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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 29th among Auto Parts sites.
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Looked online at description, reviews. Ordered and received promptly, installed and great quality
Looking at good, but spec's unsure as not clear installation, output
The product and quality is good.
The installation instructions were very poor.
No instructions whatsoever on how to install the raptor lights. I had to rely on YouTube videos from other reputable suppliers.
Dear Daniel,
Thank you for your feedback regarding the installation instructions for our raptor lights. We're pleased to hear that you found the product quality to be good.
We apologize for any inconvenience caused by the poor quality of the initial installation instructions. We have taken your feedback seriously and have since sent you detailed installation instructions via email. Additionally, we have made improvements to the instructions to ensure a smoother installation process for future customers.
If you encounter any difficulties or have any questions during the installation process, please don't hesitate to reach out to us for assistance. Our team is here to help, and we want to ensure that you have a positive experience with our products.
The product was delivered on time with no damage but when i went to install i noticed there was not manual or instructions
Dear dondre,
Thank you so much for your feedback and we apologize for the inconvenience. We have feedbacked to our factory your concern and we will improve more. If you have any other questions or need further assistance, please feel free to contact us.
Nice and bright turn signals for half the price of competitors.
Dear Matthew,
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
Lights look great like they are factory. I had to watch a few other installs on YouTube because the fuse #21 the instructions said use I did not have a fuse there. Ended us using the 360 camera fuse.
Dear James,
We greatly appreciate your feedback. Your satisfaction is our top priority, and we are committed to continuously improving to meet your expectations. Thank you for choosing us, and we can't wait to serve you again in the future.
Fast delivery to Canada (2 weeks). It's about 50$ cad when it comes at the door.
Dear Guillaume,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
Dear Rick,
Thank you for your feedback. We apologize if the lights did not fit your bike. Our team strives to provide high-quality products and exceptional customer service. If there is anything specific that we can assist you with, please let us know. We would be more than happy to help address any concerns or suggest alternative solutions. Your satisfaction is our top priority, and we value your feedback to improve our products and services.
Dear Mike,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product/service. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
First time shopper. Purchased anti-theft hood latches for a jeep wrangler. Will purchase other products from LED Factory.
Dear Daniel,
Thank you for choosing LED Factory for your first purchase, and we're thrilled to hear that you're satisfied with your anti-theft hood latches for your Jeep Wrangler! We appreciate your feedback and look forward to serving you again in the future. If you have any questions or need assistance with your next purchase, please don't hesitate to reach out. We're here to help ensure your continued satisfaction.
Plug and play, no issues installing, factory replacement, true fit
Dear
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Great updates and quick shipping! Product received was exactly as advertised.
Dear Phelan,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
I was very satisfied but wish I would of got shipping updates
Dear Lindsey,
Thank you for your feedback, and we're glad to hear that you were satisfied with your purchase overall.
Here is your tracking number: 9405536105769685967559 via USPS.
The package was delivered on April 3,2024.
We apologize for any inconvenience caused by the lack of shipping updates. We understand the importance of staying informed about the delivery status of your order, and we appreciate your patience in this matter.
We have noted your feedback and will work on improving our communication regarding shipping updates in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
Company does not stand behind their product. They claim to have a return policy, but do not honor it. I have tried for weeks to get a refund on my order and their return department (aka David M) keeps dragging out the process. They were more expensive than other places and their customer service is nonexistent.
Dear Ben,
We sincerely apologize for the inconvenience and frustration you've experienced regarding your refund request. This is not the level of service we strive to provide, and we understand your disappointment.
We take customer feedback seriously and are committed to resolving this issue promptly. We will investigate the delay in processing your refund and take immediate steps to address it. Rest assured, your concerns have been escalated to our management team for further review.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
Dear Ralph,
Thank you for bringing this issue to our attention, and we apologize for any inconvenience you've experienced with your recent purchase.
We're sorry to hear that you're experiencing difficulties with the light you received. As part of our commitment to customer satisfaction, we're pleased to inform you that your purchase is covered by our two-year warranty.
We have already arranged to send a replacement light to you, which should arrive shortly. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Ordered the Amber led fog light bulbs and the license plate lights for my Tacoma. So far great products will shop here again with out hesitation
Dear Adam,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with us. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you. We appreciate your support and look forward to serving you again soon. If there's anything else we can do for you, please let us know!
Got the Tacoma Heritage grill. Easy to install and the fit is perfect. All in all happy with my purchase and would definitely recommended.
Dear Mike,
Thank you for taking the time to share your positive experience with us! We are so glad to hear that you were pleased with our service. Your feedback is incredibly valuable to our team. We look forward to continuing to serve you with the same quality and enthusiasm in the future. Don’t hesitate to reach out if you need anything else!
My order received in a timely manner and very satisfied with the product. Took a bit putting them in but so worth it.
Dear William,
Thank you for your positive review! We're delighted that you are satisfied with the finish of our product. We apologize for any inconvenience with the bracket machining. Your feedback is valuable to us, and we will review our processes to minimize these issues. If you have any further questions or need assistance, please reach out. We appreciate your support and look forward to serving you again soon!
I placed an order for bed lights for my Tacoma. I did receive them, packaged very well and installation was simple. I'm very happy overall. I was surprised at how long the item took to get to me, I was also a bit concerned after I placed the order and the lack of additional communication from the company.
Dear Anthony,
Thank you so much for your support! And we apologize for any inconvenience. We will actively improve our service.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!
Dear Curt,
We're truly sorry to hear about your experience with our tracking and shipping services. Your satisfaction is important to us, and we apologize for any inconvenience caused by our communication shortcomings. We're committed to improving our processes to better serve our customers in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out. We appreciate your feedback and the opportunity to make things right.
If all goes well with the product I ordered, I'll give the same rating if the quality is as expected and shipping time is reasonable. Thank you
Dear Dwight
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gregory,
Thank you for taking the time to share your positive experience with us! We are so glad to hear that you were pleased with our product. Your feedback is incredibly valuable to our team. We look forward to continuing to serve you with the same quality and enthusiasm in the future. Don’t hesitate to reach out if you need anything else!