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LegalTemplates

4.5

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.


legaltemplates.net
Greensboro, NC, United States
+26
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LegalTemplates Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
190
value
188
shipping
111
returns
122
quality
167
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Website was very easy to use. I was able to access what I needed within the trial period! Excellent and fast customer service as well! Will use them again in future if ever needed! Thanks so much!

Date of experience: November 20, 2018
New Hampshire
1 review
0 helpful votes
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Chris
November 21, 2018

I was searching for a lease agreement and did not realize I was signing up for a subscription. No fault of yours, I just didn't understand.
Chris was super nice to me over the phone and gave me a cancellation number to refund my card for the subscription.

Date of experience: November 19, 2018
Georgia
1 review
0 helpful votes
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Helpful
November 21, 2018

Legal Templates have helped me understand how a lease works and helped me to input important information that is needed in a lease.

Date of experience: November 19, 2018
Florida
1 review
0 helpful votes
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Great Customer Service
November 21, 2018

The Customer service team is great! Contacted me immedietly and answered all of my questions. Walked me through the process and it was very easy to do.

Date of experience: November 19, 2018
North Carolina
1 review
0 helpful votes
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AWESOME site!
November 19, 2018

Although the site isn't free it offers awesome documents and has helped me out in a couple of scenarios! The company also provides excellent customer service :)

Date of experience: November 17, 2018
New Jersey
1 review
0 helpful votes
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This website was very easy to use. Also I forgot to cancel my subscription within my 14 day trial. I spoke to Cris via the Live Chat and he not only cancelled my subscription but helped in guiding me on how to request a refund. The responded very quickly within 5 minutes to advise me that it would be refunded without any issue. Thank you! It is greatly appreciated

Date of experience: November 16, 2018
New York
1 review
0 helpful votes
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Cris has helped me resolve my concerns quickly & professionally. Much thanks again! *********×******************************

Date of experience: November 14, 2018
Germany
1 review
0 helpful votes
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Great customer service
November 15, 2018

I forgot to cancel my subscription and it was refunded without any issue. Thank you! It is greatly appreciated

Date of experience: November 13, 2018
Minnesota
1 review
0 helpful votes
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Easy to use templates, super accessible with many options to choose from. The monthly fee is a little spendy though.

Date of experience: November 12, 2018
Maryland
1 review
0 helpful votes
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Legal Templates Review
November 12, 2018

The Legal Templates Service is great. It was my first time designing a contract and Legal Templates took away the headache of having to research the exact legal jargon needed for my state. There were several formats to choose from, thus making it easy to incorporate any of my own specifications to the agreement. However, when I initially called to cancel the service, the customer service agent was not exactly accommodating. He was a bit combative and the experience made me not want to use the service ever again. But, the Senior Customer Service Agent John reaches out to me after I sent an email to detail my experience and he moved on the matter, quickly refunding my money. Despite the small hiccup I experienced, it is still a great site to use for your basic contract needs. If I ever have to enter into an agreement with someone and need to establish a contract I will most definitely use the site again.

Date of experience: November 10, 2018
Ohio
1 review
0 helpful votes
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I was looking for paperwork for my daughter, and it was easy to find. It guides you through filling it a lot easier than some other sites.

Date of experience: November 10, 2018
Colorado
1 review
0 helpful votes
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Legal Templates customer service did a great job of addressing my questions and communicating with me clearly and promptly.

Date of experience: November 9, 2018
Hawaii
1 review
0 helpful votes
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Very easy to use.
November 11, 2018

Used for a legal document. Would definitely use in the future. Was very easy to use. Customer service is also very good.

Date of experience: November 9, 2018
New York
2 reviews
7 helpful votes
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Website falsely claims that you can create a FREE document. After they make you go through the whole process and sign up, they then say you have to start a TRIAL membership or pay $59.95 for the document...

Date of experience: November 7, 2018
Florida
1 review
0 helpful votes
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Awesome customer service
November 7, 2018

Had a issues with someone using my card to access the online template.As soon as I called and informed them of he activity's the was able to give me answers on how long and when I could be expecting my funds to hit my card I never experienced such fast results so soon usually they hassle you on how and why who and where thanks

Date of experience: November 5, 2018
New York
1 review
0 helpful votes
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Customer service is 100%! Any issue you might have can be resolved in minutes by giving customer support a call and they will clear up any confusion or misunderstandings.

Date of experience: November 2, 2018
Louisiana
1 review
0 helpful votes
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Great
November 2, 2018

Using the template was easy, straight forward and created an accurate professional document. Also, I had a problem with billing that was COMPLETELY my fault and Victoria handled it with polite professionalism. Great customer service!
Thanks

Date of experience: October 31, 2018
Illinois
1 review
0 helpful votes
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Easy to use
November 2, 2018

Needed an Intent to Purchase for a real estate transaction. I was able to locate the correct document and was guided through completing it. Easy to download and save as well. Overall a great site for do it yourself legal documents!

Date of experience: October 31, 2018
Virginia
1 review
0 helpful votes
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Not bad
October 28, 2018

Not bad. Just couldn't find a template that worked for what I needed specifically and would pass in court for my state

Date of experience: October 27, 2018
Colorado
1 review
0 helpful votes
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Bill discrepancy
October 27, 2018

I spoke to Victoria and she handled my discrepancy quickly and without any issue. She was also very friendly on the phone which was a plus.

Date of experience: October 25, 2018