LegacyboxReviews 827

This was the most frustrating experience ever! I mailed my VHS tapes in back in February to get converted to CD's. Waited and waited, no update from Legacybox, I inquired to received the same message over and over- "Your order is in process, getting ready to go to production". I received this same message every time I inquired. Finally, 4 months of this, I asked for a specific commitment which they would not give me. I kept getting the run around. I completely lost confidence that anyone at this company knew what was going on. As I mentioned, they were also not proactive in providing me updates, I always had to ask.
Bottom line is I finally threatened to call the Better Business Bureau and asked for my tapes back, they did send my tapes back and did give me credit but wanted to charge me for shipping. I pushed back and they finally gave me credit for that as well.
I would not trust this company to do what they say they will do. All hype and never delivered a thing except horrible service.
Legacybox, if you want to run a business, I would suggest being upfront with your customers relative to a timeline, being honest when they ask you questions, and pick up the phone and place an actual call instead of your canned email responses. I am so disappointed.

I can only say - do NOT give your 8mm films to these people. It will take three times as long as they promised, and what you'll get back for the enormously over-priced sum you paid them is a disorganized jumble of your original films thrown in a box - and a tiny flash drive that you will almost miss among the chaos. Find a good local place if you can, or a place in the closest city to you that won't shine you on every time to reach out to find out what in heck happened to your order. This company spends so much time and effort and money on marketing, graphics and digital bots that they might SEEM to have thier act together but it's all a smoke screen for a completely substandard, DISAPPOINTING and absurdly OVERPRICED operation.

There are so many options for digitizing old family photos and videos. My mother passed away when I was 10, so the VHS tapes with her are very important and it took me a long time to let them go to a place to be digitized. Their website says it takes about 8 weeks - they had my stuff for 5 months. I only sent in 4 tapes with about 30 minutes on each of them and 40 photos, so it wasn't a massive order. DVDs won't allow for fast forwarding, rewinding or skipping on my DVD player, so I have no idea how this is helpful. They get a star for returning everything in proper condition, but there was NOTHING special about their product. Don't waste your time. Go to Costco instead.

Don't trust your heirloom memories to this Legacy Box. I sent film at end of February and after a flurry of standard emails describing supposed progress then nothing.

They promise delivery in 6 to 8 weeks once they receive the order. They received my order on March 3rd. It is now 13 weeks out, and it is still in the processing stage. They advised could be another 4 to 6 weeks!

BUYER BEWARE - Their Facebook page is filled with complaints just like mine.

I still cant complain about the results becasue I have not got antyghing yet. It has been almost four months now and the tracking feature on their webiste says that my order is on queue. Really? $ months now and it is on Queue? Wow... I couldve done it faster at home. I just thought my time was more precious but now I am at risk of losing 30 years of memories.

From the day I ordered and paid it took them 20 days just to get it on their list of items recieved. Four months later I am still waiting.

These guys stack their workload way ahead of time, so you never know how long you will have to wait, unless you order their expedited service. Not a good service... there are many others that are cheaper and faster...

Sent material in January, has been waiting for a "slot" to open for completion since March 22nd. Do not believe any positive reviews as they maybe posted by the company itself. Cannot reach the founders of the business to escalate issue - advised contact info not available for them so no other recourse.

We were novices using a super 8 video camera, no sound, and Legacy team did their best possible, giving me "silent" dvds and 4 cds of christmas mornings, "interviews of them
Young and of their father and all the to-do'. I play them when cooking or baking, and smile. Voices are more evocative than still
Photos! Legacy team members are efficient, kind, help and so patient! They have a
Great turn around time & instructions. Next year going to do my father's reels to DVDs from my parent's years with us! Also, there are options for how you want formatting. The online access makes it so easy for friends & family to view/ hear! They offer several times with reduced rates. It was a wonderful experience!

I am thrilled with the digitization of my old movies and audio. I was not sure of the quality of my originals and was nervous about how they might turn out. But the result was way above my expectation. The VHS tape transfer result was good quality. The audio cassettes were clear and easy to understand. I am thrilled with the result. Most definitely worth the money.

This is a great service, and I will definitely recommend it to my family and friends.

I researched sites that provided conversion services and decided to give Legacybox a try. I sent 3 200 foot reels for conversion to thumb drive. The published 5-6 week turnaround time became 12 weeks. The 3 files on the thumb drive were as good as I expected for 61 year old film of early marriage years and first son. The price was reasonable for what I received but I could have saved $$ but just getting the download file and editing that to my own thumb drive. It looks like they always have a "special" of x % off of list.
Early on in the wait process I replied to one of their status emails suggesting that they may want to alter their emails to an easier to read format/font. Their reply, YOU COULD ALWAYS ALTER IT YOURSELF, (my caps) did not seem to be a very customer friendly reply.
I still have another 3-4 reels to be converted as well as about 150 slides. I might try one of the other sites just to get a comparison of service. OVERALL SATISFIED!

Well I was all excited to have our old tapes from our wedding, and the births of our children digitized. We haven't seen them in years and I was going to surprise my wife for our anniversary in June, but 10 weeks into it and I'm still waiting and they still haven't even started digitizing my files. The original lead time was 4 to 6 weeks then they told me 10 to 15 weeks... Not even sure if they even know when they're gonna get to it... Yet they advertise via text everyday for for me to get my new tapes in for Mother's Day... don't see how that's at all possible for anyone to get anything within a week or 2... again I'm 10 weeks in and keep getting the same email saying we're getting ready to digitize and I've seen nothing. Oh yeah and I made the mistake of telling my wife I had a surprise for her. That was 2 months ago and I'm running out of excuses as to why I can t reveal.it... causing me stress. Not happy at all...

They start contacting you right away, order received, then assigned etc.
You think wow this place is awesome!
Then comes another notification and another but you don't get the finished product for months!
If you need it fast DON'T go here!