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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 29th among Auto Parts sites.
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I purchased a full set of tube doors for my jeep gladiator in July and the reason I went with this company is because of the supposed delivery date. I got the mirrors a week later which is when the entire order was supposed to be delivered but it took around a month to get the rest of the order and to lose a month of summer weather, it kind of negates the reason for buying them. You can't drive around with your jeep stripped with only the tube doors in 45° morning weather. So that being said. I love the doors. I just wish they would have been delivered when they said they would be or I would have gone with one of the many other places that sell them.
Excellent product and fully satisfied
Easy installation instructions
Dear LUIS N.
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
I ordered a set of stop turn front and rear lights for my 2018 harley davidson street glide special and received single contact rear lights instead of dual contact. Haven't had the chance to exchange them for the right ones.
Dear James,
We are sorry to hear about the mix-up with your recent order of the stop turn front and rear lights for your bike. We apologize for any inconvenience this may have caused.
After reviewing your order, it appears that you may have accidentally selected the single contact rear lights instead of the dual contact lights that are for your model
Please rest assured that we are more than happy to facilitate an exchange for the correct dual contact lights. Our customer service team has reached out to you to provide assistance with the return and exchange process. We want to make sure you have the right lights for your motorcycle so you can enjoy them to their fullest potential.
Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
I received the lights gor my 2013 tacoma grill and attempted to install them to fing out the clips are cheap and just washing m truck would probably knock them out of tge grill. Then with my auto driving lights I can't hook them up the way I'd like to. I tried to do a return and that is an even bigger problem.
So save yourself the the trouble and just don't waste your time and money here.
Dear Robert,
We are sorry to hear about your experience with our lights. We take customer feedback seriously and appreciate you bringing this issue to our attention. We strive to provide high-quality products and it is disappointing to hear that the clips were not up to standard.
In regards to the installation of the auto driving lights, we apologize for any inconvenience caused by the limitations in hooking them up the way you would like. We understand how important it is for our customers to have products that meet their expectations and we will take your feedback into consideration for future improvements.
We have reached out to you to process the return and we are committed to resolving this issue to your satisfaction. We apologize for any inconvenience caused and appreciate your understanding. If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you for your feedback.
Love the light it fits but wrong pig tail will not plug in how do I return it
Dear Tony,
We are sorry to hear about the issue you are experiencing with the pig tail of the light you purchased. We understand how frustrating it can be when a product does not meet your expectations. Our customer service team has reached out to you via email to provide a solution for the issue you are facing. We strive to ensure that our customers are satisfied with their purchases and we will do everything we can to rectify this situation for you. If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your feedback and thank you for bringing this to our attention.
Poor over all product and packaging. Webpage says it fit TJ Wrangler 2003 but the light they send has 4 wire and my Jeep wire harness is a 3 wire circuit. Not compatible with Wrangler TJ. Asking for RA# for refund.
Dear Dave,
We are sorry to hear about your experience with our product. We strive to provide accurate information on our website, but it seems there was a compatibility issue in this case. We apologize for any inconvenience this may have caused. Our customer service team has reached out to you to assist with the return process and provide a refund. We value your feedback and will use it to improve our product listings and packaging in the future. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.
Super satisfied with the product! Fast delivery! Super simple install!
Dear Christian,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Fast and accurate ordering and shipment. Rapid delivery. Packaged for a safe shipment.
Dear Ron,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Very happy with product and ease of installation. Had no problem with power set up.
Dear Robert,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us.
At LED Factory Mart, we strive to provide exceptional service and high-quality products to all of our customers, so it is always rewarding to hear when our efforts are appreciated. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
We truly value your feedback and will be sure to pass along your compliments to our team. Reviews like yours help to motivate us to continue delivering excellent service to each and every one of our customers.
If there is anything else we can do to further enhance your experience with us, please do not hesitate to reach out. We are always here to assist you in any way we can.
Thank you again for choosing LED Factory Mart. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.
Good product overall,
Easy installation, great quality and looks awesome on the vehicle.
Dear Francisco,
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
Easy to order, install, and looks good. Delivery was fast and came quicker than expected.
Dear Peter,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Lights were received and work and look good on the bike. Very satisfied
Dear Kevin,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Our new lights fit great! We were worried about all the chatter about how they don't fit and then the fairing won't go back on, well none of that is true. LED factory Mart is the way to go!
Dear Nathan,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
They forgot to include a new headlight "bucket" with my order. I contacted them and they sent one out immediately.
Dear Gary,
Thank you for your review and for bringing this issue to our attention. We apologize for the oversight in including the new headlight bracket with your order but we are glad to hear that we were able to rectify the situation by sending one out to you immediately. Customer satisfaction is our top priority and we always strive to provide the best service possible. If you have any further concerns or require any additional assistance, please do not hesitate to contact us. We appreciate your understanding and thank you for your continued support.
I received in a timely manner. Grille lights for my 2024 Tacoma TRD Sport. They will be installed on 9/9. Hopefully they will fit with no problem.
Dear Charles,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
I ordered both the air mattress and crossbars for my roof rack. Both work perfectly with easy to understand directions.
Dear Ronald,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
It said 5 to 7 days to receive my order. I got the mirrors in that time frame but the half doors came from china and took 20 days. I would not have ordered had I known it would be so long OR maybe I would not be complaining had I been told to begin with.
Dear Jeffrey,
We apologize for any inconvenience you experienced with the delayed arrival of the half doors. We strive to provide accurate shipping estimates to all our customers, and we regret that this information was not communicated to you clearly at the time of purchase. We understand that waiting longer than expected for a product can be frustrating, and we appreciate your feedback as it helps us improve our services. Moving forward, we will make sure to provide more detailed information about shipping times for all orders. Thank you for bringing this issue to our attention, and we hope to have the opportunity to serve you better in the future.
I don't want to be forced to describe my experience in at least 50 characters.
Dear Jorge,
We apologize for any inconvenience this may have caused. We understand that you may not want to be limited in your review and appreciate your feedback. Your satisfaction is important to us and we value your opinion. We strive to provide exceptional service and are constantly working to improve our customer experience. Thank you for taking the time to share your thoughts. If you have any further feedback or concerns, please feel free to reach out to us directly. We look forward to serving you again in the future and hope to exceed your expectations. Thank you for choosing us for your needs.
Received wrong bracket! Slow to no response! Sent pictures of wrong bracket as instructed. Now been waiting for a response or correct part and no response!
Dear Doug,
We apologize for the inconvenience you have experienced with receiving the wrong bracket and the slow response time. We take customer satisfaction very seriously and are committed to resolving this issue promptly. Our team has been notified and is actively working to address the situation. Thank you for providing us with pictures of the incorrect bracket as instructed. We appreciate your patience and understanding as we work to rectify this mistake and ensure you receive the correct part as soon as possible. If you have any further concerns or questions, please do not hesitate to contact us. We value your business and are dedicated to providing you with a positive experience.
Great quality and quick shipping made for a great experience
Dear Joaquin,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear JOSEPH,
We apologize for the delay in the delivery of your tube doors for your Jeep Gladiator. We understand how frustrating it can be to have to wait longer than expected, especially when you were hoping to enjoy them during the summer weather. We strive to provide accurate and timely delivery estimates to our customers, and we regret that we did not meet that expectation in your case.
We are glad to hear that you are happy with the quality of the tube doors, and we truly appreciate your feedback. Your experience will help us improve our processes and prevent similar delays in the future.
If there is anything else we can do to make it right or assist you further, please do not hesitate to contact us. We value your business and want to ensure that you are completely satisfied with your purchase.
Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future.