Great experience. Easy to use, it walks you right thru the process. I would recommend this to anyone with documents needed quickly and professionally.
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I recently used legal templates to create NDA's. I only needed them for this one-off project, so I wrote down in my calendar that I had to cancel the free trail before it was over so I would not get charged. I forgot to cancel, and noticed a charge on my card. They do not send you an email notifying that the free trial expired. I called customer service and said that I meant to cancel it before my free trial was over, and I asked if they could refund me. They did not hesitate to refund me and the process was simple. Juan processed my refund within a minute of my asking. You have to notice the charge and ask for a refund in order for it to be smooth. I was very pleased with my experience with LegalTemplates, because their product is excellent and their customer service is accommodating.
If you do not cancel your subscription right away they will charge you and never send you a receipt or email to notify you, a little bit sneaky if you ask me.
Found exactly what I needed, quick and efficiently. Excellent customer service. Process was quick and very efficient aswel. Very pleased, will definitely suggest to othe friends, anf use service again.
Easy to use system and grateful that Danny U said he was refunding the fee due to death in my family and the hardship... thank you.
I got the documents I needed. I did not cancel in time but after contacting support I was quickly able to get a refund.
I used LegalTemplates.com for the 14-day free trial but completely forgot that I had signed up because we had some family issues happen during that time. I realized once my bank account had been charged the subscription fee of nearly forty dollars and quickly contact their customer service dept. for a refund. I did not have to wait on hold, which was nice, and spoke to Benjamin who was very helpful. He cancelled my subscription and began the process of refunding the charge on my bank account. I would have given 5 stars; however, how quickly the subscription charge was refunded depended upon me giving this review - shortening the refund time from 15 business days to approximately 3 - which is frustrating and feels a little as though I'm being forced to do something I would not have otherwise done. Hopefully, my money is refunded quickly and my subscription is successfully cancelled; otherwise I will be leaving a much different review on sitejabber and anywhere else I am able.
The speed with which my concerns were handled was exceptional! I had expected a 24 hour delay but was pleased to find that resolution took less than four hours.
Danny was most helpful when I realized I had been charged for a service that I was not aware I was being charged for. He was able to help me get a refund and cancel a service I had not subscribed to.
I spoke to Benjamin and he provided excellent customer service. He was very professional and sounded like he genuinely wanted to help.
I wanted to test out a few different legal document services for my first lease. I just bought my first house and was short on cash as it was so the free trial was a great way to set up my first lease for a friend. When it slipped my mind and I forgot to cancel, I thought for sure I'd lost out on $40 (means a lot in your 20's!) Benjamin was super helpful and saved the day. I will definately be returning here for all future document needs. A+ customer service attitude
Benjamin was very helpful and courteous and took care of my refund quickly. I guess the real proof will be in the amount of time that I am actually credited for my subscription..
I think that he has good customer service and is a polite person he shows that he like he's job and that he care about making sure his customers leave knowbthat he care and made the effort to get them whatever they need
I submitted a question online and thought I had to wait more than a day for my question to be answered, I had an instant reply within minutes. Later I had a question about my account and again Danny responded right away. Two thumbs up!
The refund process was simple and straightforward. Danny was a great help. All I needed to give was my email and last 4 digits of my credit card, and the refund was taken care of via chat. It's nice not to have to stay on the phone and on hold.
I love this company even though i didn't continue past trial. Customer service is easy to talk to. You can tell this company is willing to help their clients
Great Customer Service, I contacted legal templates and requested a refund after been charged once my trial was over. They contacted me within hours and processed my refund immediately. Danny U., their agent, was very attentive and courteous and got the refund done without any hassle. It speaks volumes to know that they respected my intent to cancel without giving me a hard time. Thanks Danny.
I used one of their templates which was very good. I had a billing problem which they resolved to my satisfaction. Danny U. Was very prompt and helpful (excellent customer service). Overall a good company to work with.
Benjamin was very helpful, really appreciate going above and beyond. *************************************************************
I used this to help create a lease for the first time. It was easy to use and included what I wanted, but put it in legal terms for me! I forgot to cancel the free trial and was charged the monthly fee, but they are graciously refunding that money- and even that process was easy. Their customer service people, specifically Danny U, were kind and prompt in meeting my needs. I would recommend LegalTemplates to any amateur seeking reliable legal advice.
The person I spoke with was understanding, explained everything I needed to know on the cancellation along with email I would receive. If I ever need this service I will use you thanks to your agents and how helpful and friendly they are!