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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 29th among Auto Parts sites.
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The website was intuitive and easy to order from. I had a minor issue with my order. I reached out to the customer support team and David promptly and completely solved my issue. Thank you for the great support.
Dear Jason,
Sorry to make you dissatisfied. We will actively improve our product and service. In case of replace or return, items can be returned back or replaced within 30 days of receiving your item. We have contacted you via email to process return and refund. Please don't worry, we will do our best to help you solve it.
Only problem was it took almost a month to receive my order since it shipped from China
Dear Kurt,
Sorry to make you unhappy for the shipping. We will actively improve our shipping service. We hold multiple warehouses across the globe including the USA, Europe & Hong Kong. Domestic orders are always shipped from our SoCal, USA warehouse for the fastest delivery times but rare exceptions may occur based on quality control or stock shortage - because of which we may have to ship from a different warehouse.
Good product, shipped out quick. Easy install and fit the grill perfectly. It would be nice if the harness was a tad longer. I ran it through the firewall and connected to the fuse box. Other than that no complaints. I watched a few YouTube videos (4 Runner lifestyle) to wire it up.
Dear Gabe,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Dear Aaron,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
Looks good on my truck. Only the installation of the rubber is a very difficult took me and my friend hours to fit perfectly without any gap.
Dear Jeff,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
Fast easy install looks awesome on my 2017 4 Runner thanks for the fast easy service
Dear charlie,
Thank you for your positive feedback! We're thrilled to hear that you're pleased with the white smoked Raptor lights and how well they match your white truck. It's great to know that you love the look and have had good experiences with our service.
If you need any further assistance, feel free to reach out. Enjoy your new lights!
I ordered a product and the description was misleading.Cancel the item before shipping and they sent it out anyway and now they want me to pay restocking fee. Just make sure you fully read the description before you buy it.
Dear Michelle,
We apologize for this unhappy expereience. Sorry we couln't find your order information. In order to assist you further and resolve this issue, please send email to [email protected] to provide your order information. We will do our best to help you solve it.
Makes my Tacoma stand out and great safety feature being more visible. Easy install and took only 20 mins.
Dear Carlos,
Thank you for sharing your experience with the product! We're thrilled to hear that it made your Tacoma stand out and improved safety by making you more visible. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Rear lights very easy to install- plug n play like advertised. The jeep tire light was a huge pain. The wiring did not fit nicely into the plastic and wouldn't close entirely. Rerouted and worked the wire differently then what was instructed and happy with the results.
Dear Katie,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
The purchase was for my Brother in law. He is pleased with the lights.
Dear Sandra,
We greatly appreciate your feedback. Your satisfaction is our top priority, and we are committed to continuously improving to meet your expectations. Thank you for choosing us, and we can't wait to serve you again in the future.
Fast and easy and hassle free. I will defiantly order products from them again.
Dear Robert,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
Order was delivered to the wrong address. I did not feel really supported in rectifying the situation
Dear Benjamin,
Thanks for your feedback and we apologize for this unhappy expereience. We are glad to inform you that we have already taken steps to resolve this matter via email. If you need any further assistance, please feel free to contact [email protected]'re always happy to assist in any way that we can.
Not everything needed included, especially instructions. Service is slow and incomplete to reply. Slightly disappointed on so many levels
Dear David,
We apologize for this experience. We sent the installation Instruction and install video via email. Please check your email inbox and any other questions please feel free to contact us. Our email service tiem is Sun. To Thurs.: 8:00 pm - 5:00 am EST, due to time difference, we will reply you in 24 hours on working day.
Headlights are not as bright as my last set, but these headlights were super easy to install and look great. Literally plug and play. After my first day I received a compliment on the daylight running light halos. Super bright amber.
Dear Christian,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
Only headlights had instructions, taillights were easy but some instructions for fog lights would be nice.
Dear Noe,
We apologize for making you concern. We have sent the fog light installation instruction to you by email. Please check your email inbox to find it. Any questions please feel free to contact us.
Thank you so much for yur support!
Great experience with this company the overall product was great they had a quality issue with the first one so it took a bit longer than expected but it was well worth the wait
Dear Brian,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Dear Mark,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product/service. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
They showed up on time they were exactly what we thought and we love them Toyota forerunner
Dear Brian
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
I ordered lights for my tacoma, ended up receiving some sort of sensor for an unknown car. A bit of back n forth with customer service who was very helpful and they were able to send me the right product.
Dear Shaswat,
We apologize for this experience. We have sent the right lights to you. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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Dear lasaro,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.