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LegalTemplates

4.5

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.


legaltemplates.net
Greensboro, NC, United States
+26
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LegalTemplates Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
190
value
188
shipping
111
returns
122
quality
167
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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I was supposed by how friendly and accommodating this company was. Their customer service was knowledgable and guided me to my desired outcome very quickly!

Date of experience: May 10, 2018
Connecticut
1 review
0 helpful votes
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Provided quick responses and helped me solved my issue. Great support team, very professional, fast and helpful.

Date of experience: May 10, 2018
California
1 review
1 helpful vote
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There are many legal documents available. The website was user-friendly, and especially helpful to me since I find legal jargon very difficult to understand. You can customize the documents to your uses. Customer service was helpful as well. Just be sure to cancel your subscription in time if you only want to check it out for the free period. The monthly subscription price is too high in my opinion.

Date of experience: May 9, 2018
1 review
0 helpful votes
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Customer service is friendly, fast and helpful. Thanks again for the help! /

Date of experience: April 4, 2018
California
1 review
0 helpful votes
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Legal Templates has an amazing support team who was able to quickly assist me in my refund. I would definitely use their services in the future if I ever have a need for a legal template.

Date of experience: April 3, 2018
Washington
1 review
0 helpful votes
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We had an issue with this business and we were quite unhappy. Charles, a supervisor, for legal templates reached out to us. After reviewing our account, Charles resolved the issue quickly and completely. Lisa also reached out to be sure that we were satisfied with the result. They have exceeded our expectations. Thank you both!

Date of experience: March 19, 2018
New Jersey
2 reviews
2 helpful votes
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I am glad I checked out this site. I just saved hundreds of dollars in lawyer fees. I was able to download all my legal docs without having to seek a lawyer.

Date of experience: March 15, 2018
California
1 review
1 helpful vote
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I recently contacted Legsl Templates via email in regards to my account, honestly I didn't think I would hear from any body however not was I wrong, Lisa a Sr Customer Service Rep responded to my email immediatley and took care of my request with no questions asked asked. I am do very impressed with Legal Templates and their superb A1 customer service team and although in fortunately I needed to cancel my subscription if ever the need for legal templates arise I most definitely will come back, and I all lady will recommend to ask my friends send family. Thank you so much Lisa for your world class customer service, you've just made a life long customer

Date of experience: March 10, 2018
New Jersey
1 review
0 helpful votes
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Professionals
March 9, 2018

This company provides prompt and professional service. When I need them again. I will not hesitate to utilize them. I would recommend them to all my family and friends. They provide exactly what they say they will.

Date of experience: March 8, 2018
Georgia
1 review
1 helpful vote
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The website and its resources are very user friendly. They answered my questions and immediately offered a solution along with the information I needed!

Date of experience: March 7, 2018
Maryland
1 review
0 helpful votes
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Got the legal documents I needed and I didnt realize there were recurring payments but they were willing to refund the billed amount after contacting them. They were very helpful.

Date of experience: March 7, 2018
California
1 review
1 helpful vote
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WOnderful company to work with. Attentive to customers needs. Business-oriented and customer service friendly.

Date of experience: March 6, 2018
Wisconsin
1 review
0 helpful votes
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A friend who happens to be an attorney suggested I utilize Legal Templates to obtain a document I needed. It was extremely easy and friendly to utilize. When I experienced an issue I spoke with Charles in customer service and it was resolved immediately. Impressed that there are real people who can assist!

Date of experience: March 6, 2018
Virginia
1 review
0 helpful votes
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Great Service
March 6, 2018

They provide great templates easy to fill out and print. Also great customer service that respond in a timely manner.

Date of experience: March 6, 2018
North Carolina
1 review
0 helpful votes
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I had submitted a request for a refund and the turn around time was excellent. Cris responded within minutes of my request. He was very helpful and courteous. I would recommend dealing with him directly. He exceeded my expectations on customer service.

Date of experience: March 6, 2018
Washington
1 review
0 helpful votes
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I found the customer support to be very helpful in assisting me with some questions that I had thank you Lisa

Date of experience: March 6, 2018
China
1 review
0 helpful votes
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I recently contacted online customer service for a refund and the executive resolved the request very efficiently.

Date of experience: March 5, 2018
Texas
1 review
0 helpful votes
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David
March 6, 2018

The interaction with David was very pleasant. He was very professional, courteous, and kind. He knew what he was doing and he handled the issue very professionally.

Date of experience: March 5, 2018
Michigan
1 review
0 helpful votes
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Your company has been great in working with me on an issue that arose. The response time has been amazing, willingness to work with me for a positive resolution and not questioning me on my issue; that is rare for a company to handle a support request in that manner. Again, thank you - should the need arise to use a service that your company offers again; I guarantee yours will be who I use!

Date of experience: March 5, 2018
North Carolina
1 review
0 helpful votes
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I was having issues with getting charged for a template for 2 months and Cris and the team did an awesome job with refunding me back. Amazing website, amazing team. Will be using this website in the future for sure!

Date of experience: March 5, 2018