to complete everything confidently without needing support. We appreciate you taking the time to share your experience and are happy to hear it was a positive one overall.
The service was great. I am a senior citizen. I was able to figure out the template. I only needed the template for one document. I had difficulty in canceling my subscription. The chat was very helpful in getting that accomplished.
Thank you for sharing your experience.
We’re glad to hear you found the service helpful and were able to complete your document using the template. We appreciate your feedback regarding the cancellation process, and we’re happy to know our chat support was able to assist you. Your comments help us continue improving the experience for all users.
Thought this was free but was a gimmick. Was only charged a dollar but had to sign up for my document then remember to cancel the subscription in 1 week or pay over 50$ per month. Advertised as free document but was not free. The document was well put together, just disappointed about the hook to get the document.
Thank you for taking the time to share your experience.
We’re glad to hear the document itself was well put together, but we’re sorry to learn that the pricing and trial structure caused frustration. Our 7-day trial allows users to access and create documents for a small initial fee, with the option to cancel anytime before the trial ends to avoid a monthly subscription. We understand, however, that this may not have been clear in your experience, and we appreciate you calling that out.
Your feedback is important to us, and we’ll continue working to make our pricing and trial terms more transparent. If you have any questions about your account or need assistance, our support team is always happy to help.
I thought it was free to create an operating agreement for my LLC and technically it is for seven days but you have to remember to cancel the subscription or you get charged $50. The portal itself was easy to use, but I only needed it for one thing, $50 a month is too much to be constantly charged every month
I had to set up an operating agreement for an LLC and this template worked great! It was very easy to use and did what I needed.
I was able to quickly get what I needed for a purchase order. The site is easy to navigate and the template creator was intuitive.
I was pleased to find user friendly templetes for creating Durable and Medical Power of Attorney documents. Providing detils was easily accomplashed and the documents were downloadable.
Thank You!
Thank you for your kind review. We’re glad to hear you found the templates user friendly and that creating and downloading your documents was easy. We truly appreciate your feedback and support.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your recommendation. We’re glad the form was easy to follow while still allowing the level of detail you needed.