Great experience. Easy to use, it walks you right thru the process. I would recommend this to anyone with documents needed quickly and professionally.
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BenjamÃn was wonderful he answered all my questions and was very helpful I would use you guys again thank you so much for all your help.
I purchased a template, then they continued to bill me a monthly fee of $39.99. It me 3 months before I realized it (which is my oversight), however, they refused to reimburse me, even, though I had not used their service during that time.
If you are going to use this one time, only purchasing a template, shop elsewhere, they are not ethical in their billing practices.
Benjamin quickly identified my reason for this call regarding a cancellation of policy prior to the end of trial date that did not process completely and correctly. During the call Benjamin was efficient & courteous. I would like to thank him for Excellent Customer Service.
Benjamin was very helpful and professional. He was able to help me cancel the service and get my refund back.
This is absolutely a scam to collect personal info... avoid!
When I entered the info and then could not get the form I inquired how to get it through the chat, the answer was "Enter the information".
Here was a 'follow up' email I received... talk about condescending.
Danny (Legal Templates)
Jul 7,23:42 CST
Hello Sondra,
We do not collect personal information, it is not our interest, you asked how to create a form and we explained that you would need to enter the information which is how you create the form online, if you would have asked something like how do I download then it would have been a different story, having a bad review by you does not affect us at all, since our customers who actually do know how to ask the correct questions instead of getting angry for no reason, understand how we work.
You have yourself a wonderful day, and thank you for choosing us!
Best regards,
Danny U.
I emailed about my billing difficulties and their customer service department got back to me so quickly! Not to mention their live chat is super helpful and the site is easy to use!
I found the available legal templates on this site to be quite helpful. I live in North Carolina, where Civil laws can be tricky. The templates available for both the civil process and the NC Tenant and Landlord Agreements were not only useful, but in accordance with our state guidelines. The actual documents compiled through this site, were very professional, and had the correct legal jargon upon them. When I did run into a concern, Benjamin in Customer Service was not only very kind, friendly and professional, but assisted me immediately and resolved my issues on the spot. I would definitely recommend to any personal or professional entity, and would use this service again when needed.
Danny was great in helping me with a refund quickly. Thankful for the quick service overall. Thank you!
I emailed customer service today about a refund and they got back to me and had it processed within an hour! Very impressed and would recommend them!
I used this site for creating a residental lease. It was easy to use for that purpose. I likw the way questions were asked, buy wish there was a way to do sone customization.
Wonderful at responding to my refund request, I didn't have to axiously check my email constantly hoping they would respond. Charles responded quickly, even on a major holiday weekend. Very professional and helpful. Thank you
While this is a great service, I only needed it for one document; so naturally I went for the free trial, and while I canceled it a week after, I was still charged $39.95 the following month. I went back into my account and assured that my subscription was cancelled, and called the 800 number seeking a refund, since I was essentially paying for a service I was not using, and had cancelled TWICE. I spoke with Charles and he was extremely understanding, and helpful in assisting me with receiving a refund. Great customer service!
I came upon this business when I was looking for a form that I could fill out so my parents could take my daughter out of the state without any worries about legal issues if she needed medical assistance and found it was super easy to fill out. I looked at everything else Legal Templates has to offer and I found a lot of stuff that I could use now and that I would like to use in the future! Unfortunately I'm unable to pay for the subscription at this time (being the sole provider for my family) but I will definitely keep their website bookmarked for when I can afford to pay for the subscription. I also wanna to commend Benjamin, a representative for Legal Templates, for providing me excellent customer service at getting my refund processed as early as possible after I forgot to cancel my free subscription a day too late. Overall, Legal Templates forms are much more thorough than anything I could have come up with on my own with such short notice that I would need a paper for my daughter to be taken out of the state for a day trip with her grandparents.
I used legaltemplates trial for a lease and it was super fast and easy. I had a minor problem with the payment after the trial period but the customer service person Danny took care of it within minutes of me emailing them. Thank you so much
Charles was very helpful, patient and pleasant in assisting me with my request. He explained everything and made sure that I was satisfied with the outcomes.
Thanks Charles.
I've used this site at ease and completed what I needed to do! Benjamin from your support team has really helped me navigating through the site and with any questions I had.
Ben is really helpful and with my broken English, he is patient and tried his best to take care of my request. Thank you Ben.
Juan was outstanding. I clicked on the chat. I was upset because the template causes me to use a credit card and I do not have any kind of card to use for these things. Juan was very polite the entire conversation and even took the time to email me a blank copy of the Lease Agreement in which I needed ASAP! He even made sure that I checked my email so he knew if I received it! Thank you Juan and again sorry for snapping at you! (I hope that you get to see this too!)
This company has great service and a great product. Everything you can create is formal and legal. The forms are easy to use and easy to fill out it worked great!
Legal Templates is great website for all of your legal document services, unfortunately I do not need the services enough for it to be a reoccurring charge. I would definitely use their services again in the future for my legal docs needs. Charles was also very helpful in the process.