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LegalTemplates

4.5

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.


legaltemplates.net
Greensboro, NC, United States
+26
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LegalTemplates Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
190
value
188
shipping
111
returns
122
quality
167
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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I used LegalTemplates to create a lease agreement and it was extremely easy. I had an issue with the autopayment and contacted the customer support team and they were more than happy to assist me. I would absolutely recommend LegalTemplates and will use them in the future.

Date of experience: October 23, 2018
Georgia
1 review
0 helpful votes
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Very quick to respond
October 19, 2018

They even offered me a 2 week free trial in which I used to make my one document, and then they were quick to respond to help me cancel after I got what I needed. I definitely recommend to others, and will definitely come back

Date of experience: October 17, 2018
North Carolina
1 review
0 helpful votes
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Great Customer Service
October 12, 2018

I had an account billing issue, so I emailed the legal templates email address. I had an answer from a real person in less than 5 minutes. I'm very impressed!

Date of experience: October 11, 2018
Washington
1 review
0 helpful votes
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Responsive and helpful
October 12, 2018

Legaltemplates was helpful to what I needed and the customer service was easy to to contact and responsive to what I needed.

Thank you!

Date of experience: October 11, 2018
Florida
1 review
0 helpful votes
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Outstanding Service
October 11, 2018

I was needing a rental agreement, and Legaltemplates came through big time, no questions to ask, easy process. Thanks again for your help. I high recommend using their service for any legal documents.

Date of experience: October 10, 2018
Ohio
1 review
0 helpful votes
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Customer service was excellent. I used the site once, but was subsequently charged for 2 months after. I contacted customer service to request a refund. I was pretty much immediately contacted and they started the refund process. If I ever had the need to use their services again, I definitely would.

Date of experience: September 29, 2018
Louisiana
1 review
0 helpful votes
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Super Helpful
September 28, 2018

Spoke with Cris a senior customer service agent. He was very helpful and gave clear and concise instructions on how to resolve my issue. Thank you, Cris.

Date of experience: September 27, 2018
New York
1 review
0 helpful votes
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Very responsive and helpful
September 27, 2018

I received a quick response and they're helping me get this problem resolved. I appreciate the responsiveness and ownership.

Date of experience: September 26, 2018
Alabama
1 review
0 helpful votes
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I was charged for two months accidentally after I subscribed and they responded right away and put the refund into action. When I was a subscriber I put to use many of the legal templates with ease.

Date of experience: September 25, 2018
Florida
1 review
0 helpful votes
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Quick Response
September 22, 2018

This service was great. I liked how easy it was to create the document I needed. However, it was a little difficult to get in contact them to cancel my subscription initially but when I did they were very quick in getting it done. Douglas responded to me quickly and issued a refund with no problem. I would use the service again.

Date of experience: September 21, 2018
Alabama
2 reviews
0 helpful votes
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Great Service!
September 20, 2018

I really appreciated the ability to access the form that I needed so easily. LT provided just what I was looking for. Because I loved its accessibility, I subscribed. But, I just do not conduct the volume of business to account for the $40 monthly cost. I have not had the need for the service except the one incidence. I would definitely recommend though.

Date of experience: September 19, 2018
Canada
1 review
0 helpful votes
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Super simple
September 20, 2018

I was in a jam and a huge hurry, getting my doc done was easy and they sorted out any issues I had along the way. I had to 2 leases and edit them both after the fact. They were patient and made it happen.

Date of experience: September 18, 2018
Missouri
2 reviews
0 helpful votes
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The end result was correct
September 19, 2018

Although I do not agree with not answering phone calls as I work in the call center industry, I must admit that John's gutsy use of humor did make me chuckle. I will also state that John called me directly on the following business day as I requested and emailed me this morning with the just outcome. I think this could have all been avoided with a system generated email reminder of an upcoming charge. I don't like to let "Cybil" out but will when I feel it's necessary. There John show that to the ladies. LOL! I do think 10 to 20 is a bit much but I understand workloads and I am sure those poor women have more than their fair share. I did appreciate the document, it did come in handy and was very easy to create I might add

Date of experience: September 18, 2018
Washington
1 review
0 helpful votes
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This guy has it all down. Very efficient. Liked the way he was fast. Most importantly I could understand him.

Date of experience: September 17, 2018
Idaho
1 review
0 helpful votes
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Fast, easy, GETS IT
September 19, 2018

Cris helped me on the live chat, and right away understood my request, and responded quickly. Very helpful

Date of experience: September 17, 2018
Florida
1 review
0 helpful votes
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Customer Satisfaction!
September 18, 2018

Talked with a representative by the name of Chris. The guy was awesome, helped me with my cancellation and showed that he understood where I was coming from.

Date of experience: September 17, 2018
Georgia
1 review
0 helpful votes
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Chris was so helpful in correcting my mistake of signing up of a subscription versus a 1 time document. Thank you Chris. You were extremely considerate of the situation.

Best regards,
Barbara

Date of experience: September 14, 2018
New York
1 review
0 helpful votes
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Good Customer Service
September 16, 2018

I used the site for a legal document. Easy to use and affordable. Customer service is responsive and helpful. I had an issue with billing and contacted the company. Victoria was amazing and took care of the issue promptly and forwarded my email to the correct department. Thank you very much!

Date of experience: September 14, 2018
Colorado
1 review
0 helpful votes
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Used this website for a lease agreement. Great product, easy to navigate and if you have any issues, customer service is fast to respond and help.

Date of experience: September 13, 2018
Michigan
1 review
0 helpful votes
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Overcharged
September 13, 2018

Chris was helpful in answering my questions.

I understand that $40 is reasonable to for obtaining one legal document but $40 a month ($480 a year) is insane and unfair to the consumer. Annual fees mean yearly to most people not monthly. I was planning to continue using this service but now I am not sure that I will.

It's a bit bizarre that leaving a 5 star review will help get my refund come to my card faster... but I would prefer not to file a dispute with my credit card company for fraud.

Date of experience: September 12, 2018