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LegalTemplates

4.5

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.


legaltemplates.net
Greensboro, NC, United States
+26
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LegalTemplates Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
190
value
188
shipping
111
returns
122
quality
167
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Since I started looking for a job I also had to deal with my real estate problems. Legal Templates helped me a lot. It helped me save time and effort. Thank you for your hard work!

Date of experience: July 15, 2019
Philippines
1 review
0 helpful votes
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Their legal documents are excellent and easy to use! I recommend everyone to use this site. Customer service is a plus points. They talk with professionalism.

Date of experience: July 15, 2019
Florida
1 review
0 helpful votes
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Helped me through school
December 27, 2018

This site has been amazing helped me with assignments in school producing good grades and understanding documents further

Date of experience: December 26, 2018
Maryland
1 review
1 helpful vote
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Great
December 14, 2018

Great Service, customer service was excellent! Super easy to use and customize to you needs. Very customer friendly.

Date of experience: December 13, 2018
Florida
1 review
0 helpful votes
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It is essential if you running your business, I recommend everyone to use this. I needed a partnership agreement, but did not want to hire a lawyer. Legal Templates had it all. Thank you!

Date of experience: December 4, 2018
California
1 review
1 helpful vote
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I signed up for a free trial. I appreciated the program and was able to use in on several issues for our business. However, being a small business I didn't need it as often as I thought.
Legal Templates was gracious with my cancellation and helping refund the months amount.
Thank you. Will use again in the future upon extended business adventures.

Date of experience: December 4, 2018
Pennsylvania
1 review
0 helpful votes
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I was very impressed how the customer service representatives handle my issue in a timely manner and very professional.

Date of experience: November 29, 2018
Nevada
1 review
0 helpful votes
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Wonderful site for what is up there. Super good LIVE CHAT help. Would use this site again when they add more templates.

Date of experience: November 28, 2018
Colorado
2 reviews
1 helpful vote
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I signed up for Legal Templates because I was considering renting my home in the Bay Area and needed a contract. I ended up not using it and of course forgot to cancel before the free trial ended. I did a live chat and Victoria canceled my account in seconds and gave me the info I needed to make the refund request.

The only thing left is for you guys to approve the refund. Fingers crossed.

Sean

Date of experience: November 28, 2018
Nevada
1 review
1 helpful vote
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Just what was needed!
November 30, 2018

Found the correct document needed! I was able to add comments in a misc section to the document to make it fit the parties involved. I will recommend site for future customers.

Date of experience: November 28, 2018
Colombia
1 review
0 helpful votes
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I found the website well organized and resourceful.
Sadly, we live outside the US and could not really adapt the forms to our needs in but did recommend it t my sister in NYC!

Date of experience: November 27, 2018
Minnesota
1 review
0 helpful votes
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Customer Service/Refund
November 28, 2018

Thank you for getting back to me in a timely manner and working on my request! I highly recommend this company!

Date of experience: November 27, 2018
Florida
1 review
0 helpful votes
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When I called the toll free number, Chris answered and carefully researched my request. He quickly solved my issue for which I am thankful. Rick A

Date of experience: November 27, 2018
Washington
1 review
1 helpful vote
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Fast response
November 27, 2018

There was Immediate action as well as Quick processing the customer service reps were very diligent in expediting my request. Thank you very much

Date of experience: November 26, 2018
California
1 review
0 helpful votes
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Generous
November 27, 2018

This company has helped me in a big way with the situation I find myself in. I greatly appreciate everything they have done and all the time they spent helping me.

Date of experience: November 26, 2018
Indiana
1 review
0 helpful votes
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Great customer service!
November 23, 2018

I forgot to cancel my free trial before the expiration date, and a quick chat with a customer service rep along with an email to the refund department, and they promptly authorized a refund... and all ON Thanksgiving Day! So, when I sink my teethe into that turkey leg in a couple hours, I will make sure to be thankful for the Legal Template crew!

Date of experience: November 22, 2018
Florida
1 review
0 helpful votes
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Convenient
November 23, 2018

Easy to use and a very good guide/template. I have minimal experience with leases and this made it very easy.

Date of experience: November 22, 2018
Kentucky
1 review
0 helpful votes
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Refund
November 22, 2018

Received customer support in two, hours. Easy to deal with. Thank you for fast processing of this cancellation error.

Date of experience: November 21, 2018
New York
1 review
0 helpful votes
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Quick and polite
November 22, 2018

I had signed up but really didn't need the service. Called to cancel the membership and the customer service rep was quick and processed my request in a timely fashion. If I need the service I would definitely sign up again.

Date of experience: November 21, 2018
Viet Nam
1 review
0 helpful votes
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I needed a legally binding contract ASAP and didn't want to have to draft one from scratch. Legal templates was the best. Fast and effortless. I really love the free trial, and pay per document download option. It is absolutely a God send and I definitely recommend to anyone who want to add some legality to a transaction etc. The customer service/support team is amazing. They replied to my email within hours and were so kind and understanding. I really love this company and the quality of products and service.

Date of experience: November 21, 2018