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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 29th among Auto Parts sites.
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The Quality doesn't seem there. They have a sticker on them that's going to come off. I will be returning these
Head light and passing lights second time buyer love them really light up the road
Dear Russell,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Received Chrome…wanted and ordered what appeared to be black
Dear Travis,
We apologize for any confusion regarding the color of the light you received. Sorry the light you ordered is only available in Chrome and unfortunately we do not have it in black. We appreciate your understanding and if you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention and we hope you are able to enjoy the Chrome light
Dear jason,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Buy American only, make America great. I didn't realize this company was in Hong Kong, was going to return the product, but have to pay shipping & restocking fee, just not worth the hassle.
Dear Joan,
We apologize for any confusion regarding the origin of our products. We do have a US warehouse for quicker shipping and returns within the United States. We take pride in the quality of our American-made products and strive to make our customers happy. If you are not satisfied with your purchase, please contact us and we will be happy to assist you with a return from our US warehouse. Your feedback is important to us and we appreciate the opportunity to address any concerns. Thank you for supporting our business.
Nice lights and fit decent but i should have known they weren't made in the usa,also found them on ebay for almost a hundred dollars less after i had already received these!
Dear David,
Thank you for your feedback. We are glad to hear that you are happy with the lights and the fit. We apologize for any confusion regarding the origin of our lights. Rest assured, our lights are manufactured with high-quality materials and are designed to provide excellent performance.
We also appreciate you bringing up the pricing issue. We constantly strive to offer competitive pricing to our customers. Our lights have a 2-year warranty to ensure your satisfaction and peace of mind with your purchase.
If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and hope to continue serving you in the future.
Fraudulent, false advertisement, order not completed in a timely manner parts missing are delayed from CHINA!
Dear Mark,
We apologize for any inconvenience you have experienced with your recent order. We strive to provide accurate product information and timely delivery, and we regret that we did not meet your expectations in this instance. We have investigated the issue and are working to resolve it as quickly as possible. Please rest assured that we take customer feedback seriously and will take steps to prevent similar issues from occurring in the future. If you have any further concerns or questions, please do not hesitate to contact our customer service team for assistance. We appreciate your feedback and thank you for bringing this to our attention.
It took awhile to finally receive the parts. Once I did no instructions or QR code to follow just a box full of parts.
Dear Kevin,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the produt in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
Believe that I'm going to have to take a loss on this product. I'm going to gift it to another person and hopefully it'll be able to be installed on an SR or SR5.
Dear Salvador,
We are sorry to hear that you are experiencing difficulties with the product you purchased. We are committed to ensuring that all our customers are satisfied with their purchases, and we would like to assist you in resolving this issue. Please reply to our email with any specific concerns or questions you have regarding the installation on an SR or SR5, and we will do our best to provide you with the necessary support. Alternatively, you may also reach out to our customer service team for further assistance. We appreciate your patience and understanding, and we look forward to helping you with this matter.
Seem to be well built. One complaint I have is, no instructions what so ever in the package. Nothing telling you what wires go to which function. You have to figure this out on your own.
Dear Thomas,
Thank you so much for your support. We apologize for any confusion in not including wiring instructions for the lights in the package. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
I have the item installed, but where are the instructions to wire it up? Where's the YouTube Video?
I would not have bought the grille if you expect people to just figure it out.
Dear Nicole,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the grille in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
Much better look then the factory tail lights! Install was about as easy as it gets!
Dear Stephen,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
Shipping was quick. Did not have any description on what bulbs went where. Should put that on the individual boxes so Noone installs incorrect.
Dear Chris,
Thank you for your feedback and for bringing this to our attention. We apologize for any confusion regarding the lack of description on the bulbs. We will definitely take your suggestion into consideration and work on improving the packaging to ensure clear instructions on where each bulb should go. Thank you for your support and we hope to provide you with a better experience in the future.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
Dear Dexter,
We apologize for the inconvenience and disappointment caused by the scratches and gouges on your rack. We strive to provide high-quality products and it is unacceptable for you to receive a damaged item.
We have forwarded your concerns to our customer service team and they will be in touch with you shortly to address this issue. And we will work towards finding a resolution that meets your satisfaction.
Thank you for bringing this to our attention and we appreciate your feedback. We hope to have the opportunity to make this right and restore your trust in our products.
I ordered the 9-Inch Sharingan RGB Halo LED Headlights. The arrived fairly quickly. No instructions but when I contacted the company they sent them via text and how to download the app
Dear Michelle,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product and service. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Do not buy anything before reading all negative reviews.They are true, Don't. Make the same mistake I did.
Worst costumer service. Almost cero to none.
Bought some foglights for my Tacoma
Shipping was slow. Some minor scratches on lens, missing lock washers and wrong size screws.
I believe I got a previous return order from someone else.
Requested a return within 2 hours of receiving the package.
Got a email right away stating my request it's being review? It's been days now. No response.
I found out they want you to pay for shipping and 10 to 50 percent of item price for restocking fee!
I ended up going to hardware store and got proper size screws and washers. Since still no response from them. And don't want to loose more days time and money.
Do u self a favor and wait one more paycheck to save a bit more and get the real thing.
Don't do my mistake and try to save a bit of money. Remember u get what your pay for.
Fog lights feels and look like knockoffs.
And don't get me started with the instructions, they are a joke.
Buy at your own risk.
Have a good one.
Dear Charlie,
We apologize for the negative experience you had with our product and customer service. We take customer feedback very seriously and we are sorry to hear that you did not receive the high level of service we strive to provide.
We are currently reviewing your return request and we have contected via email to resolve the issue. We value your business and want to ensure that you are satisfied with your purchase.
Thank you for bringing this to our attention and we appreciate your feedback. If you have any further concerns, please do not hesitate to reach out to us directly.
I purchased for my 2009 Tacoma the "Roxmad LED Fog Lights with Yellow Lens for 2005-Later Toyota".
After receiving the lights they are noticeably smaller than the stock fog lights. I took them to 2 off road centers to get them installed, Off-Road Warehouse and 4 Wheel parts, both shops said they were the wrong size. I reached out to LEDFactory Mart and advised them they were incorrectly labeled to fit my truck, David Mathews from LED Mart replied and said they do fit. I then tried to fit them personally and they were way too small (picture attached). I asked to get these returned and refunded more than once. David has now replied that I can drive them to their CA location 75 miles away, or resell them myself to a private party. Can you believe it! If not I would have to pay for return shipping and a 15% restocking fee. Customer service is not what LED MART does very well, especially on a product that does not fit the recommended vehicle. I will be disputing my credit card charge.
Dear Herb,
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with the lights.We take quality and customer satisfaction very seriously and want to make this right for you.
Our customer service team has reached out to provide you with the return address for the lights and we will refund once we receive them back. We understand your frustration and are committed to ensuring that you are satisfied with your experience with LEDFactory Mart.
We apologize for any miscommunication or inconvenience you have faced in this situation. Your feedback is valuable to us and we will take the necessary steps to prevent similar issues from occurring in the future. Thank you for bringing this to our attention and giving us the opportunity to resolve it.
Please do not hesitate to reach out if you have any further questions or concerns. We are here to assist you in any way we can.
After almost a month still not received.
Bought as a gift and birthday long gone.
Sent email requesting status.Ill I got was soon. Sorry for delay.
Not if you need it when they say you'll get it.
Dear Jeffrey,
We are truly sorry for the delay in receiving your order and understand the frustration this has caused, especially since it was purchased as a gift for a special occasion. We have checked on the status of your order and it seems to have been delayed in transit. We are taking immediate steps to rectify this situation and will ensure that you receive your item as soon as possible. Thank you for your patience and understanding.
It's plug in play. If you have a halogen bulb originally in there this product is the perfect replacement. Everything is perfect as advertised.
Dear Nick,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
I bought a set of lights for 2024 4Runner,the sequential brake lights. I recommend to test lights before starting removing the wings and screws.The LEDs look bright at night and they are well built.The installation is tricky since there is not mention that there is a need to drill holes to run wires, in general the instruction are bad not for the DIY guy.
It took me at least 1 1-2 hour for installation.
The wires look good and strong,
Dear Giovanni,
Thank you so much for your feedback. We are taking steps to improve our product and service. Any questions please feel free to contact [email protected]. We truly appreciate your support and value your feedback. Your kind words are truly appreciated and serve as a great motivation for our team. Thanks again for choosing us and we look forward to serving you again soon!
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gary,
We are sorry to hear that you are not satisfied with the quality of our product. Customer satisfaction is our top priority and we always strive to provide the best quality items to our customers. We apologize for any inconvenience caused by the sticker on the product and we appreciate your feedback. We have sent you an email to process the return and we will do our best to address your concerns and ensure that you are completely satisfied with your purchase. Thank you for bringing this to our attention and we hope to have the opportunity to make it right for you in the future.