LegacyboxReviews 827

During the pandemic, I had purchased several Legacy boxes to convert old analog videos and photos to digital. I would rank the service as 4 star since it was just convert the photos "as is" with no attempt to improve picture clarity prior to scanning. On the videos, they converted all the videos but many were very poor quality which they did state in a note when they sent finished files. I don't believe they should have converted the very poor videos without sending a note to get my approval 1st. Lastly, it took more than 12 weeks to get each of the orders back which was a month more than the maximum processing estimated interval. They did provide the scanning for very reasonable price as I used Groupon deal for 1000 photos/30 videos.

I will just tell you why legacybox is deceptive and unfair.
I sent a bundle of tapes and films to be processed, it was order number *******. Your company failed to copy three of the items adequately, because they do not adjust the TRACKING of VHS tapes. The resultant discs were just static. After arguing with your representative I was offered a 50 percent refund. I find this to be inadequate and insulting.
First off, your company puts a sticker on the supposedly defective tapes stating that they did everything possible to process the items. This is not true. Because I consequently paid a guy $55. To get my tapes copied properly. They came out fine with a slight tracking adjustment. Your company DOES NOT do everything possible to ensure ideal quality.
Secondly, you advertise on your website that SATISFACTION is GUARANTEED. We'll, since I am not satisfied with your production process and your inadequate refund policy, I am not satisfied and your guarantee is false.
There you have it. I challenge you now to post my feedback, or to process a full refund for the three faulty jobs.

Our historical society here in Vermont owns many priceless old reels of citizens - now long passed away, speaking about their lives in the 1800s and early 1900s when they worked on the famous Grand Trunk railroad. Those reels were precious to us but - we had never been able to hear them since we did not have a machine to play the reels! The reels had been recorded in the 40s, 50s, and early 60s. Since then, the reels had languished in a cardboard box inside our museum, unplayed, neglected, and in deteriorating condition. When I first saw the adverts popping up for Legacy box's services I thought 'No. Our reels are too delicate, too precious, and too rare to send to Legacy Box for processing.". I ummed and awwed over it for weeks, then, in the end, took a decision to 'trust' the reels to Legacy Box. Believe me, as president of the Island Pond Historical society this was not a decision I took lightly. I am so glad that I did. In no time at all the reels arrived at Legacy Box, were put onto CD's, and sent back to me, all perfect, and in perfect condition. This transaction could not have been smoother, it could not have been more professional, and the entire matter was expertly dealt with, efficiently handled, safely, and at the lowest cost imaginable. I will continue to use Legacy Box and am very happy to trust this company with even the most fragile and deteriorated of our rare reels. This is an exceptional service with first class customer care service, too, and they're fast! Please, have no hesitation in sending this company your most precious items, they really care, and they do a really wonderful job. Sharon Biron, President of the Island Pond Historical Society, Vermont.

I have a ton of old tapes from a camcorder that no longer works. I have nothing to lose by sending these to Legacybox because currently I can't even view them. I love that you are able to salvage what you can but it makes me wonder what I'm missing from the videos. We'll never know but I'm thrilled to get what I can from them. Anything is better than nothing! Now that our sons are adults, they actually look forward to seeing the latest videos we've had restored. Thank you!

The following was a response I emailed back to Legacy =
="I checked my inbox, trash, junk and spam mail and far as getting a reply from Lennon I can't confirm I ever got a reply.
You guys know that memories are a fragile thing and my hope was to share the family memories, through your provided service, during the Holiday Season. Well, that's clearly not going to happen. I wish you would have been as prompt at sending the Legacy Box out as you were in taking my money.

Part of my plan was to have my Sister, Niece and Nephew share one of the thumb drives of memories since they each had lost a house and all of their belongings (including family photos) in the Paradise, CA. Fire a couple of years ago. At this point and having already spent the money I will await delivery of the Legacy box and consider whether to pay additional for expedited service or just let it all 'play out'. "

Note that my Legacy Rep Lennon never replied to the email I sent in response to Legacy's email requesting how are we doing in regards to your experience.

You asked me what was my experience with your company = Well, not a fond memory.

Tim Mangin #*******

I have never had such wonderful customer service in my life! I would highly recommend Legacy Box. I was told I would have a turn around time of 6-8 weeks, and due to it being Christmas time and Covid, I expected it to be closer to 8. I was SHOCKED when my entire box was processed and sent back to me within 4 weeks. Every time I asked for an update, they were very prompt, kind, and helpful. They even sent me a prorated refund with no hassle when they had a sale a week after I purchased my box. My videos all turned out perfectly, and it's truly the been such a delight going back and watching them all. This was a wonderful Christmas gift to my whole family, and I feel my money was very well spent. I will definitely be recommending Legacy Box!

My wife had some old 8mm reels form when she was a little girl and I wanted to surprise her by having them converted over into a DVD. I had seen Legacy add on Facebook so I gave them a call. They worked well with me explaining all options which were available and pricing. It took a couple of weeks to get my package but when it arrived it was easy to follow instruction that they had enclosed. The reels were shipped back promptly and emails from legacy advised me on every steep taken. Refreshing to do business and get what you were promised. Thank you legacy. I'm sure the wife will be thrilled on Christmas day. Sincery. Ed Scott... Ashland Ky...

I found the ordering of your service very easy, but you charge by the reel and not the footage of tape. If I have a 3 inch reel, it is cheaper for me to go through someone else. Also, I sent some reels of film to another company and was happy that they sent the DVD's to me in a hard case with pictures of the different segments on the cover. It made for a very nice gift for my family. The turn around time was about the same as the other company, which was 3 weeks.

Found some old 16mm films from 50 years ago... sent them in hoping that at least some of them could be saved. Legacybox did a wonderful job. So many memories were preserved and I am so thankful. Some of the films were so degraded that they could not be saved. Sent in 10 rolls and only received 3 CD's but I am grateful for what they could save and record for me... They also sent me emails to let me know how they were progressing.

After starting a conversion process of Super8 and 8MM, I discovered 16MM film, in which I could not convert myself. I never used LegacyBox for film conversion (or any other server). I sent it my 16MM reels being nervous, since I only have 1 copy of the films. I paid for Rush service before Thanksgiving, not expecting the conversion to be finished quickly. I received converted films back within 2 weeks along with my reels. Service and tracking was great. Highly recommend service.

We sent in 100 slides and viewed each one to make sure that they were good. Their work was terrible, the color was horrible, faces looked orange with black flecks all over the pictures. I wanted a full refund, but was told I could only get part of a refund. Customer service was terrible. They tried to charge me three different charges, over and above what I had paid. I would ask what the charge was for and the only answer they would say was an item. They finally figured it out, I didn't owe anything.