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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 29th among Auto Parts sites.
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They showed up on time they were exactly what we thought and we love them Toyota forerunner
I ordered lights for my tacoma, ended up receiving some sort of sensor for an unknown car. A bit of back n forth with customer service who was very helpful and they were able to send me the right product.
Dear Shaswat,
We apologize for this experience. We have sent the right lights to you. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Not as bright as I hoped but they still look really good on my Jeep.
Dear Gracie,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
The flag decals were crap! Ordered 2 sets and had to throw them away because they wouldn't apply smooth.
Great product at an affordable price. What more could you ask for from someone.
Very disappointed with their service on returning something. Loved the first item purchased through them and even recommended though. Except purchase it was partly our fault and their fault and yet trying to get a refund was like pulling teeth. They had the returned item in their hands, but yet waited much longer than should have been. Plus they have a restocking fee that is ridiculous and no free shipping on returns.
Dear Jim,
Thank you for your feedback.
We're glad to hear that you enjoyed your initial purchase and appreciate your recommendation. Regarding the return issue, we apologize for any delays and inconvenience you encountered. We've processed your refund, and you should see the credited amount reflected in your account soon.
We understand your disappointment with the restocking fee and lack of free return shipping. Your feedback is valuable, and we will review our policies to ensure a smoother experience for our customers in the future.
If there's anything else we can assist you with, please don't hesitate to reach out to us at [email protected]. We value your satisfaction and are here to help.
Thank you for your understanding and continued support.
Looks so much better than original light. Break light is brighter and safer also the normal is a lot brighter than OEM light. Highly recommend this light for 3rd gen tacoma.
Dear Biak,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
This is the second set of crash bar lights I've ordered for my bike and I love them. Great quality and are super bright. Just one of those little details that make a big difference.
Dear Austin,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product/service. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products and services to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Dear Chris,
We greatly appreciate your feedback. Your satisfaction is our top priority, and we are committed to continuously improving to meet your expectations. Thank you for choosing us, and we can't wait to serve you again in the future.
Nice product.
Real nice set up things you would normally have to order. Everything camr in one piece.
Dear Antoine,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
Shipping was fast no issues. I really appreciate the good service of LED factory Mart
Dear Johnathan,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our service. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Team was really helpful with tracking and this stuff is really good quality.
My night vision has improved greatly Just what I was looking for when I purchased this product.
Dear Clifford,
We're thrilled to hear that our product has helped improve your night vision just as you hoped! Thank you for choosing our business based on your internet research. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Worst packing and poorest quality box with NO padding to protect fragile poor quality vinyl vent window shades. Received them on April 17th and they were severely damaged due 100% to ooor packing of shades.
Have contacted them company Led Factory Mart x6 or more times with picture evidence of bent up box and broken shade. So far company has not responded to my request for replacement blinds or refund which I would prefer. This is not right and I have bought other items from them by mail.
Dear Robert,
Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced with your recent order of vinyl vent window shades.
In order to assist you further and expedite the resolution process, could you please provide us with your order number or any other relevant information that would help us identify your purchase? This will enable us to locate your order in our system and take appropriate action to address the damaged items.
Once we have the necessary information, we will promptly arrange for a replacement or issue a refund, whichever you prefer. Our goal is to ensure your complete satisfaction with your purchase from Led Factory Mart.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as quickly as possible.
Love your products but wish you would provide good installation instructions. When I emailed for assistance I was provided a link to a video which was actually for one of your competitors. That is not a good look but I shouldn't have to tell you that
Dear Jim,
Thank you for your feedback and for bringing this to our attention.
We sincerely apologize for the oversight and any frustration it may have caused. Providing accurate and helpful installation instructions is very important to us, and we regret that we fell short in this instance. We are currently reviewing our resources to ensure this doesn't happen again.
In the meantime, if you need any further assistance, please reach out directly, and we'll make sure to provide you with the correct support. Your satisfaction is our priority, and we appreciate your understanding.
Better than I expected and look so cool! Hubby said easy to install
Dear Stephanie,
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
Bought a product that had a 1year warranty when I let you guys know it was defective. And was told I would have to pay another $40 dollars to do a warranty exchange. But yet it's plastered all over the led site that there is free shipping in
Dear Tyler,
Thank you for bringing this matter to our attention, and we apologize for any confusion or inconvenience you've experienced regarding your warranty exchange.
We want to clarify our warranty policy to ensure transparency and customer satisfaction. Our lights have a two-year warranty.
Regarding shipping fees for replacements: if your order is within 3 months of delivery, we will cover the shipping costs for standard postal delivery. Should you prefer to upgrade to express shipping, or if your order is over 3 months post-delivery, shipping costs will be your responsibility.
Please check the details:
https://www.ledfactorymart.com/pages/warranty-service
We understand your frustration, and we value your loyalty as a customer. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for your understanding and continued support.
Nice web site,easy to use...Nice discounts too...lite works and look great ….Thanks
Wrong product sent can't get anyone on the phone nor email, bad business phone number, no one answers and greeting isn't even for said company
Dear Kasonya Boyd,
Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced with your recent order.
We have received your email regarding the wrong product sent, and we sincerely apologize for the mistake. Rest assured, we have arranged for a return and refund of the incorrect item.
Please follow the instructions provided in the email for the return process. Once we receive the returned item, we will promptly issue a refund to your original payment method.
We apologize for any difficulty you encountered in reaching us by phone. We are working to improve our communication channels to ensure a smoother customer experience in the future.
Thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to contact us.
Products arrived on time with delivery, notification, fog, lights have great housing and good quality metal
Dear Nicholas,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with us. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you. We appreciate your support and look forward to serving you again soon. If there's anything else we can do for you, please let us know!
Looked online at description, reviews. Ordered and received promptly, installed and great quality
Dear Gregory,
Thank you for taking the time to share your positive experience with us! We are so glad to hear that you were pleased with our product. Your feedback is incredibly valuable to our team. We look forward to continuing to serve you with the same quality and enthusiasm in the future. Don’t hesitate to reach out if you need anything else!
Looking at good, but spec's unsure as not clear installation, output
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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Dear Brian
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!