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Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
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I used LegalTemplates to create a lease agreement and it was extremely easy. I had an issue with the autopayment and contacted the customer support team and they were more than happy to assist me. I would absolutely recommend LegalTemplates and will use them in the future.
They even offered me a 2 week free trial in which I used to make my one document, and then they were quick to respond to help me cancel after I got what I needed. I definitely recommend to others, and will definitely come back
I had an account billing issue, so I emailed the legal templates email address. I had an answer from a real person in less than 5 minutes. I'm very impressed!
Legaltemplates was helpful to what I needed and the customer service was easy to to contact and responsive to what I needed.
Thank you!
I was needing a rental agreement, and Legaltemplates came through big time, no questions to ask, easy process. Thanks again for your help. I high recommend using their service for any legal documents.
Customer service was excellent. I used the site once, but was subsequently charged for 2 months after. I contacted customer service to request a refund. I was pretty much immediately contacted and they started the refund process. If I ever had the need to use their services again, I definitely would.
Spoke with Cris a senior customer service agent. He was very helpful and gave clear and concise instructions on how to resolve my issue. Thank you, Cris.
I received a quick response and they're helping me get this problem resolved. I appreciate the responsiveness and ownership.
I was charged for two months accidentally after I subscribed and they responded right away and put the refund into action. When I was a subscriber I put to use many of the legal templates with ease.
This service was great. I liked how easy it was to create the document I needed. However, it was a little difficult to get in contact them to cancel my subscription initially but when I did they were very quick in getting it done. Douglas responded to me quickly and issued a refund with no problem. I would use the service again.
I really appreciated the ability to access the form that I needed so easily. LT provided just what I was looking for. Because I loved its accessibility, I subscribed. But, I just do not conduct the volume of business to account for the $40 monthly cost. I have not had the need for the service except the one incidence. I would definitely recommend though.
I was in a jam and a huge hurry, getting my doc done was easy and they sorted out any issues I had along the way. I had to 2 leases and edit them both after the fact. They were patient and made it happen.
Although I do not agree with not answering phone calls as I work in the call center industry, I must admit that John's gutsy use of humor did make me chuckle. I will also state that John called me directly on the following business day as I requested and emailed me this morning with the just outcome. I think this could have all been avoided with a system generated email reminder of an upcoming charge. I don't like to let "Cybil" out but will when I feel it's necessary. There John show that to the ladies. LOL! I do think 10 to 20 is a bit much but I understand workloads and I am sure those poor women have more than their fair share. I did appreciate the document, it did come in handy and was very easy to create I might add
This guy has it all down. Very efficient. Liked the way he was fast. Most importantly I could understand him.
Cris helped me on the live chat, and right away understood my request, and responded quickly. Very helpful
Talked with a representative by the name of Chris. The guy was awesome, helped me with my cancellation and showed that he understood where I was coming from.
Chris was so helpful in correcting my mistake of signing up of a subscription versus a 1 time document. Thank you Chris. You were extremely considerate of the situation.
Best regards,
Barbara
I used the site for a legal document. Easy to use and affordable. Customer service is responsive and helpful. I had an issue with billing and contacted the company. Victoria was amazing and took care of the issue promptly and forwarded my email to the correct department. Thank you very much!
Used this website for a lease agreement. Great product, easy to navigate and if you have any issues, customer service is fast to respond and help.
Chris was helpful in answering my questions.
I understand that $40 is reasonable to for obtaining one legal document but $40 a month ($480 a year) is insane and unfair to the consumer. Annual fees mean yearly to most people not monthly. I was planning to continue using this service but now I am not sure that I will.
It's a bit bizarre that leaving a 5 star review will help get my refund come to my card faster... but I would prefer not to file a dispute with my credit card company for fraud.
Answer: Thank you for reaching out, Sharon. If you need further assistance. We can be reached by email, [email protected] or phone at 1(855) 335-9779, Monday - Friday, 9am -7pm EST.
Answer: Hi Ray, For your convenience, you can access your account 24 hours a day, 7 days a week online. From your Profile icon, simply click on "Account Settings" once you are logged in, then click the cancel button.
Answer: Hi Lillian! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.
Answer: Hi Bobby, to print please locate the three-dot icon positioned on the right side of the document. Clicking on it will trigger a dropdown menu to appear. Within this menu, opt for the "Print" option from the dropdown menu for immediate printing. If you have further questions, please be sure to contact our Customer Support Team during business hours, Monday to Friday, 9 AM to 10 PM EST. You can email us at [email protected], call us at 1-855-335-9779 or reach us via chat.
Answer: Hi Laurie, You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. We can be reached by email, [email protected] or phone at 1(855) 335-9779, Monday - Friday, 9am -7pm EST.
Answer: You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. Feel free to contact me if you require further assistance.
Answer: You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. Feel free to contact me if you require further assistance.
Answer: 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.
Answer: Hi Orrion! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.
Answer: Hi Herman! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.

