LegacyboxReviews 827

Not a customer centric company. I ordered a 40 item box. My elderly siblings and I ( all in our senior + years) discussed getting the old movies out of our closets/attics. I told them to get it to me over thanksgiving and I was going to surprise them with the box. I bought the box a few weeks ago. It is a prepaid order of 40 items. You get an empty box. No one found their films, they both assumed they had them but they were not there. So, I want to return "empty box" and get a refund. Spoke with customer service person ( that's a misnomer) and said it will cost me $200 restocking fee to return the "empty" box. Understand they want me to give them $200 for putting an empty box back on the shelf. I complained but told me "sorry our policy is 20% plus additional fees which brings it to almost 30% of my original order. The order is only a few weeks old! His advice was to scrounge around friends and relatives to come up to the 40 items. I then asked to at least be credited back to the current holiday sales pricing we all have seen bombarding our inbox. No. Per "policy" I cannot do that. I complained as I paid twice the current sale price just a few weeks ago and I have a problem. "Nope sorry". Then typical technique he used to get me off the phone was to say he will send my complaint up to the billing department and maybe they can do something for you. He assured me I would hear from them. Really! So billing department is now customer not service as well, never heard from them! Legacy Box is NOT customer centric. Their "policy" is so pre current business environment service levels. I have to report less than 1 star. Since they probably have an elderly customer base, maybe they are able to take advantage of us. Adam Boeselager and Nick Macco I am very disappointed. By the way did either of you ever buy from Amazon and got something you needed to return?...

I'm going to stick to facts. They say 10-12 weeks for delivery. They have NO customer service number anywhere on their site. I had to contact them on a form, and then they gave me their number. I am apparently beyond 10 weeks but less than 12 weeks according to their receipt of my package. But here's the kicker, they are running behind. They might be 14-16 weeks now, and if I'd like to pay a "rush" fee they can get it to me in 10-12 business days for $146. So to get it to me in the time I was GIVEN I have to pay a ransom fee to get it before Christmas. The service rep I finally talked to said they can't "rush" it for free, and I said "I'm not asking you to rush it, I'm asking you to get it to me IN THE PROMISED TIME FRAME". She said she doesn't have the power to do that. So now I have to 'wait' for a manager to call me in the next 24 hours, and hope I don't miss their #800 spam looking call. Worst customer service experience ever. But man, their marketing is incredible. Let's slash prices so that we have TOO MANY orders for our staff, and make less money per transaction, so our service will suck in the end. #1 I had about 200 more items to send but was testing out this process with only 60 for now. So they just lost $1000's on me by giving me a horrible experience in the appetizer. And judging from the 3.6 on here, I'd say I'm not the only disappointed person. I personally have 107 reviews on google all 5.0, and take great pride in my service. This company will eventually lose every single person they do business with by NOT giving service and automated messages that lie profusely.

Legacybox reached out to me by e-mail to let me know that the quality of the videos wasn't the greatest, but they tried their best. I honestly didn't know what to expect because the videos were over twenty years old. I was able to watch the videos in the end, which I'm absolutely grateful for. I'll definitely come back with more videos to be converted.

The reproductions were just okay (nothing fancy) but good luck cancelling the subscription. I notified LB that I was purchasing one year of subscription, then low and behold, another charge appeared on my bank card. I then had to go thru a string of emails to get it cancelled.

I received someone else's video and mine is missing. The company has done NOTHING to fix this. No return emails or phone calls. I'm hoping to find the rightful owner of the video I did receive which is footage of a Houston livestock rodeo. I'm also hoping to find my video which is footage from high school days of family and friends around 1995. Do not trust this company with your personal belongings.

I ordered a box and then changed my mind before I used it. Their site says this type of return would cost me the shipping and a restocking fee, which didn't sound too bad. Unfortunately I later found out that they said it would actually cost me 20% of the msrp of the box. Imagine my surprise when I found out that they charged me $140 for the shipping and restocking. They told me I could just throw away the box they sent. This is crazy and would not recommend using these thieves!

I signed up for promotional emails thinking they'd let me know when they had a sale going on. I'm a past customer with more old films to convert someday. Whoa! Bad idea. Beware! Every day I get several promotional emails flooding my inbox. And Unsubscribe doesn't work. Good grief! How many sales do they have going on that they have to email me every single day? Give me a break already. I'm about to block them if they don't respond to my latest request to Unsubscribe.

I would never recommend this company. I have been waiting over three months for my tapes and I keep getting emails telling me they're waiting for a spot to open as they're having help issues? If you're having help issues and can't keep up with the orders you already have, why do you keep advertising on all the local media stations about you current deals? I am presently trying to get my tapes and my money back. They have no problem collecting your payment in full before they do one thing for you. I still have not have one email response, just "We're waiting for a lot to open". BEWARE AND STAY AWAY!

Legacy Box was easy to work with. I called Customer Support to make sure I understood what to do. Package arrived sooner than I expected. They kept me informed on the progress like they said they would. Only one small problem when I received the dvd's. I sent in 35mm slides and some of the slides were copied backwards. Since this was not an heirloom, it wasn't that big of a problem. I think a little more attention should be paid when it comes to slides. That's why 4 stars.