Great experience. Easy to use, it walks you right thru the process. I would recommend this to anyone with documents needed quickly and professionally.
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Charles was extremely helpful, patient and knowledgeable. Although, the mistake was made by me in part, he was still patient and understanding to help assist me the best he could to get a resolution to the issue. Thank you Charles!
Hi. I used your site for some legal documents back in Feb/March. I was not aware that there was a recurring membership or fees associated with it. My card was charged for two months (that I could see on my current statement). Customer service was satisfactory. I work in customer service also. I would recommend modifying the wording of your customer satisfaction request as it may create a negative experience.
Thanks Danny for your help.
I have used Legal Templates to create a document needed to negotiate with a tenant. It was very easy and smooth. I took advantage of the free trial period to create my document and was not sure I would need any more documents. I happened to check my bank account and saw I was being charged for a 2nd month of Legal Templates because I had forgot to cancel my membership. So I canceled it today. I got an email from LT confirming my cancellation along with an email address if I needed further assistance. So I emailed them and explained I only used the service for the one document and asked if they could refund the payment currently being processed at my bank. I was surprised to get such a quick response from Danny U. Just few hours after my request approving my refund! What a breath of fresh air, most businesses say after your free trial if you didnt cancel tough luck pay us. Thank you Danny U. For understanding my situation and reacting quickly to resolve it for me! Great company I would not hesitate to recommend it to my friends. Mark E.
Thank you for taking care of my account. Your cooperation was greatly appreciated. I have no further concerns at this time.
Great and fast service. Very useful. Courteous representative and helpful. Would recommend this to anyone
I called to cancel and the rep was friendly and helpful. He asked for a review to expedite the refund. I assume my refund will come through, despite seeing some reviews to the contrary.
Great company and was able to help me right away, the representative was excellent with helping me and they have a variety of templates
I called to cancel my free trial membership because if was not what I was looking for and Benjamin in customer service was very helpful and professional. I was truely surprised how quickly and easily he handled my request. Thank you Benjamin.
Every form needed for any type of legal situations you get yourself in or just needing to put together legal forms for personal reasons, this is the best place to visit. Highly recommend LegalTemplates to anyone and Benjamin from the company can address and assist in any situation needed.
In need of a non-disclosure agreement template I joined Legaltemplates. The template was very easy to personalize to fit my need and was accomplished in less than ten minutes.
The business structure is a subscription model giving subscribers access to templates. After subscribing, I went through several months of inactivity. I even forgot I was being billed recurrently. When I remembered, I was able to close my subscription and upon request, Benjamin from the support team acted to refund a significant amount of the charges I incurred during those months of inactivity. The product is good and the support team is responsive and fair.
Thank you, Benjamin.
Adam
Good templates but emails with when off of trial would be a nice notification to get. I was told they would close my account and return payment that is pending now I am told to send an e-mail to get payment credit refund processed after I write a review.
This online store is better than most with super customer service in the chat mode. Juan helped me resolve a couple of questions and was very professional and considerate.
Overall, a great experience. The call was answered quickly and handled professionally. The rep got my account closed and processed the refund promptly and efficiently. I really appreciate the good customer service and professionalism.
There was no email reminding about the end of the free trial. There were no emails each month indicating they had charged my card. There wasn't even an initial email regarding the initiation of my account. I had used a card that I don't monitor very closely, so it took me 3 months of charges to realize I was still paying. I had even set a reminder for myself to cancel it, but since I couldn't find an email, I didn't follow up on my own reminder until I noticed the charges. On the flip side, their customer service, especially, Danny, was very good about getting my last month refunded, and obviously it was my fault I didn't cancel which is why they are getting 3 stars.
Danny U. Really fixed my issue within under 24 hours! Great customer service! I would def. Recommend Legal Templates thanks to this service I received today.
Benjamin helped me with getting a refund for a product I no longer need. He was most helpful. I called after I realized I didn't cancel my subscription before it renewed he told me he would be happy to reverse the charge for me.
Legal Templates helped me create a ground lease for a neighbor that had encroached on my property. It was easy to use and the support staff are extremely helpful!
Thank you to Charles and the team at Legal Templates for being easy to work and professional. I spoke with him today about an issue and he was able to resolve it for me very quickly. I am satisfied with today's interaction.
When we needed to cancel our membership; Benjamin in Customer Service was extremely helpful. The response time could not have been any faster!
You go on; spend a long time filling out the info; and then you have to pay to download the document. ABSOLUTE pain in the $#*! and rip-off